Customer Service Manager
Resume:
Ashli Speed
Lyndhurst, Ohio *4124
*********@***.***
Education
Cleveland State University: Cleveland, Ohio
Bachelor of Arts in Journalism and Promotional Communication, May 2015
GPA: 3.17
Skills
Proficient in Microsoft Office Programs.
Proficient in InDesign, Photoshop, Dreamweaver
Proficient in the use of social media (i.e. Tumblr, Twitter, Facebook, Instagram).
Strong verbal and written communication skills.
Strong knowledge of AP Style.
Ability to work in face-paced environment.
Detail oriented.
Ability to type 200+wpm
Experience editing with Final Cut & Avid.
Work Experience
Student Assistant to Facilities Coordinator, Cleveland State University Facilities Management May 2014 – April 2015
oManaged and created data bases in excel.
oManaged online data base.
Data-entry
Check for accuracy
oOrganized department invoices.
oMultitasking on a daily basis.
oOffice duties
Answering phones and making calls
Faxing, scanning, filing, etc.
Speaking with clients and vendors
Executive Board Pride & Traditions Chair Student Alumni Association/Presidential Student Ambassadors.
oAttended dinners and events as a representative of Cleveland State University.
oWorked directly with the Office of Special Events to execute high profile events.
oRegularly interacted with university constitutes.
oPlanned university events including College Pride Week and Tomorrow Made Possible.
oAttended regular board meetings, made decisions for the organization.
oWorked with various departments across the university to execute task.
Sales Associate, Pier 1 Imports, October 2012 to January 2014
Worked as cashier
Utilized knowledge of the company and its products to sale merchandise.
Provided customer service.
Worked independently and on a team.
Front-end manager, Save-a-lot food stores, May 2011- September 2012
oTrained and supervised cashiers.
oOpened and closed store.
Major Related Courses
News Writing and Editing
Video and Audio Production
Graphics and Editing
Advanced Reporting
Broadcast and News Media Writing
Studio and Media Production Mgmt.
Media Criticism
Principles of Public Relations
Public Speaking
Nonverbal Communication
Organizations/Awards
Reporter, Online Editor Cleveland Stater, Cleveland State University
oWrote articles for bi-weekly campus paper including campus news and local news.
oWorked under deadlines.
oWorked closely with and trained other staff members.
oDeveloped and maintained relationships with the campus community.
oFormatted and uploaded content of paper to the Cleveland Stater website.
oCreated online section using templates.
oEdited content for accuracy, and photos and graphics for proper file size and resolution.
Corresponding Secretary, Social Action Chair, Social Media Manager
Delta Sigma Theta Sorority INC. Theta Eta Chapter,
oSelected by chapter president for the executive board of the Greater Cleveland Alumni Chapter for the 2015 sorority year.
oTraveled to Washington D.C. as a delegate for the 26th annual Delta Days Convention.
oInteracted with professionals from all over the country, including members of Congress.
oPlanned and organized numerous events including a panel discussion on obstacles women face in the workforce.
oSpoke publically to crowds.
oCreated flyers for and promoted events.
oParticipated in regular community service activities, including Adopt-A-Highway.
October 2014 cover Cleveland State Engaged Magazine
2014 Cleveland State University 50th Anniversary Block Party Planning Committee Member
oServed on the committee as student representative.
oFound and booked the DJ for the event.
oActed as stage manager, coordinated intermission activities and kept concert running on time.
Outstanding Employee Award, Facilities Management Fall 2014
Mentor South-Euclid Lyndhurst Schools MAC GEMS (Minority Achievement Committee Girls Educated and Motivated for Success)
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