Engineer Technical Support

Fritz-Gerald Theleus

*** ****** ** #**

Lakeland, Florida 33809

Phone.: 305-***-****, E-mail: acr95c@r.postjobfree.com

Languages: English, French

SUMMARY OF QUALIFICATIONS

Microsoft Certified Professional (MCP) and Computer Network specialist

Operation, implementation and support of networks on Windows XP, Vista, 7 & 8.1 platforms

Knowledge of all aspects of current networking technology for LANs and WANs

Understanding of interoperability between NT, Novell/Netware and UNIX platforms

Excellent troubleshooting and problem solving skills

Strong team player with excellent interpersonal skills

EDUCATION & I.T. TRAINING

GP Learning Technologies Microsoft Certified Systems Engineer (MCSE), 1999

Montreal, Quebec A full-time Microsoft-authorized training program

Windows NT 4.0 – Core/Enterprise Technologies

Administering Windows NT 4.0

Internetworking with Microsoft TCP/IP on Windows NT 4.0

Microsoft Exchange Server 5.0 – Core Technologies

Supporting Windows 95

Networking Essentials

I.P.O Inc. Attestation d’Etude Collegiale (A.E.C.)

Montreal, Quebec Informatique Technics 1995

TECHNICAL SUMMARY

Networking Essentials

Supporting Windows

Principal components of LANs and WANs

Installation, configuration, customization, and

Primary network architectures

troubleshooting of Windows-based systems

Networking standards and access methods

Dial-up connectivity

Interoperability of UNIX, Netware and NT

Support of Windows printing

Administering Windows NT 4.0

Other Technologies

Single & multiple-domain NT networks

MS Office (Word, Excel, Powerpoint, Access)

Installation, configuration, customization

WordPerfect, Lotus 123, dBase, Visual Basic

networking, integration and troubleshooting

Microsoft Exchange Server 5.0 & 5.5, Proxy Host

Management of network resources

TCP/IP on Windows NT 4.0, Remedy, Wininstall

Windows 2000

Mainframe application, Veritas Backup Exec, SAP

PROFESSIONAL HISTORY

Convergys Tampa, Florida 2007 - Present

Position: Technical Support Professional II

Provide Inbound technical support

Provide hardware\software troubleshooting

Search\retrieve data from various databases applications

Submit dispatch service repair when needed to resolve

Customer problem.

Network Advisor West Palm Beach, Florida 2005 - 2006

Position: Network Engineer

Provide networks & user support to various companies

Hardware\Software installation and upgrade

Hardware\Software troubleshooting

Assist with Cat5 cabling

Revenue Canada Lacolle, Quebec, 1999 - 2001

Position: Analyste Technique (CS1) STI-Longueil

Network and user support, create and delete user accounts

Software troubleshooting, installation, and update

Hardware troubleshooting, installation, upgrade

HelpDesk Support with Remedy & Inventory

SUMMARY OF COMPUTER COURSES

Networking

Introduction to Computers

Operating Systems

Hard Disk Management

Software/Hardware

Spreadsheet Applications

Troubleshooting Methodology

Database Applications

References available upon request

Contact this candidate