Customer Service Management

Lexandria Sauray

Address: *** ****** *** ********, ** 11236 Email:*********.*@*****.*** Phone: 347-***-****

I want to gain valuable experience in my field and develop my career as a business professional. It is my goal to hold a position that will allow me to positively impact the business directly. I am proactive and self-sufficient. I thrive in competitive environments that require me to find creative and innovative solutions to problems.

Shaw Academy

Foundations of Digital Marketing Certification Aug 2015

With a grade of Distinction

University of Hartford, West Hartford, Conn.

Bachelor of the Science of Business Administration in Marketing Jan 2015

Final Semester GPA 3.6 Deans List

Relevant Courses

Relevant Projects/ Coursework

Business and professional communications

Consumer Behaviour

Managerial Accounting

Management Information Systems

Management Organizational Behaviour

Marketing Communications

Marketing Research

Multi National Marketing

Personal Selling/Sales Management

Strategic Management in Organizations

Market Research Plan, Implementation and Analysis (Evay Cosmetics)

Marketing Communications Plan

B2B Rebranding (3seventy)

Multi National Market Analysis

Sales Strategy development

Strategic Business Plan development (Duality Cosmetics)

Strategic Management Analysis

Crisis communication plan

Technical Skill set

Programing

: Experience with Visual Basic

Microsoft Suite

: Microsoft Word, Excel, Access, Outlook and PowerPoint

Operating/Management system

: GEAC, OPRA, Windows Vista, 7 and 8

Work Experience/Projects

Marketing communications Consulting Project

3Seventy (CRM SMS Service Provider) 2224 Walsh Tarlton Lane Austin, TX 78746 (Sept 2014-Jan 2015)

Brand Management and Development/ Generation of Direct mail/Non-mail/ Marketing Materials

Blog content development/Social Media Content Management (Facebook, Twitter, LinkedIn, YouTube,)

Developing a comprehensive strategy for launching a marketing/sales campaign.

Scheduling and setting the agenda for weekly team meetings

Generating a comprehensive industrial profile including a competitive analysis (SWOT, Porter 5 forces, Competitive Matrix)

Presenting all materials in a comprehensive presentation for CEO and key executives

Temp Front Desk Clerk/Night Auditor

The Thayer Hotel, 674 Thayer Rd, West Point, NY 10996 (Jun 2013- Jan 2014)

Front office documentation management

Data entry and retrieval

Processing/Looking up customer receipts and Documents

Processing all exchange records/ Billing

Reservation Scheduling and Maintenance

Coordinating Housekeeping, Maintenance, Food, Beverage, and Financial Departments

Quick decision making regarding appropriate resolution of guest complaints

Providing excellent customer service

Volunteer Youth Event Coordinator

Pentecostal Assemblies Church of Waterbury 39 Crown Street, Waterbury, CT 06704 (Aug 2013- Sept 2014)

Developed and assisted with executed of the Youth summer program (Summer 2013)

Developed and Planned the Halloween program (Fall 2013)

Marketed Produced and executed the Christmas program (Winter 2013)

Wrote, Planned, Organized and executed the Easter Program (Spring 2014)

Assisted the Youth President in planning the Connecticut Youth annual days celebration (Summer 2014)

Work Experience/Projects Continued

The City of Hartford Upper Albany Program Business Consultant Internship

Evay Cosmetics, 1465 Albany Ave, Hartford CT (Jan 2013-May 2013)

Conducted Market Research and Analysis

Marketing Strategy Development

Developed a system Inventory Management

Participated in Commercial Casting and script writing for a local commercial

Worked with manufactures and assisted with product development

Provided Basic Business consulting for small businesses

Worked with the marketing team to organize marketing efforts

Provided Administrative support

Front Desk Clerk/Night Auditor

Five Star Inn Army Lodging, 211 New South Post Rd West Point NY (Apr 2010- Sept 2012)

Making and canceling reservations/ Managing and assigning priory on a wait list

Balancing the daily activity/Managing and processing comprehensive finical reports

Generating and processing reports related to housekeeping, room availability, and Food and beverage

Assisting hotel guest and providing customer service consistent with military protocol

Training to uphold Hospitality, Management, and Department of Defense safety and security regulations

Handel VIP arrivals, as well as special requests

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