Customer Service Sales

BETH PURNELL

Phone +1-403-***-****

****@**********************.***

SKILLS & ABILITIES

Experience in sales and management with a proven track record of achieving KPI’s, excellent customer satisfaction and team management. Patient and supportive when dealing with clients and personnel under my direction. Attention to detail, efficient and well organized. Strong work ethic, able to take direction and work autonomously as well as contribute to projects as a part of a team. Creative and like to think outside of the box to overcome obstacles. Work well under pressure and think on my feet to keep projects moving forward.

Experience with Microsoft Office and Adobe Create Suite, Wordpress, CMS and Hootsuite. Applications on both Mac and PC; also learn new software and data base setups quickly.

EXPERIENCE

PHOTOGRAPHER - BETH PURNELL PHOTOGRAPHY / GREEN APPLE STUDIOS

2010 – current [AUSTRALIA, NEW ZEALAND & CANADA]

Freelance photographer with experience in studio and natural lighting.

Post processing with Adobe Bridge and Photoshop.

Client production, relationship building, sales, social media presence and marketing.

Corporate clients include f5 Networks, Elders Real Estate, FRANKiE4 Footwear, NQ Group, Select Plant Hire, Laing O’Rourke, Aon Insurance, Envoy Magazine.

MARKETING AND COMMUNICATIONS ASSISTANT – KONICA MINOLTA

2014-2015 [NEW ZEALAND]

Full time temp’ contract from November 2014 – January 2015; largely focused on event management for an annual national sales conference. Organized travel, transfers and accommodation for 150 national sales staff for the conference as well as additional meetings the day prior. Day to day schedules, speakers, catering, transfers, special requirements, venue décor, design elements for printed materials, AV, gala dinner and awards presentations, communication with delegates and post event wrap up.

Updated promotional documents, re-branding, collaborated on new tradeshow booth designs and assisted with upcoming launch of company intranet and new website.

EVENT SUPPORT OFFICER - AGFORCE QUEENSLAND

2012 [AUSTRALIA]

Part time event management role for non-profit agricultural lobby group; working with sponsors, organizing industry events and awards, facilitating set up and pack down logistics for events, design elements and marketing, social media presence, working with suppliers on designs and quotes for merchandise, coordinating staff, guest speakers, vendors and volunteers for week long events. Working within budgets and finding solutions for cost effective events. Designed car signage for new fleet of vehicles.

CLIENT MANAGER - EMVIZ DESIGN

2011 [AUSTRALIA & UNITED KINGDOM]

Part time sales and client management for website developer. Business to business sales, communication and support throughout the project.

OPERATIONS ASSISTANT & MENTOR LIASON- CURVES INTERNATIONAL

2009 [AUSTRALIA & NEW ZEALAND]

Assisting with operations on behalf of the franchisor for the Asia Pacific region; drafting documents and manuals, updating databases, communication with franchisees and suppliers, logistics and event management for conferences, conventions and training events. Finding suitable event locations, logistics for setup and pack down and working with vendors throughout the event.

Logistics, communications, training and contracts for Special Projects Mentors to ensure successful assignments.

‘CURVESMART GUIDING ANGEL’ - CURVES INTERNATIONAL

2009[AUSTRALIA, NEW ZEALAND & HONG KONG]

Sales, logistics and support for an equipment and technology upgrade roll out in Australia, New Zealand and Hong Kong. Communicating with the franchisee from the start of the sales process, preparation and training, having the installation team onsite, and post installation support. Co-coordinating several installation teams, their schedules and logistics to ensure a smooth and efficient roll out across each country. This role also saw me achieve the best KPI’s for the Curvesmart upgrade internationally.

OWNER/MANAGER – CURVES GATTON

2006 – 2008 [AUSTRALIA]

All aspects of ownership and management of a small business; staff, wages, taxation, reporting, marketing, lead generation, sales (membership and product), customer service and satisfaction, business maintenance and growth.

SPECIAL PROJECTS MENTOR – CURVES INTERNATIONAL

2005 – 2009 [AUSTRALIA, NEW ZEALAND & SOUTH AFRICA]

Independent contractor for Curves International. Training new business owners and assisting them with their grand opening week. Also working with underperforming businesses to identify areas for improvement and implement strategies for business growth. Key areas for training owners and staff included marketing and lead generation, sales, service and business operations.

MANAGER – CURVES MOOROOKA

2005 [AUSTRALIA]

Management of a Curves fitness franchise. Staff management, reporting, membership and product sales, marketing, customer service and membership growth.

EDUCATION

BRISBANE COLLEGE OF PHOTOGRAPHY & ART – BRISBANE, AUSTRALIA 2010

Professional Photography

THOMAS EDISON STATE COLLEGE – UNITED STATES 2006

Certificate in Nutrition

Certificate in Kinesiology

UNIVERSITY OF QUEENSLAND – BRISBANE, AUSTRALIA 2004

BA Sports Studies & English

GRIFFITH UNIVERSITY – GOLD COAST, AUSTRALIA 2000

Bachelor of Creative Arts (deferred completion)

VOLUNTEER

INVOLVEMENT

Chair person – Howden Court Body Corporate Committee, current

Volunteer – Spartan Race, obstacle endurance race 2013

Secretary – South East Queensland Curves Marketing Co-op 2008

Co-organizer – Breast Cancer Fundraising Ball 2008

Fundraiser – Qld Cancer Council, National Breast Cancer Foundation, Cure Brain Cancer Foundation, Careflight Queensland, Royal Flying Doctor Service.

REFERENCES

KONICA MINOLTA

Marketing and Communications Manager: Elissa McGrath

******.*******@*************.**.**

Cnr Nugent St & Khyber Pass Rd, Auckland, New Zealand

+64 21 924 917

AGFORCE QUEENSLAND

Manager: Wendy Allen

******@****.***.**

Level 2, 110 Mary St, Brisbane QLD Australia 4000

+61 7 3236 3100

EMVIZ DESIGN Australia & United Kingdom

Owner/Manager: Lyndon Hulme

******@***********.***

+44 7 8697 3070

ACTIVITIES

I have often been able to combine my hobbies and passions with my work. Photography and travel feature highly on the list, in particular spending time outdoors hiking, climbing and exploring new destinations. I have completed obstacle challenges (Tough Mudder), ‘pilgrimages’ such as Camino de Santiago [France and Spain] and parts of Te Araroa [New Zealand] and enjoy getting outside and keeping active.

I enjoy working with design elements in a variety of applications including interior design and architecture, renovations and several genres of visual art.

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