Sales Customer Service
Resume:
Richard Brian Malloy
Staten Island, NY *****
****@**************.***
QUALIFICATION SUMMARY: Background reflects extensive experience in building, developing and growing books of businesses across a wide range of products and services.
A career history which shows progressive advancement and skill set growth with a single company for over 3 decades starting as a mail clerk in 1981 and rising to Top Gun Sales Status in 3 separate years
Strong long term relationships
Hands on knowledge, communication and mentoring skills
Applied strong analytical and negotiation skills to close difficult transactons insuring competitive and profitable rates for all product lines
Mentored new sales representatives on broker development, multi-line selling and office organization
Strong client retention and rehabilitation skills.
Licensed NYS Life and Health Agent
EXPERIENCE HIGHLIGHTS
Macy’s –
Retail Sales Associate (Nov 2014 – March 2014)
Assist customers in finding products, ring up customers, open and close registers. Check sales floor for misplaced items and put them back where they belong.
MALLOY BENEFITS CORP.
President (Nov 2003 –Oct 2014)
Founded and grew a Benefit consulting firm providing consulting services to small businesses.
Gather and annualized underwriting data for all group and individual benefit products
Select the most efficient provider
Prepare and make presentations to clients and benefit providers
Provide all client services including administration and enrollments
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA 1981-2003
Group Sales Representative (July 1995 – April 2003)
Obtained “top gun” sales honors 3 out of first 5 years
Improved in force block of business by continuously selling additional product lines to existing clients.
Account Executive (1990-1994)
Managed and retained large group (100 EE’s +) accounts for all NY, Jericho and Rye sales offices. Succeeded in reaching a 90% retention rate for all three offices. In addition, generated multi million dollars of add-issue business on these in force accounts
Group Service Representative- (1985 -1990) Installed group insurance accounts by meeting with Benefit Administrator and employees to explain benefit changes.
Customer Service Representative (1981 – 1985) –Handled customer inquiries via incoming phone calls.
Skills:
Public Speaking, Price negotiation, Account Management, Sales, and all Microsoft Office products.
EDUCATION: ST JOHN’S UNIVERSITY, Staten Island, NY . B.S Management/Marketing, (61 credits completed)
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