Customer Service Supply Chain

Professional Profile

A versatile, results oriented global Supply Chain/Logistics/Transportation professional with a track record of reducing costs and facilitating new business to increase net profitability in the manufacturing, retail and service industries. Employs a broad range of expertise in customer service, regulatory requirements, vendor selection and negotiation to develop breakthrough achievements in rail transportation and warehousing.

A persistent, driven and decisive leader who welcomes challenge and is experienced in building, managing and motivating effective teams. Strong negotiation skills combined with a passion for internal and external customer satisfaction. Builds strategic alliances for increased efficiencies.

Professional Skills

P&L responsibility ($60 to 350 million)

Operations Management

Supply Chain Management

Global Transportation and Logistics

Vendor and Contract Negotiation

Customer Service and Sales Support

Vendor Selection

Cost Structure Management

Strategic Approach & Planning

Solutions Implementation

Warehouse Management

JIT Inventory Control

New Business Development

Pricing Strategy

Systems implementation

Regulatory Agency Experience (Local, State, Federal)

Federal Lobbying

Hazardous and Non-hazardous Waste Management

Change Management

Fleet Optimization

Professional Accomplishments

Advanced Waste Services, General Manager Indiana Business Unit 4, 2011– 9 2015

Grew business year 1 by 14%, year 2 by 37.5%, year 3 by 32% and year 4 by 34.8%

Manage outside disposal contracts to lower disposal cost by 33.7%

Manage all political and community relationships

Manage all sales and marketing functions

Manage fleet of 16 drivers, tankers, dry van and rail

Manage staff of 34 employees

Onsite Lab

Manage centralized waste water treatment

Manage non-bulk and sludge solidification

Member of executive team guiding entire business throughout the Midwest and Pa

P&L responsibility

Manning Logistics, Inc. Global Procurement and Consultancy 2002 – Present

Consult for National Solid Waste Companies on all rail and barge projects

Consult for international intermodal shipping agent on accounts receivable. Lowered balance due over 90 days by 76.4%.

Consulted for major casino operator on warehousing issues.

Consulted and led freight claims area for major ocean line

Negotiated and purchased all off-shore procurement for major Brazilian truck body manufacturer

Negotiated and purchased electronics and wire off-shore for major recreational vehicle manufacturer.

Represent and negotiate contracts for purchase of soybeans, corn and DDG for Vietnam owned company

Manage 5 offices in Mainland China

Negotiate freight rates and service schedules with freight forwarders and steamship lines.

Led the North American business development, supply chain and logistics function for a UK based consortium importing large quantities of metal off-shore into North America.

Developed and managed business development importing in excess of 30 million tons of metal into the US per year.

Negotiated and managed transportation and warehousing contracts to cover the water and land movements.

Negotiated vendor managed inventories to provide just-in-time inventory on Asian supplied metal. Saved customers 52% off of domestically sourced material.

Combined customer shipments to save each customer 29% in freight.

Developed a new container loading system for shipment of aluminum extrusions from Mainland China to the North American and European markets. Built a sled system for container loading and replaced cardboard batons with plastic to eliminate load shifting.

Novar PLC 1999 - 2002

Identified and pursued strategic change opportunities within the supply chain and logistics areas for a $1.1 billion division of a UK based organization. Formed and led Supply Chain Steering Team to drive change and create $32.0 million of savings in a multi-site environment.

Out-sourced logistics activities for an aluminum extrusion company to a lead logistics provider (3pl) reducing costs by $10.0 million. Reduced shipments, order cycle time and lowered inventory.

Sourced prime aluminum logs to compete with internal domestic remelt. Negotiated with truck lines, steamship lines, ports and barge lines to develop pricing more competitive then the vendors delivered price. Utilized a variety of ports depending on final destination. Saved $ 7.0 million in logistics cost and generated $5.0 million in sales to other extruders.

Reduced costs and increased service to aluminum extrusion customers by implementing regional shipping schedules reducing the number of trucks shipped by 32%. Increased trailer utilization saving $ 1.3 million.

Developed an inbound/outbound hub for a building controls system development company to provide kitting on inbound inventory in support of the KANBAN system and kitting on outbound shipments. Hub facilitated more sourcing from Asia saving $3.8 million.

Implemented routing and load building software to eliminate shipments and increase complete and on time delivery.

Managed the North American flatbed negotiations for the outbound transportation spend reducing annual costs by $1.5 million.

Led corporate steering committee for make versus buy using the Cambridge University model. Negotiated with manufacturing and procurement to develop the optimum solution between domestic production and our Chinese partner’s production.

Member of aluminum extrusion manufacturing team that transitioned manufacturing process to a Pull approach (focusing on customer requirements) from a Push approach. Reduced lead time by 33% while increasing percent of complete orders shipped.

Moved aluminum logs from South America, Europe and Russia to North America at landed costs competitive with domestic production.

Tractor Supply Company 1998 - 1999

Saved $3.1 million for a major rural retailer by transferring inventory from the stores to the distribution centers. Changed the store delivery schedule from a fixed schedule to a mixture of fixed and demand.

Reduced annual costs $2.8 million for a rural retail firm by consolidation of hundreds of vendor prepaid shipments into a collection of lanes, changing the terms to collect and bid the lanes. Issued routing guide with rates and routes with penalties for noncompliance.

Consolidated shipments from small package to LTL to truckload saving $ 1.2 million.

Waste Management, Inc. 1993 – 1998

Planned and executed successful initiatives affecting an annual Corporate transportation buy of $350 million at the world's largest integrated solid waste management firm. Recruited and managed multifunctional teams of geographically dispersed experts to reduce costs, capture new business and increase quality and service.

Created a national outside trucking program reducing the number of suppliers from 600 to 20 and saving $21.0 million annually.

Captured New York City’s waste transportation and disposal business worth $48.5 million annually. The city required a solution that did not add any traffic congestion. Crafted an innovative solution that allowed waste to be shipped by rail without causing complaints by people and business close to the rail lines. Design and manufactured a new type of rail car to handle the problem.

Developed a new design for compaction and intermodal equipment eliminating odors and securing regulatory approval to ship by conventional transportation methods. Purchased $13 million in assets to handle shipments of waste from New York City to Virginia by rail and barge.

Supported sales team in capturing $95 million in new business to move 800,000 tons of hazardous and non-hazardous waste by negotiating with carriers and selecting the most cost effective and efficient mode of transportation.

Developed rail transload facility in Vera Cruz, Mexico and Mina, Nuevo Leon, Mexico to capture $15.0 million in contaminated soil shipments for disposal.

Consulted on moving waste by rail in New Zealand, Australia, Mexico, Canada and Thailand. Worked with Thailand authorities to implement walking floor trailers.

The Chicago and NorthWestern Transportation Company 1982 - 1993

Responsible for business development in locating waste generators and disposal sites along C&NW physical plant. Maintained sales contact, pricing and product development for these customers to increase revenue and contribution.

Major Class I railroad

Professional Experience

3o LTD, Manning Logistics, Inc. 2002 – Present

- Vice President & General Manager

Indalex Aluminum Solutions (Division of Novar PLC) 1999 - 2002

-Director, Category Management Supply Chain, Freight & Logistics

Tractor Supply Company 1998-1999

- Director of Transportation

Waste Management, Inc. 1993-1998

-Director Transportation/Logistics

-Manager of Transportation

-Manager of Rail Transportation

The Chicago & NorthWestern Transportation Company 1982-1993

-Director Sales & Marketing Waste Transportation

-Business Manager Sales & Marketing

-Waste Transportation Manager Sales & Marketing Government

-Market Manager, Government Traffic and Waste Transportation

Education

Masters of Business Administration – Loyola University of Chicago

Bachelor of Science – Marketing – Northern Illinois University

Advanced Transportation Management Coursework – Northwestern University

Industry Experience

Automotive – GM, Toyota, Ford, Chrysler

Environmental services – Waste Management, Peoria Disposal, Onyx, The GNI Group

Oil and natural gas – Chevron, Pemex

3rd Party Logistics Companies – C H Robinson, UPS Worldwide, Fedex, Transplace, Penske

Aluminum Extrusions – Indalex Aluminum Solutions, Kemberly, Larson, PGT, Niblock

Railroad – UP, CSX, BNSF, NS, CN, CP

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