ELIZABETH S. CUDE

**** ***** ****

Memphis, TN **133

901-***-****

acr9cz@r.postjobfree.com

Offering:

*Over 20 years working in the service industry

*Office management supporting staff to promote optimum service to internal and external customers

*Positive Interaction with different types of people…never meet a stranger

*Accustomed to accountability and responsibility, quickly inspires confidence

*Contagious enthusiasm

*Proficient utilizing computer hardware and software

Employment

HUMANA 2014 –2015

Utilization Management Specialist

Request, review, and attach clinical documentation to member(s) files for Case Management review. Support Clinical Staff in office work environment as well as hospital, short term rehab, and physician office procedures and surgery. Demonstrate teamwork and the ability to float throughout the department to assist with all tasks in the department.

Gentiva Home Health 2013 - 2014

Home Health Specialist

Network with Community to reintroduce Home Health and Hospice services after 12+ month absence from market. Interacted with Physician Offices, Assisted Living Facilities, Short Term Rehab Centers, Churches, Condominiums, etc. Assisted with obtaining contact information for payer sources in the Daytona Beach area.

Reintroduced Home Health and Hospice Services after lack of presence of company for more than 12 months in Southeast Volusia. Areas covered included South Daytona, Port Orange, New Smyrna Beach, and Edgewater. Certain sections of Ormond Beach and Daytona were also covered.

Dove Health and Rehab of Collierville 2012 - 2013

Clinical Liaison

Network with Medical Providers(Physicians, Nurse Practitioners, and Nurses), Social Workers in physician offices, hospitals, long term care facilities, and local related professional associations to assist with generating business. Assist in securing and maintaining contractual relationships with payer sources such as HMOs, HMOs, PPOs, MCOs, etc.

Assisted with increasing and maintaining census above threshold of 90%

SYMED/Vericare Behavioral Health Services 2006 – 2012

Regional Manager/Business Development – Tennessee and North Carolina – Long/Short Term Rehab Facilities, ALFs, and Independent Living

Psychotropic Medication Management: Psychiatrists and Advance Practice Nurses

Psychotherapy: Psychologists and Licensed Clinical Social Workers

Increased revenue over 200% in 12 month period

Health Essentials, Inc. 2002 - 2005

Director Of Operations/Business Development - West Tennessee

Acute Care Services and Laboratory Services to the elderly population in long term care facilities, assisted living facilities, and Independent living utilizing Physicians, Advanced Practice Nurses, LPNs, MA’s, and Phlebotomists

Management of Physician, 11 Family Nurse Practitioners, 2 LPNs, 3 Medical Assistants, and 2 Phlebotomists.

Increased revenue over 400% in 3 year period

Hospice South of Memphis 2001 - 2002

Executive Director/Business Development

Increased average daily census from 7 patients to 51 patients in 9 month period

Staff Builders (A leader in the service Industry for Staffing and Home Health Care

1981-2001

Business Development/Administrator/Office Manager/Staffing Coordinator

Increased revenue from $500,000 to $10M in four years.

Charlie Vergos’ Rendezvous Restaurant (World Renowned!)

Hostess (Part-time) 2011 - 2013

Presentation of positive first impression for guest service experience from greeting, seating, and exiting the restaurant.

Education and Training

Southwest Community College (formerly State Technical Institute At Memphis - A.A.S Business Technology

Member of Alpha Beta Gamma - International Honor Society

University of Memphis (University College) Organizational Leadership

Affiliations:

*Professional Network on Aging

*Alzheimer’s Association Committee – Memory Walk

*CMSA

*Women’s Empowerment Committee – Memphis Housing Authority

* Past Chamber of Commerce Member

References Available Upon Request

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