Leadership Development Facilitator / Trainer
Resume:
Carol Ann Taggart
Development Change Communication
SUMMARY
A recognized specialist in leadership development, change and authentic communication highly skilled in all aspects of the development lifecycle: needs analysis, solution development, implementation and measurement. A dynamic facilitator/trainer who excels in simplifying strategic messages to foster learning, meaningful conversations, team alignment and a clear understanding of accountability. A relationship builder who possesses the rare ability to communicate across all levels within an organization and consistently connect with employees and leaders on a personal and emotional level.
CORE CAPABILITIES
> Instructional Design (ADDIE/KEMP ISD Models)
> Needs Analysis/Data Gathering (Quantitative and Qualitative)
> Facilitation (Classroom/Virtual)
> Leadership Development
> Change Management and Change Leadership
> Authentic Communication
> Relationship Management
> Motivation, Influence and Collaboration
EXPERIENCE
Talent Management Consultant (Independent), 2014 - Present
> Currently working with a group of high-potentials at the OPS Audit Group to develop leadership capability
(OrganizationDynamic)
> Facilitated Communication Skills for IT Professionals, Introduction to Leadership for TD Bank
(OrganizationDynamic)
> Design and materials preparation for a broad range of executive team facilitations across a variety of industry segments (VanAlstine & Associates)
> Designed the change program for the leadership team of 99 Cents Only, a large US-based retailer undergoing significant restructuring (OrganizationDynamic)
> Managed the Assessment Centre for the Emerging Leader Program of Teck Cominco, a global natural resources organization; editor/quality control on all reports emanating from the Assessment Centre (Sumner Leadership Group)
Talent Management Consultant, Right Management, 1995-2013 Excelled in a series of increasingly responsible and complex roles starting with Project Coordinator (1995-1997) and following a career track through consulting levels to Senior Talent Management Consultant (2006-2013). Collaborated with colleagues and clients to identify need; design, develop and implement solutions that address skill gaps to achieve results and support client strategy, vision and values. Key Accomplishments and Milestones:
Internal:
> Master Trainer/National Change Champion: Designed the Canadian Change Solution and facilitated Train the Trainer sessions across the country to develop national expertise and ensure consistent learning outcomes and acted as the key resource for all change-related interventions
> Created source materials for communication and engagement solutions as Canada’s representative of the Global Communication and Employee Engagement Center of Excellence
> Known for ‘the save’/recipient of numerous achievement awards for rebuilding relationships/transforming at risk projects into solid revenue producers
> Led the facilitation team for Canada’s largest talent management project which contributed over two million to the bottom line over 5 years
> Designed and facilitated a broad range of internal interventions to address individual, team and organizational challenges
Client-based:
> Designer and facilitator team lead of a front-line leadership development program for Bombardier Aerospace
(5 learning modules, peer learning groups, delivered in three languages, impacted over 800 leaders); supported the leadership/cultural transformation of Bombardier as measured by their rigorous internal feedback/tracking mechanisms
> Designed and delivered a Train-the-Trainer program (Performance Management/Development Planning) for the learning and development team of The Cooperators, receiving ‘top box’ scores on post-session evaluations measuring learning transfer and outcomes
> Designed and delivered an 18-month leadership development program for Boehringer Ingleheim, a large pharmaceutical research facility, consisting of 8 learning modules supported by action learning and peer learning group processes
> Designed and delivered a front-line leadership development program for Horizon Utility to support cultural transformation
> Coached and supported the national leadership team of a Organon Pharmaceuticals to communicate and manage the change associated with a transformational restructuring initiative Prior to 1994:
Senior administrative roles at Meloche Communications, Tip Top Tailors, McDonald’s Restaurants of Canada EDUCATION AND ONGOING DEVELOPMENT
> EQ-I (Emotional Intelligence) Certification
> DISC Style Assessment Certification
> Birkman First Look
> MRG LEA 360 Feedback Certification
> MBTI (Interpretation and Debrief)
> Best Communication Styles
> Courageous Conversations
> Coaching Certification
> Facilitation Certification
> University of Western Ontario (BA)
F-6 Pinewood Avenue, Toronto, ON M6C 2V1
********.*******@*****.***
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