Customer Service Manager
Resume:
Edgar Dewayne Lundie
Lithonia, GA 30038
PH#770-***-****
**********@*****.***
OBJECTIVE
I am seeking a full-time supervisory position in transportation, production, or warehousing with progressive responsibilities utilizing my management, organizational and customer service oriented skills.
SUMMARY OF QUALIFICATIONS
3 years driving experience, Class A CDL license
10 years experience in warehouse shipping and receiving both domestic and international
Knowledgeable in all aspects of the distribution business cycle including Six Sigma, LTL, Returns, Receiving, Restock, Transfer, Will Call, RTV and delivery experience
35,000 hours in forklift driving and able to lift over 70lbs
Thorough working knowledge of SAP, UPS Worldship System, BPCS/AS400 system, MS Word, Excel, Lotus Notes, and Outlook
Strong interpersonal, communication and problem-solving skills with the ability to multi-task
CERTIFICATIONS AND TRAINING
ISO trained
DOT regulated
Forklift Certification, Gwinnett Tech
Manager Transition Training Certification, Gwinnett Tech
UPS Worldship System Training
PROFESSIONAL EXPERIENCE
October 2004 – September 2015 (COMPANY CLOSED)
Spectrum Metal, Inc., Atlanta, GA
Warehouse Supervisor
Supervised 28 employees in the production of quality automotive products through continual monitoring of the line operation
Managed over 8,000 SKU’s in a fast-paced environment, 75,000 sq ft warehouse
Assigned hourly employees to production line positions
Instructed and trained all production personnel in proper safety procedures and regulations
Conducted competitive bidding for freight requirements
Coordinated inbound and outbound shipments with suppliers
Ensured all materials were properly stored and protected
Supervised shipping and receiving activities
Managed both domestic and international shipping methods and deliveries to job-sites
Coordinated the processing of returned or damaged products
Quality Assurance Specialist (October 2004 – March 2008)
Made physical audits of work being performed and monitored against productivity and quality standards
Served as liaison between Operations and external auditors to address audit issues
Coordinated internal audits and reviewed data
Established and maintained communications with management to ensure understanding exists for acceptable quality performance of such things as purchased materials, vendor controls and shipments
December 1999 – September 2004
The Chamberlain Group, Atlanta, GA
Warehouse Manager
Supervised 10 employees in manufacturing product and will call as well as loading and shipping materials timely
Managed over 5,500 SKU’s in a fast-paced environment, 60,000 sq ft. warehouse
Confirmed and recorded shipment receipts
Managed the routing of Less-than Truck Load (LTL) shipments
Contacted main distribution center to restock warehouse inventory
Used BPCS/AS400 system to transfer inventory between regional warehouses
Coordinated internal inventory audits and reviewed data
Entered RGA numbers in inventory
Performed inventory management including cycle counting and aisle checks
Worked with management and Operations to correct audit deficiencies
Attended and participated in weekly productivity meeting with various level of mgmt
Trained employees on UPS Worldship System
Instructed employees on proper safety procedures and regulations
Assisted Distribution Manager with evaluating employee performance
September 1996 – December 1999
The Chamberlain Group, Atlanta, GA
Commercial Door Operator Modifier
Supervised 2 employees on daily activities (i.e. assigned duties, approved timesheet, etc.)
Verified required inbound and outbound paperwork with drivers
Reviewed orders daily for building requirements
Assembled commercial door operator based on customer specifications
February 1995 – September 1996
Pilgrim Mats Services, Atlanta, GA
Driver/Route Salesman
Reviewed customer orders daily for delivery
Delivered clean product to vendor and removed used product for cleaning
Collected money for C.O.D deliveries
Balanced cash receipts based on customer orders
Education Atlanta Metro College A/S Business Adm.--1991
Contact this candidate