Customer Project

Yogesh Sarpal

E-mail : ******.******@*****.*** Phone : 858-***-**** Address: 304 C,Pocket N,Janta Flats, Sarita Vihar,New Delhi,

110076

Qualifications

B.TECH in Information and Technology Engineering (2010-2014) from Invertis Institute of Engineering

And Technology with 68.00% aggregate.

Intermediate: State Board of Education (U.P) 60.0% aggregate.

High School: State Board of Education (U.P) 70.0% aggregate.

Work experience

Mphasis Limited

13 August 2014 7 march 2015

Customer Support Executive

Key Responsibilities Area:

Answer incoming customer calls in a courteous and professional manner

Manage customers’ account

Place customer orders efficiently and accurately.

Respond to and investigate customer enquiries, concern and issues via phone and email in a timely and

courteous manner.

Provide answers to enquiries relating to products, services, complaints and any other question that arise.

Document all actions and responses in customer database.

Interests

Finding tricks and tweaks for Operating Systems on Internet.

Website Designing.

LAN Gaming

Yo g e sh Sarp al 1

Cooking.

CAREER OBJECTIVE:

To continuously upgrade my skills and knowledge in the Technical field and associate myself with a rapidly growing organization that utilizes my knowledge.

TRAINING

•Training In LINUX(RHEL) At High Technologies Solutions Gurgaon With Grade A.(DNS Server).

•Training in J2EE at High Technologies Solutions Gurgaon With Grade A.(DNS Server).

COMPUTER SKILLS:

•

Languages

: C, JAVA,.NET

•

Operating Systems

: LINUX(RHEL,Ubuntu),MS DOS,Windows8.1

•

Web Designing

: HTML,PHP

PROJECT PROFILE:

•Project 1 : Online Music Portal

•Project 2 : DNS Server

•Project 3 : Vehicular Adhoc Network(Final Year)

WORKSHOPS

•3 Days Workshop In Ethical Hacking By DOEACC Society.

PERSONAL SKILLS:

•Comprehensive problem solving abilities.

•Excellent verbal and written communication skills.

•Ability to deal with people diplomatically.

•Willingness to learn.

•Team facilitator.

•Smart worker.

EXTRA CURRICULAR:

•Active participant in National Children Science Congress.

•Participated In Half Marathon In College (3rd Year).

•Event organizer in many school and college annual day functions and other technical events.

Yo g e sh Sarp al 2

PERSONAL PROFILE:

Name

:

Yogesh Sarpal

Father’s Name

:

Mr. Satish Chandra Sarpal

Mother’s Name

:

Mrs. Anita Sarpal

Nationality

:

Indian

Date Of Birth

:

26 Feb 1992

Hobbies

Gaming.

:

Listening music, Finding Tweaks on internet,LAN

L

:

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Bareilly. (Yogesh Sarpal)

Yo g e sh Sarp al 3

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