Human Resources Manager
Resume:
ELIZABETH KENDALL-LEE, PHR
* * * * * D U N C A N G R O V E D R I V E C Y P R E S S, TX 7 7 4 2 9 2 8 1 . 7 9 7 . 4 0 3 6 E L I Z A B E T H . K E N D A L L . L E E @ G M A I L . COM E X P E R I E NC ED HUMAN RE SOUR C E PRO F E S S I ONA L Accomplished and certified human resources leader with over 20 years of comprehensive human resources experience. Adept at resolving challenging, employee problems utilizing analytical, communication, and negotiating skills. Collaborates with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Possesses broad knowledge of human resources in a variety of sectors, including international human resources leadership accountabilities. Recognized for the ability to lead and direct culturally diverse groups to achieve extraordinary results. Proficient in Microsoft Office Suite, PeopleSoft, E-Verify, Kronos, Staff works (Campbell Scheduler). Trilingual and fluent in English, Dutch, and French (Read, write speak). Limited proficiency in Spanish. CORE COMPETENCIES
Creative Problem Solving
Excellent Presentation Skills
Employee Relations
Retirement Plan Programs
Sound Business Judgment
Benefits & Compensation Management
Highly Detail Oriented
Project Management
Recruiting & Onboarding
Training & Coaching Skills
Performance Management
Payroll and Employee Relations
Great Communication Skills
Able to Multi-Task
Cross-Functional Collaboration
Legal & Policy Compliance
Cultural Diversity Sensitivity
International HR Leadership Experience
CAREER HIGHLIGHTS
IKEA (Purchasing):
Researched, developed and implemented a retirement plan program for the Brazil purchasing office.
Implemented multiple global bonus programs in the Brazilian office adapted to meet Brazil employee legislation.
Created / implemented a successful recruitment, onboarding and assessment process for all positions within Purchasing.
Successfully closed three offices (Mexico City, Toronto, and Philadelphia) due to company reorganization. Performance and skills were recognized and used as an example to train other human resources managers on site closure processes.
Developed and implemented a potential manager training program within Purchasing Americas.
Initiated and implemented a new hire training program for all core positions within Purchasing America.
Implemented a logistics competence flow project with US human resources partners from other IKEA organizations to develop high potential co-workers.
IKEA (Retail):
Assisted in developing the first ever North America policies and procedures manual, benefits manual and employee handbook for IKEA North America.
Responsible for opening of the Houston store, and selected to assist in the opening of San Francisco, CA and Frisco, TX stores.
Led the implementation of PeopleSoft HRIS system, and transition from a legacy manual system. TARGET STORES:
Successfully opened new Target store in Katy, TX with very limited experience with the company.
Selected because of previous success with Katy, TX opening to assist in the opening of 3 other stores, and training of new human resources managers.
Chosen to serve as Human Resources District Auditor for 12 stores in Texas.
Reduced employee attrition through effective recruiting, interviewing, and selection procedures.
Consistently received strong positive employee opinion survey results. PROFESSIONAL EXPERIENCE
IKEA TRADING SERVICE, INC., HOUSTON, TX 01/2006 – Current Human Resources Manager – Purchasing Operations Area Americas
Responsible for all human resources activities in 3 offices located in USA and Brazil.
Coach Managers in employee relations topics (performance management, team development, legal topics). E L I Z A B E T H K E N D A L L - L E E E l i z a b e t h . K e n d a l l . L e e @ g m a i l . c o m P a g e 2 IKEA TRADING SERVICES INC. Cont’d.
Create new training based on business needs and implement global training modules.
Responsible to support managers in recruiting talented team members.
Handle payroll and all administration related to employment.
Participate in global projects to create one common IKEA way of working.
Develop and implement benefits and compensation in line with global guidelines.
Secure and verify human resources related compliance with internal regulations (global human resources guidelines and policies) and external regulations (i.e. employment law).
Responsible for recruitment, development, performance management, retention and succession plans. IKEA TEXAS, LP, HOUSTON, TX 07/1997 – 12/2005
Human Resources Manager
Implemented, reviewed, and updated plans to secure ongoing development of competence and succession.
Managed unemployment and worker’s compensation process, including representing at hearings.
Supported, coached, advised, and trained managers on human resources issues, regulations and responsibilities, including investigating and resolving allegations, charges and complaints; proper administration of corrective action process.
Partnered with managers to communicate policy and procedures and ensure they were properly used.
Conducted training (both locally developed and nationally developed).
Assisted in the recruitment process of all new employees.
Managed the administration of payroll and electronic scheduling of store. TARGET STORES (#907), HOUSTON, TX 04/1994 – 07/1997 Human Resources Manager
Managed unemployment and worker’s compensation process, including representing at hearings.
Supported, coached, advised, and trained managers on human resources issues, regulations and responsibilities.
Investigated and resolved employee issues, EEOC charges and DOL complaints.
Partnered with managers to communicate policy and procedures and ensured they were properly followed.
Implemented the performance evaluation process, and maintained the electronic scheduling process.
Handled all recruiting efforts, and ensured store employee population reflected diversity of local area.
Ensured all employees were oriented to guest service culture and were familiar with company policies and procedures.
Implemented new and revised training programs and ensured all new team members were trained timely.
Provided input to team leader development, and maintained a high level of employee morale.
Ensured adherence to compensation, benefits and payroll procedures. Conducted wage surveys as needed.
Administered all worker’s compensation claims and ensured OSHA guidelines were adhered to. OTHER RELEVANT EXPERIENCE
SNELLING PERSONNEL SERVICES, HOUSTON, TX Personnel Manager (Temp. Position) 01/1994 – 04/1994 HOLIDAY INN WORLDWIDE, EDISON, NJ, Human Resources Management Trainee – 07/1992 -11/1992, Human Resource Manager
- 11/1992 – 11/1993
PAR EXCELLENCE, HOUSTON, TX Coordinator – 90 - 91, General Manager 91 - 92 (Temp. Position) EDUCATION / CERTIFICATIONS
Bachelors of Science in Hotel and Restaurant Management (Cum Laude), University of Houston, TX Professional in Human Resources (PHR), Society for Human Resource Management (SHRM) - 1999 H.A.V.O., Roncalli School, The Netherlands, Europe - 1987 ORGANIZATION AFFILIATIONS
Houston Human Resources Management Association (HR Houston) Society for Human Resources (SHRM)
Philanthropic Education Organization (PEO)
National Charity League (NCL)
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