Manager Information Technology

Dealmer Coleman, Jr.

**** ****** *****, ********** ****, Illinois 60484

Cellular Phone: 708-***-****

**********@*****.***

Network Administrator /System Analyst / IT Manager IT Professional with extensive experience in LAN/WAN, Windows Operating Systems, installations and deployment onsite and to customer’s remote locations. Demonstrated abilities in the areas of problem solving, designing and documentation. Success in all phases of project management from small to large scale for non-profit and for-profit entities. • Demonstrated capability to work within and meet required SLA’s and deadlines to ensure corporate, customer, vendor and client satisfaction. • Understand confidentiality and privacy statutes, laws and guidelines. • Trained in use of testing software and Test Tracks. • Inventory management and tracking. • Installing, tracing and documenting PC and network cabling in walls and ceilings. • New employee equipment and system access setup. • Excellent written and verbal communication skills. • Effective collaboration on team projects. • Maintained LAN/WAN physical and logical infrastructure. • Installed operating systems, drivers, and applications. • Skilled in translating business requirements into technology needs that assist the company’s business goals and to effectively manage all aspects of IT projects from needs assessment and classification to supplier selection, execution, and education. • Proven ability to develop and implement cost saving strategies, design instructional manuals, job-aides, and end user training • System disaster recovery planning.

TECHNICAL SKILLS

Systems: MS Windows Server 2003 Enterprise, Server 2008 R2, MS Small Business Server 2011, Spiceworks, JIRA, Domain Name Servers, Active Directory, Active Directory Explorer, Windows XP, Windows 7

Software: MS Office 2013 Professional, MS Office 2010 Professional, HTML, Visual Basic

PROFESSIONAL EXPERIENCE

CELTIC INTERNATIONAL, Tinley Park, IL 2014 – 2015

Network Administrator / Helpdesk

Managed / maintained seven Window Servers 2003 R2 and 2008 R2 • Managed / maintained 20 networked printers • Managed / maintained four NetGear switches • Managed WatchGuard firewall cluster • Managed BOVPN between two offices • Configured / managed Kaspersky Security Suite • Managed WSUS • Configured desktop and laptops • Desktop support for 125 users in two offices • Information Technology asset inventory management • Miscellaneous IT projects

INDEPENDENT CONTRACTOR 2012 – 2014 Information Technology professional providing a wide array of technical consulting services • Performing system repairs • Upgrading operating systems • Provide technology support to clients and end users • Acting as purchasing advisor • On-call services for servers and users’ computers • Contract and vendor management.

T-SYSTEMS, Downers, Grove, IL 2010 – 2012 Junior Network Engineer/Information Security Administration Set-up of new user’s profiles in Active Directory • Modifying user’s attributes in Active Directory Explorer • Troubleshooting of user’s access • Troubleshoot customer’s CPE • Installation of CPE including primary and back-up connection • Assisting in the installation of customer’s networked devices • Documenting/editing procedures for customer accounts.

AON CORPORATION, Glenview, IL 2008 –2010 Configuration Analyst /SQL Programmer Analyzed, designed, coded, and tested components of larger proprietary system in an Oracle environment. Developed detailed design specifications based on end user requirements. Assisted in developing business application for web clients. • Managed and resolved issue tickets based on required dates, impact and severity. Utilized SQL, HR Portal settings, Syncfusion, XML, HTML and Biztalk Schema and Map • Developed project plans and system documentation. • Updated, maintained, streamlined and troubleshot clients’ employee benefits websites and their vendors’ import and export interchanges.

CC-OPS/MOTOROLA, Culver City, CA 2006–2007 Service Delivery Manager Managed 16 sites in seven states. Supervised 60 employees performing Tier 3 break/fix help-desk functions. Responsible for service delivery to 70,000 employees. Facilitated weekly status/project meetings. Researched/improved billing procedures to capture lost revenues. • Developed/implemented improved process for parts replacement. Acted as on-site HR point person. • Arranged pre-employment drug and background tests. • Delegated day-to-day responsibilities to assistant managers/site leaders. • Improved Service Level Agreement (SLA) scores. • Coordinated installation of new systems. Ordered inventory for all sites. • Developed new business opportunities. • Acted as Relationship Manager for escalated customer issues. • Coordinated/assigned resources (staff and equipment). • Managed external specialized training for entire site. • Supervised transit/relocation of end-user equipment from closed Motorola sites. • Coordinated physical equipment set-up with customer location.

MELMEDICA CHILDREN’S HEALTHCARE, INC., Country Club Hills, IL 2001 –2006 Management Information Systems Manager/Network Administrator Managed six sites in two states with 50 end-users. Collaborated with Regulatory committees, developed/maintained employee/patient databases. • Created/implemented MIS policies/procedures manuals. • Negotiated vendor contracts. Managed/monitored vendor Service Level Agreement (SLA). • Maintained LAN/WAN physical and logical infrastructure. • Analyzed/corrected end-user ardware/software and printer issues. • Trained new hires on proprietary systems. Delivered training modules to existing employees. Acted as Chief Information Security Officer. • Developed/integrated new operating systems. Evaluated all Information Technology/Systems purchase invoices. • Prepared Crystal, HIPPA, JACHO, EDS, and financial software reports. • Responsible for Information Technology department budget. Analyzed/modernized financial/accounts receivables software. • HIPAA Security Officer

ROBERT MORRIS UNIVERSITY, Chicago, IL 1997 –2001 Audio/Visual - Computer Technician Coordinated and executed hardware installations for classrooms. Installed/wired components in classrooms/alternate locations. • Repaired computer systems, printers, and A/V equipment. • Installed operating systems, drivers, and applications. • Developed and maintained TCP/IP tracking system.

ADDITIONAL EXPERIENCE

FAMILY HARVEST CHURCH, Tinley Park, IL 2007 – 2008 Volunteer Computer Technician

Worked with several different platforms within the environment, installing applications and troubleshooting local issues.

INDEPENDENT CONTRACTOR 2001 –Present

Information Systems Consultant

Provided technical consulting services • Performed computer repair • Upgraded operating systems • Help desk support technician • Acted as purchasing advisor • On-call services for servers and users’ computers • Contract and vendor management.

EDUCATION

MICROTRAIN TECHNOLOGIES, Chicago, IL 2010 CCNA and MCITP Certifications

ROBERT MORRIS UNIVERSITY, Chicago, IL 2001 Bachelor of Business Administration Concentration: Computer Network Systems

ROBERT MORRIS UNIVERSITY, Chicago, IL 1998 Associate in Applied Science Concentration: Computer Network Systems

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