Tier3 Network Technician
Resume:
Raleigh, NC
*********@*****.***
Waleed Jaber
Wake Technical Community College Expected graduation May 2016
Associates of Applied Science degree in Networking
Associates of Applied Science degree in Information Systems Security
Technical Experience
Operating Systems: Server 2008/2012, Kali
Hardware: Cisco/HP switches, Cisco Routers, Ruckus and Engenius WAPs, Watchguard Firewalls, Exinda load balancers, APC Rack mounted battery backups, Nomadix Gateways, HP servers
Software: VSphere, MSSQL, Active Directory, Radius, Solarwinds Orion, Kiwi Syslog, Wire Shark, RPD, Citrix, GoTo Assist, Spiceworks
Network Protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, FTP, OSPF, RIP1&2, EIGRP, 802.11g/n/ac
Related Experience
Network Maintenance Technician (Tier 3 support)
October 2013 – Present Concord Hospitality Raleigh, NC
Network Hardware Support
Point of last escalation for all network tickets
~100 Firewalls, 100 Gateways, 100 Load balancers, 130 battery backup units, 750 switches, 5,000 access points
Contact point for staff as well as ISPs and any 3rd party vendor techs
On call for network outages
35% travel to locations across North America to install / troubleshoot networks
Design networks prior to installation
Network Monitoring
Sys admin / DBA admin for all network monitoring servers and VMs
Setup, organization and monitoring of Solarwinds Orion
Setup, organization and deployment of Radius across all network devices
Setup, organization and monitoring of Syslog across all network devices
Project manager over 3rd party programmers to design a reporting website that creates reports based off of Orion database, SOAP requests to 3rd party feeds, live SNMP queries of devices, imports of CSV files from 3rd party call center
Network Security
Design ACLs for both VPN and WAN traffic
Design permissions for Radius administration Groups
Escalation point for MITM and rogue AP attacks
Contractor for New Durham Courthouse Migration
January 2013 – March 2013 Robert Half Technology Raleigh, NC
Reimage and data migration from Windows XP to Windows 7
Wire switches in server rack for all rooms, drops, as well as all wireless access points
Rack servers
Deploy wireless access points
Test signal strength throughout Building
Deploy VOIP phones to offices and cubicles (~120 Phones)
Pack, transport and deploy computers while logging and tracking units (~90 computers)
Log all improper network and power drops
Test building wired and wireless connections
Sanitize database entries
Organize server rooms and storage closets
Network Administrator/Lead Technician
August 2012 – December 2012 Thorburn Associates Morrisville, NC
Troubleshoot server services failing
Sort company files on server share
Set up hardware on Domain
Create own ticketing and resolution system
Manage user accounts
Troubleshoot VPN connections
Troubleshoot SIP trunk problems
Troubleshoot network load utilization
CIA (Computer Repair Technician)
November 2010 – August 2012 Best Buy Geek Squad Cary, NC
Setup new computers that clients have purchased by installing all windows and driver updates, import data from old computer, configure outlook with their email provider settings, and creating a restore image of unit on DVD. (~2000 units)
Install factory image and update all software on units with failed hard drive (~1000 units)
Re image all units returned to store so that they could be resold (~ 800 units)
Discuss customer computer problems in nontechnical jargon
Record detailed tickets ensuring repairs are completed to satisfaction
Troubleshoot hardware and software problems
Document steps during repair process
Hardware upgrades
Recommending technology to suit customer needs
Support Technician
July 2008 – August 2010 Rohr Chemicals Goldsboro, NC
Provide IT support and training to billing department
Designed a security system for a work site by setting up wireless cameras, storage and backup
Designed hardware upgrade schedule
Recover lost passwords to computer systems / email accounts
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