Customer Service Microsoft Office

Kristin Geiger

Philadelphia, PA

********@*****.*** - (610) 751 - 3043

Highly motivated individual experienced in the food and beverage industry, social services, and customer service. Skilled in analyzing needs and using critical thinking, sound judgment, and successful leadership qualities.

WORK EXPERIENCE

Bartender

Bourbon Blue - Philadelphia, PA - February 2015 to Present Responsibilities

Successfully adapt to various personalities and provide excellent customer service to bar patrons. Ability to work under pressure in a fast-paced environment amid distractions and interruptions. Built a loyal clientele and maintained relationships formed. Simultaneously juggle dozens of responsibilities and think quickly on my feet. ABA Counseler

Melmark - Berwyn, PA - September 2014 to March 2015 Responsibilities

Effectively implement ABA therapy-based programs, behavioral and educational programs individualized to meet client’s needs and promote their unique potential. Provide direct therapeutic interventions to the clients, by teaching, modeling, and coaching of ABA techniques directed to increase language and communication skills, social skills, cooperation skills, and daily living skills. Encourage desired behavior and to discourage inappropriate behavior by using repetition and reinforcement. Communicate in a clear and professional manner to avoid confusion and solve problems. Accomplishments

• Help developmentally delayed and at-risk children and by providing multidisciplinary child assessments and interventions.

Skills Used

Pivotal Response Training

Discrete Trial Training

Natural Environment Teaching

Verbal Behavior

Antecedent manipulation

Clinical documentation mastery

Safety-care trained

First Aid and CPR certified

In my current role, I possess a teaching aptitude focusing primarily in ABA therapy. I seek to motivate the child through positive reinforcement of good behaviors and ignoring incorrect behaviors. By doing so, the inappropriate behaviors are minimized and eventually eliminated and the appropriate behaviors are increased. Mental Health Technician

Kidspeace - Orefield, PA - December 2013 to September 2014 Responsibilities

Oversee and provide instruction on clients daily routines such as cleaning, structured commitments, schoolwork, and therapy.

Properly complete daily documentation such as psycho-educational group notes, PEP sheets, scorecards, and client trackers.

Provide crisis and counseling interventions to client when needed. Monitor physical and behavioral aspects of clients on a daily basis. Conduct psycho-educational groups consisting of progress, safety, solution-focused, positive youth environment, and anger management.

Provide treatment that promotes dignity, empowerment, character, and transformation. Consistently evaluate interventions and initiatives using outcome measures and adjust the program depending on changes to the clients health, environment and circumstances.

Skills Used

Interpersonal, communication, and organizational skills. During my time at Kidspeace, I worked within a multidisciplinary team including psychiatrists, nurses and occupational therapists to meet the complex needs of clients. My ability to understand the clients’ needs and work with a broad range of professionals from many different sectors was key to my success in assisting the clients to maximize their personal recovery and capacity to manage their own lives. Bartender

Hilton Suites - Ocean City, MD - May 2011 to June 2013 Comprehensive knowledge of inventory on hand, drink mechanics and pricing. Able to quickly and personally assist patrons in a way that improved their experience and increased sales. Excellent communication skills and proven ability to excel independently and within a team. Established relationships with customers in order to achieve their return as well as increase sales. Bartender

Rascal's Food and Fun - Allentown, PA - May 2009 to May 2011 Responsible for cleaning and maintaining bar.

Developed exceptional social and interpersonal skills. Built and maintained a loyal clientele.

Lifeguard

Dorney Park - Allentown, PA - May 2008 to August 2008 Responsibilities

Exercised life-guarding techniques including CPR and First-Aid treatments. Gained sound judgement, leadership qualities, and critical-thinking skills. Kept designated areas safe at all times.

Customer Service Representative

Diversified Lighting Associates, Inc - Allentown, PA - May 2007 to August 2007 Responsible for order processing and data entry.

Provided timely customer service.

Developed superior oral and writing skills as well as organization. EDUCATION

BS in Psychology/Clinical-Counseling

Kutztown University - Kutztown, PA

2007 to 2011

SKILLS

Coaching, Interpersonal relations, Critical Thinking, Leadership, Counseling, Communication, Organization, Team-player, Microsoft Office Suite, Adobe Suite, Mixology ADDITIONAL INFORMATION

Skills

Firm grasp on Microsoft Office, Adobe, and Macromedia Suite. Highly experienced in interpersonal, quantitative and organizational skills. Profound knowledge of human mind and behavior.

Sound knowledge of crisis intervention techniques. Excellent communication and problem solving skills. CPR certified.

First aid certified.

Safety care trained.

ABA training

Contact this candidate