Management Manager

JONATHAN BURR, MBA 773-***-**** • ******@******.***

ECOMMERCE AND SOFTWARE DEVELOPMENT EXECUTIVE

CAREER SUMMARY

Highly accomplished senior executive with a successful and continuous delivery track record of programs, projects, and operations management. World-class software delivery with extensive expertise across technologies, enterprise systems, management, and methodologies.

CORE COMPETENCIES

Leadership & Vision

P&L Management

Entrepreneurial/Start-ups

Product Management

Vendor Management

Global Deployments

Outsourcing: Offshore/ Onshore

eCommerce/Mobile Commerce

Big Data/Inductive Statistics

Machine Learning

Marketing Technology

Campaign Automation & Mgmt.

Knowledge/Content Mgmt.

CRM systems

Social Networking Systems

SAAS, PAAS, IAAS

International & Expatriate Management

PMO, Program, and Project Management

Enterprise and Agile Methodologies

Systems Architecture

PROFESSIONAL EXPERIENCE

Sears Holdings Inc. (SHLD) March 2010 - Present

GM and Sr. Director of Software Engineering and Ops, Emerging Technologies Group

GM of Sears’ Research and Development Group, reporting directly to the Chief Science Officer. Developed Sears’ enterprise and cross-channel Big Data Analytics system, delivering cutting edge eCommerce, mobile, and marketing software solutions. Specializing in Big Data, marketing automation, machine learning, semantic search, and advanced eCommerce solutions.

Increased incremental online order value by 50% through automated 1:1 marketing systems

Managed CRM from top of funnel to sales through channel-wide integration (mobile, email, retargeting, advertising, website, loyalty program, kiosks, DMP, and physical store)

Introduced advanced modeling and prediction capabilities for merchants and buyers

Developed real-time probability-based campaign management driven by a/b testing

Delivered end-to-end marketing automation across workflow, initiation, presentation, campaign selection, and tracking

Product managed.com and mobile across 18 businesses and 4 external companies

Established the first fully automated marketing communications, reducing cost by 80%

Enabled 10 fold increase in personalized 1:1 marketing campaigns

Built inbound and outbound personalized retail advertising for ad channel and social media

Integrated dynamic personalization components within Adobe CQ CMS

Abstracted the content layer from personalized services to enable cross-channel marketing

Architected 100% open-source, SOA machine learning system

Utilized a semantic graph database to naturally scale DAM for all customer marketing assets

Displaced Rich Relevance and other vendors by improving revenue and capabilities

Successfully persuaded enterprise-wide Agile with a three times increase in project delivery

Directed the agile management of multi-location onshore/offshore development

Managed multi-location offshore and onshore outsourcing of 100+ developers, QA, and Operations, including: India, China, Mongolia, and several US locations

Technologies: eCommerce, Big Data, Analytics, Machine Learning, Web 3.0, SOA, Semantic Search, CouchDB/Couchbase, Hadoop/HBase, Java, JavaScript, JSON, XML, REST, Ajax, AngularJS, nodeJS,CORS, Solr, MySQL, JBOSS, and Linux

JONATHAN BURR Page 2

CrossLoop Inc. Sep. 2008 – March 2010

Vice President, Software Development and Operations

Visionary and leader for the global services online social marketplace. Delivery and operations for the online platform and vendor portal. Created first of its kind services crowdsourcing platform including organization, operations, process, product development, and implementation.

Secured series A and B funding totaling $9MM via El Dorado Ventures and Venrock VC

Amassed the world’s largest forum of technical services professionals

Negotiated services-based contractual relationships with vendors of all size across 13 countries supporting multiple languages

Developed crowdsourcing CRM platforms, as well as integrating with standard platforms

Launched two major customer partnerships and developed the corporate sales channel through ground-breaking solutions, services, and technologies

Developed B2B and B2C CRM integration and solutions for both mobile and web

Provided product management for all customer facing systems on mobile and web Increased revenue by 20% through SEO, SEM, PPC, and affiliate marketing

Built and managed the web development team and implemented agile methods

Technologies: eCommerce, Web 2.0 integrations, SAAS, Salesforce and Zoho CRM, social networking integration, Java, JavaScript, Spring, Hibernate, XML, JSON, MySQL, Linux, vBulletin, Joomla, AdWords, Wufoo, and RingCentral

CISION INC. (CISI.ST) Dec. 2005 – Sep. 2008

Vice President, Software Development and Operations

Cision is the world’s largest media monitoring and brand management company. Strategic and technical leader for customer facing eEcommerce, CRM, Business Intelligence (BI), and research applications including all engineering, development, testing, and support. Directed successful international systems supporting world-wide users and languages.

Developed the company’s first global SAAS eCommerce and CRM platform, successfully retiring eight internal legacy systems and 23 international applications

Increased scalability and performance by redesigning Cision’s CRM marketing and campaign system based on dimensional database modeling schema

Negotiated and successfully integrated the company’s first outsourcing relationships with QA, performance, and automation, enabling 30% productivity improvement

Moved the company from solely contractual to eCommerce SAAS on-demand solutions

Accelerated delivery efficiency and reduced project issues and conflicts by staffing and implementing a company-wide Project Management Office (PMO)

Orchestrated the system upgrade of Siebel 8 CRM and negotiated new outsourcing for maintenance of the system, increasing support capability

Achieved 100% on-time delivery after implementing organization-wide agile development

Delivered international SAAS and localized solutions with complex legal requirements across: US, European Union, Japan, China, and Canada.

Amplified development team efficiency by implementing an unprecedented 24/7 infrastructure maintenance organization

Multi-location offshore management of 50-70 developers including: Moldova, India, Sweden, Finland, Germany, Spain, and several US locations

Technologies: eCommerce, SAAS, CRM, BI, Java, PHP,.NET 2.0 and 3.0, ASP, VB6, SOA, DTS/SQL SSAS, SOA, SQL Server, Windows, AJAX, Telerik, ChartFX, VSS/TFS, CruiseControl, jUnit, XML XSL/XSLT, RSS / Atom, UML, Siebel 8, Microsoft CRM, SharePoint, Solr, Microsoft Search Server, QTP, and LoadRunner

JONATHAN BURR Page 3

SUPPORTSOFT INC. (SPRT) Jan. 2002 – Dec. 2005

Director of Software Development and Consulting Services

Promoted to command the highly successful venture into Knowledge and Content Management integrating into CRM solutions, including new software products and service offerings.

Expanded the average customer deal size by more than 30% and enabled SAAS solution sales rather than technology only sales

Enabled SupportSoft’s entry into the Knowledge Management and Business Intelligence marketplace while fully integrated into SupportSoft’s CRM

Product management for Knowledge Management and Business Intelligence solutions

Acquired and advised Fortune 100 corporations and service providers developing the company’s enterprise-ready capability and credibility

Multi-location offshore/onshore management including: India and several US locations

International management of SAAS and installed Enterprise solutions across Europe

Expatriate management of a 200 person division for NHS implementation in Europe

Technologies: Interwoven, Autonomy, Web architecture, CRM, CRM integration, SOAP, SOA, API development, .Net, ASP, VB, JSP, VBS, IIS, SQL Server, Oracle, Windows, UNIX, Lucene, Autonomy, and Google Search

ACCENTURE (ACN) Prior to 2002

Senior Manager (Director Level Position) Software Development

Quickly advanced to the Senior Manager level with large corporate customer responsibilities, large teams, and company visibility. Managed diverse teams up to 250 resources. Succeeded as both a line manager and consulting project executive.

Created an eCommerce marketplace start-up company as a subsidiary to ACN.

Lead the North America mobile-commerce enterprise architecture platform creation

Enterprise solution development and consulting for US and International Companies

Management consulting for the Fortune 100-500 at all levels of the organization

Developed one of the first enterprise retail eCommerce Platforms at Walgreens in 1995

Outsourced company management including development and operations

Multi-location offshore and onshore outsourcing management of developers including: India, China, Philippines, Spain, and several US locations

Major Core Technologies: eCommerce, mobile eCommerce, Business Intelligence (BI), Custom Application Development, Java/J2EE, JavaScript, EJB, JSP, WebLogic Server, Tomcat, Apache, SQL, Oracle, Unix, Visual Basic, CGI, C, Unix, Documentum, Loadrunner, WinRunner, Business Objects, MicroStrategies, Cognos, Oracle, SSAS, and Teradata

EDUCATION

Masters of Business Administration (MBA): Northern Illinois University - May 2012

Bachelor of Science in Electrical Engineering (BSEE): Bradley University, Peoria, IL

MANAGEMENT CERTIFICATIONS AND TRAINING

Project Management Institute Certified Project Management Professional (PMP) PMBOK

Certified BIM – Business Integration Methodology

Certified Method/1

Certified Knowledge Manager

Certified TietoEnator Practical Proj. Steering (PPS)

Proficient IT Infrastructure Library (ITIL)

Proficient XP Programming Methodology

Proficient Agile Programming

Proficient Six Sigma

Contact this candidate