Information Technology Microsoft Office

ELIJAH S. LASATER

813-***-****

******.*******@*****.***

https://www.linkedin.com/pub/elijah-lasater/63/900/68a

INFORMATION TECHNOLOGY SPECIALIST

Insightful, results-driven, Information Technology professional with 14 years experience working in a variety of technical positions; with experience in installing, maintaining, and troubleshooting computer hardware and software. Security+, Network+, and A+ certified. Excellent time management skills, attention to detail, and adaptable.

TECHNICAL PROFICIENCIES:

Software:

Wireshark, Microsoft Office Suite, Active Directory

Operating Systems:

Microsoft Windows Vista, 7, 8

Hardware:

Dell Desktops/Laptops, Gateway Desktops/Laptops, HP Desktops and Printers

Certifications:

Security+, Network +, A+

PROFESSIONAL EXPERIENCE:

BAE SYSTEMS 05/2011 - 02/2013

Desk Side Support Lead

Managed the Desk Side Support staff and assigned staff with work, based on priorities and customer input.

Responsible for the installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

Accomplishments

Supervised the merger of the Hardware and Desk Side Support departments into one work center.

Supervised the relocation of all of DIA’s equipment from CENTCOM Headquarters building 540, to the new building 570.

The project was completed two weeks ahead of schedule.

Supervised the clearing of more than 300 backlogged tickets, to a daily average of less than 50 tickets in the queue at the end of the day.

GENERAL DYNAMICS INFORMATION TECHNOLGY 12/2008 – 4/2011

IT Specialist

Accountable for installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Hardware included desktops, servers, and related peripherals such as printers, scanners, drives, monitors and video teleconferencing hardware.

Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

Accomplishments

Installed 100 + Dell and Gateway desktop computers, including installation of all necessary software and connecting computers to the domain.

Repaired 90 + Dell and Gateway computers. Replaced everything from power supplies, NIC’s, video cards, sound cards, memory sticks, motherboards, hard drives, and CD/DVD drives.

ELIJAH S. LASATER 813-***-**** ******.*******@*****.*** https://www.linkedin.com/pub/elijah-lasater/63/900/68a

UNITED STATES AIR FORCE 04/1998 – 01/2009

Network Administrator and IT Specialist

Maintained and administered computer networks and related computing environment including computer hardware, and system software.

Diagnosed hardware and software problems, and replaced defective components.

Responsible for the keying, installation, maintenance, and repair of Cryptographic equipment.

Accomplishments

Repaired 30 + Dell desktop computers; replaced power supplies, NIC’s, video cards, sound cards, motherboards, hard drives, CD drives, and floppy drives.

Set-up and maintained a small network with Data, Voice, and Video teleconference capabilities to support 40 users.

EDUCATION AND HONORS:

SAINT LEO UNIVERSITY (06/2015)

Bachelor of Science - Computer Science: Information Assurance

COMMUNITY COLLEGE OF THE AIR FORCE

Associates in Applied Science - Electronic Systems Technology

MEMBER OF SIGMA BETA DELTA

International Honor Society in Business, Management and Administration

Member of Saint Leo Cyber Defense Group

Team took first place in Saint Leo University’s first ever Capture The Flag (CTF) ethical hacking competition hosted by Kommand & Kontrol

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