Customer Service Forklift Operator

Kendric Battle

Independent Contract Line Haul Driver - Blue Sky Couriers

Memphis, TN

*************@*****.*** - 901-***-****

Seeking a position where my job experience will be further developed and utilized to contribute to the growth of the organization and improve customer satisfaction. Authorized to work in the US for any employer

WORK EXPERIENCE

Independent Contract Line Haul Driver

Blue Sky Couriers - Memphis, TN - November 2014 to Present Drive tractor trailer for dedicated runs

● Maintain tractor trailer with proper Pre and Post trip inspections

● Maintain daily logs

● Keep records of all repairs and maintenance

● Properly fuel tractor as necessary

● Keep records of all receipts of repairs and purchases pertaining to tractor

● Properly maintain work-flow via mobile application

● Unload and load freight using forklift and/or electric pallet jack at various docks

● Properly secure loads using safety straps and load seals Forklift Operator

Brother through ProLogistix - Memphis, TN - December 2011 to October 2014 Used RF scanner to help track orders, stage orders, and load orders

● Check piece count per order and pallet condition

● Transport orders to various dock staging lanes

● Movement of orders to wrapping machines to secure safety for transport

● Loading orders onto trailers for transport

Escalation Team Supervisor

Electrolux through Spherion Staffing - Augusta, GA - June 2009 to February 2010 Customer Service

Answered incoming calls through company based phone system

Assisted customers with appliance recall information

Scheduled service calls and orders for replacement parts for appliances

Contacted major appliance/electronic stores for needed appliance information

Responded to incoming/outgoing calls in a courteous and timely manner

● Data entry using Microsoft Excel and CRM PeopleSoft system

Customer information (model/serial numbers of appliances)

Repair schedule and replacement part information

Replacement appliance list

● Pulled/routed faxes from call phone que for customer file attachment in CRM PeopleSoft system

● Assisted with supervision of 8 employees

Administrative Assistant

Sears Commercial Sales through Spherion Staffing - Augusta, GA - October 2008 to May 2009 Data entry using Microsoft Excel

Customer/ client information

Employee badge swipe times for Human Resources

Customer rebate amounts

Associates call logs and times

● Routine checks of email systems and Sears database for orders placed

● Office equipment operated:

Copiers, printers, fax machines, scanner

Computer; Sears help based system - SCOPES and SCIM

Telephone; internal only

Forklift Operator

St. Clair Foods - Memphis, TN - November 2007 to March 2008 Forklift operating for product pallet storing, staging, and trailer loading

● Used work related number systems to locate orders assemble orders for transport

● Manually assembled orders on pallets for transport to various locations Merchandiser

Pepsi Americas - Monticello, AR - January 2006 to July 2006 Drove company vehicle to different store locations

● Restocked shelves, drink machines, freezer boxes and store displays with products

● Rearranged and stocked the stockroom area

● Provided professional and efficient customer service to all customers International Import Checker

FedEx Express - Memphis, TN - July 1996 to October 2005 Removed paperwork from freight for release process

● Staged freight using FedEx based number system

● Used FedEx based computer system and Microsoft applications to check status of freight, location of freight, and release times of freight

● Performed data entry at 17,000 + keystrokes per minute

● Generated labels for released and caged packages

● Assisted U.S. Customs in gaining information on contents of packages

● 10-key (average of 200 airway bills per night)

● Worked with FedEx Trade Networks to find information and to begin release process of overage packages

● Trained other employees to perform tasks in specified area

● Lead person in charge of Single Piece Overage area consisting of 4 employees EDUCATION

Roadmaster Drivers School - West Memphis, AR

August 2014 to September 2014

Multimedia

ITT Technical Institute - Memphis, TN

2003 to 2004

CERTIFICATIONS

CDL Class A

January 2021

ADDITIONAL INFORMATION

SKILLS

Class A CDL

Forklift certified

50 wpm

10 key proficient

Microsoft Excel and Word proficient

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