Senior Director Logistics Supply Chain Programs

Gerald A. Cross

Greater Chicago Area 847-***-****

www.linkedin.com/in/gcrosssupplychainlogisticspro ******.*****.***@*****.***

Senior Director Logistics & Supply Chain Programs

A leader who drives high performance and exceeds commitments through effective management.

Promotes customer satisfaction, retention and growth. Aligns business units. Assumes fiscal accountability.

Results-driven manager of continuously improving supply chain programs supported by operational excellence centers, web-based platforms, metrics, and key performance indicators, root cause analyses and corrective action plans.

Excellent communicator and innovator, adept at resolving complex situations by clarifying issues, advocating solutions and facilitating decisions. Versatile problem solver and team builder who is customer-focused.

Excels at operating and negotiating across business units, geographic and cultural boundaries.

Core competencies include:

Global Supply Chain Solution Design

Supply Chain Engineering

Sig Sigma Expertise

Business Development

KPI Management & Metric Analytics

Root Cause & Corrective Action

Professional Experience

DHL GLOBAL FORWARDING, Miami, FL 2001 to 2015

A $67 billion global logistics carrier and service provider

Regional Head, Lead Logistics Partner (LLP), US and Americas, Chicago 2013 to 2015

Reporting to Global Head of LLP and Regional Head of Value Added Services, managed 12 customers over 4 countries generating $14 million in revenue with 6 direct reports and 140 indirect reports.

*Grew revenue by 44% in year 1, by 3% in year 2 through auditing and correcting invoicing, upselling and improving gain-share opportunities. Over-achieved EBIT budget by 56% year 1 through negotiation, automation, off-shoring and supply chain engineering to increase productivity.

*During the first 6-months, organized LLP product by establishing priorities, measurements, building regional team, applying subject matter expertise, establishing best practices to restore sustainable results for customers.

*Restored customer confidence by implementing strategies, operating standards, metrics and processes that supported gain-sharing programs, cost reductions and continuous improvement for each supply chain program.

*Reduced direct operating expense by 7% in the first year by off-shoring selected operational activities to Mumbai.

*Achieved between 12 and 47% lead-time reduction, improved sales, cash flow and available stock across 70% of lanes analyzed through lead time reduction methods: analysis, process redesign and validation.

*Surpassed 5% targeted savings goal over $2.7M transport spend resulting in gain sharing $309k (Year 1) and again over $2.4M spend which resulted in gain sharing $301k (Year 2) for Tier 1 auto parts manufacturer.

Retained all current customers in a challenging and competitive market by reducing total operating cost and additional customization.

Senior Director Service Delivery, International Supply Chain (ISC), Chicago 2007 to 2013

Reporting to Americas Vice-President, managed team of 4 PMI certified project managers and 5 operational implementation specialists for new customer onboarding and existing customer projects over 5 countries.

* Utilized DePICT® project management system delivering high quality global projects on time and budget.

* Met with customers and stakeholders, aligned project scope, resources and presented status reports

* Closed gap between customer expectations and project start by developing post-award project initiation process, which reduced time to go-live and revenue capture by weeks.

* Redefined project charter compilation process by assigning critical components to logical and accountable parties, which improved definition and narrowed scope resulting better capture of customer, I.T. and EDI requirements.

* Transformed Service Delivery team into consultative group serving internal and external customers as subject matter experts on various supply chain aspects, such as:

* Integration, accelerating change and transition

* Supplier Management and Training

* Process improvements and Compliance

Additional Relevant Experience

DHL GLOBAL FORWARDING

Senior Regional Manager, Customer Program Management (CPM), Miami & Chicago 2005 to 2007

Reporting to Director, Operations & Quality, managed a diverse portfolio of customers with supply chain teams across 5 U.S. Control Towers (Atlanta, Chicago, Dallas, Miami and Nashville) with 9 direct reports.

Supply Chain Manager, Customer Program Management (CPM), Miami 2004 to 2005

Managed operational supply chain control towers in Miami and Atlanta. Led new customer implementation projects. Coordinated origin consolidation programs and purchase order management processes.

DHL GLOBAL FORWARDING (formerly DHL Danzas Air & Ocean), Miami, FL

Manager, Transportation, Warehouse and Distribution 2001 to 2004

Supervised 50 employees with 6 direct reports. Managed inbound/outbound domestic and international flows for Hewlett-Packard (HP, formerly Compaq). Managed dedicated warehouse space (+100k sq. ft.) and staff for HP raw materials, supplier owned inventory, finished goods and returns.

* Supervised warehouse activities in a SAP inventory and order environment integrated with proprietary warehouse management systems.

* Became one of the few outsourced warehouse operations to meet all of Compaq’s strict quality requirements for inventory accuracy and month-end procedures.

* Performed process audits under ISO 9000 quality standards and security audits against Transported Asset Protection Association (TAPA) guidelines.

Education

Masters of Science in Supply Chain Management (MS/SCM), ELMHURST COLLEGE, Elmhurst, Illinois

Bachelors of Arts (BA), International Business, NORTH CENTRAL COLLEGE, Naperville, Illinois

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