Transportation / Operations Manager
Resume:
Robert Jason Liebenow
Prince George VA 23875
*****.********@********.***
OBJECTIVE
Seeking to secure a Management position with a leading retailer or consumer product company where my extensive customer service skill and my logistics knowledge can be fully utilized.
SUMMARY OF QUALIFICATIONS
Over 17+ years of experience transporting product and hazardous materials for various industries.
Maintain air brake certification and CDL with class A and B endorsement.
Experienced driving a broad range of commercial trucks that include 24" stake, flatbed, and box trucks, 5 speed, 18-wheeler, and vehicles with air brakes and repetitive dual hand controls.
Possess a strong work ethic and excellent driving record, stable work history and credible references.
Extensive Knowledge of Department of transportation/Federal Motor Carrier Safety Association, rules and safety regulations.
Recognized for ability to plan, organize, coordinate priorities and recommend course of action in an expedient manner.
Technically inclined with a proven ability to troubleshoot and repair minor vehicle operation problems.
Personable and professional with unmatched customer service values and problem solving skills.
Able to control and manage a team.
Thorough understanding of the commonly faced problems in routine transport activities and their efficient solutions
Accustomed to working under harsh weather conditions; easily lift and carry more than 100 pounds.
Proficient in using Microsoft Office Suite to include Excel, Word and Outlook; proficient with Internet Explorer
General knowledge of a variety of automobiles, associated parts and maintenance/repair process
Great dexterity in using the internet platform both as an information search tool and a means of business networking
Expertise in both communication and comprehension skills
Able to manage time and human resources efficiently
Exposure to the fast paced and consistently demanding nature of the transportation work profile
Knowledge of heavy duty vehicles and equipment and hydraulic equipment, associated parts and maintenance/repair process
PROFESSIONAL EXPERIENCE
Syncreon Technology Sandston VA March 2015-Present
Operations Manager
Excellent communication and relationship building skills
Ability to work under pressure and work with changing priorities & deadlines, “can do” mentality
Process thinking and ability to translate improvements into action
PC literate – able to use Microsoft Office, Excel, Word, CATS, PowerPoint, Outlook
Possess a high level of numeracy and literacy skills with ability to track budgets
Quality systems knowledge and quality driven
Responsible for ensuring all KPI’s & SLA’s and internal checklists are met or exceeded with particular emphasis on productivity, quality, Client Metrics, Direct Labor Cost & Ceridian metrics
Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model
Interviewing, coaching, training, monitoring and appraisal of direct reports (including disciplinary procedures, sickness management, vacation management, business continuity and succession planning – (all in accordance with company policy and procedures)
Directly responsible for daily P&L (incl. explanation for the results)
Actively participate or generate in Continuous Improvement Projects (CIP) throughout the operation and lead BPI projects where applicable (green belt)
Responsible for ensuring all internal checklists are met or exceeded
Plan and co-ordinate all activities for NPI’s and special events in conjunction with the other managers
Proving quotes, workbooks and reports for reworks and other activities
Responsible for cost control within the department with particular emphasis on budget
Responsible for capturing non system driven costs / revenue opportunities and correctly reporting and documenting
Responsible for 200,000 square foot building with over 70 million dollars in inventory.
Estenson Logistics, Fredericksburg, VA August 2013- March 2015
Site Manager
Site Operations Manager for multiple sites
Responsible for organizational duties which include file and office material cleanup
Lead, mentor and train new site managers
Responsible for training of all employees on site
Extensive knowledge of equipment maintenance
Responsible for focusing on company safety policies and enforce all rules and regulations.
Responsible for safety training which includes bulletins, monthly meeting and safety checklist.
Ensure that all loads are delivered on time.
Comply with DOT and state regulations such as Hours of Service regulations.
Resolve all customer complaints, questions and problems.
Train and educate all drivers to ensure that there DOT Paper-logs and/or E-Logs are audited and correct.
Responsible for the PM/BIT inspection of all tractors and trailers
Responsible for recording collisions, injuries, and equipment damages on the safety register.
Complete daily audit of all fuel purchases.
Responsible for interviewing, hiring and training of all team members.
Provide guidance, training and development for all staff members.
Complete all management duties including processing terminations once regional and HR approval has been met; process annual reviews and compensation increase; approve PTO and all other absences, which include sick leave, FMLA and vacations.
Complete all billing and daily payroll.
Responsible for reviewing, auditing and approving customer invoice on a weekly basis.
Responsible for approving all expense reports and submitting all approved weekly payroll.
Responsible for maintaining a professional and positive work environment.
ACT Transport, Lorton, VA Oct 2012 – Aug 2013
Operations Manager
Management of all routes scheduling to assure timely delivery of goods.
Oversaw the operations of the Plant to include distribution of daily workloads to the drivers
Consulted with the higher management about the performance records of the transportation department
Assessed work performance of individual subordinates and providing feedback as well as consultation for enhancing work quality
Managed fleet services and drivers, assisted in maintaining a transportation and distribution system.
Oversaw all administrative functions and ensured its success in operation systems.
Monitored facility and ensured work according to all Federal, State and local regulations.
Interfaced between customers and drivers and ensured compliance to all working parameters
Directed and manage d the allocation and rotation of appropriate work assignments
Oversee smooth working of computerized transport management systems
Management of a fleet of vehicles, service mileage and maintenance records.
Scheduled and hours of service to stay current with all applicable DOT and OSHA regulations
Planned, organized and managed the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Directed investigations to verify and resolve customer complaints
Served as contact persons for all workers within assigned territories
Implemented schedule and policy changes
Collaborated with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
Directed activities related to dispatching, routing, and tracking transportation vehicles
Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations
Promoted safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Monitored hours to ensure that expenses are consistent with approved budgets
Conducted employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement and computer use.
Familiar with DOT regulations; implement compliance with DOT regulations
Experience with Risk Management
Maintained industry-standard files for fleet vehicles
Oversaw the offloading and loading of morning freight
Directed and supervise actions of a team of warehouse and transportation workers
Directed and counsel to include employment/appraisal/discharge;
Determined work and time off schedules; enforce company policies in regards to overtime usage and leave policies
Conducted audits and assessments of warehouse and transportation team on a regular and frequent basis, including regular ride alongs and site/location visits
Customer service and account management.
HTS/Crothall Healthcare, Manassas, VA July 2009 – Oct 2012
Truck Driver/Route Delivery
Duties include operate tractor trailer to deliver clean and soiled linens.
Lifting and carrying heavy linen bundles
Operating mechanical and motorized equipment, such as scales and linen delivery vehicles.
Unloading and storing of all clean linen.
Maintaining extensive inventory control for all hospitals on my route.
Delivering clean linen throughout the hospital and removing linen from linen chutes.
Coordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions on the road.
Maintain safe vehicle and conditions in compliance with company and highway regulations.
Assist with load and unloading of product at warehouse using a Pallet Jack and forklift.
Route managed Route Distribution to 40+ Kaiser Permanente facilities for 2 years. Delivering linens and supplies as needed. Dealing with customer’s relations, issues, and orders.
Submitted orders for all Kaiser Facilities all with Superior customer service.
Summit Recycling llc, Fredericksburg, VA Oct 2005 - Jan 2009
Truck Driver
Operate an 18-wheeler to transport scrap metal and building materials, averaging 3 stops daily and 5 monthly long hauls.
Provide prompt and courteous service to our residential and commercial accounts.
Verify the unloading of shipments to avoid employee theft and fraudulent claims of missing product.
Electronically reconciling records for the fleet delivery schedule
Reviewed Mechanics work orders for completeness, timeliness and accuracy.
Electronically reconciling time entry, vacation schedules, etc. for Mechanics and Drivers.
Review invoices with customers and obtain shipper and receiver authorizations /signatures.
Maintain trip logs reflecting customer locations and distance traveled and fuel costs.
Resolved discrepancies with various within and outside the company.
Coordinate fleet inspections and repairs and troubleshoot vehicle malfunctions on the road.
Maintain safe fleet and conditions in compliance with company and highway regulations.
Ordering stock and specialty parts for the fleet and searching the internet and local shops for hard to find parts.
Assist with loading and unloading of product at warehouse using a pallet jack and forklift.
Coca Cola Ent Alexandria, VA Oct 1999 – Oct 2005
Truck Driver/Route Delivery
Managed a sales route with 80 regular stops that included convenience
stores and gas stations, independent supermarkets, and drug stores
spanning urban and rural communities.
Ensured optimal visibility of products with the set up of promotional displays, banners and pricing signs.
Moved product into stores using roll-on racks and hand carts during peak shopping hours and weekends.
Stocked product on shelves and in coolers and vending machines.
Worked for 3 + years in the Full service dept writing orders for vending machines staying on top of all service calls while ensuring the highest customer service.
Promoted to swing driver and worked as swing driver for over a year servicing all of the full service accounts.
Generated invoices, collected payment from store managers on a daily basis.
Built positive customer relationships with primary contacts at each store and resolved service issues.
Promoted to Bulk Driver position. Worked on many various levels with many store managers developing great customer relations and dependability to acquire many new accounts outside The Coca Cola Warehouse.
Worked in bulk department helped out on many management levels in the Field Distribution Manager Dept., including writing orders for accounts in need of emergency orders around holidays and other various sales.
Serving as a stand in manager in the overnight hours for training purposes and other issues with truck or equipment, or other account issues.
Duron Paints and Wall coverings Alexandria, VA June 1997-Oct1999
Customer Service Representative
Worked in customer service relations
Mixed paint and Delivery of paint as needed, worked as cashier and with cashier
accountabilities and settlement.
Built many positive customer Relationships both residential and Commercial
Off load of weekly paint order from Tractor Trailer using pallet Jack.
EDUCATION
Thomas A. Edison High School
Diploma Acquired 1997
CERTIFICATIONS
CDL with Class A and B endorsement
Forklift Certification
Air Brake Certification
Valid Medical Card
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