Customer Service Data Entry
Resume:
Courtnae’ Smith
Houston, TX 77063
*************@*****.***
SUMMARY
I have experience working in call center environments, as well as in a healthcare arena. I possesses high customer service standards, and interacts with customers patiently and effectively. My troubleshooting skills make me an asset in a position where I am responsible for dealing with customer inquiries. I also do display excellent time management skills and the ability to multi-task. I am a professional and mature candidate, dedicated to completing the tasks set forth.
WORK EXPERIENCE
02/2015 - Current Depelchin’s Children Center, Houston, TX
Client Care Specialist
Answer high volume of inbound calls & Places outgoing calls
Schedule first appointments for mental health services for children.
Strives to make patient registration process as pleasant as possible
Excellent data entry
Organized, prioritized, and coordinated tasks using multi-line phone system in an efficient and timely manner.
11/2014 - 02/2015 The Goode Company, Stafford, TX
Customer Service/ Data Entry
Answer high volume of inbound calls & Places outgoing calls
Advanced order taking and processing
Provided excellent customer service regarding order status
Create spreadsheets for bulk orders over 100 recipients
06/2014 – 10/2014 United Health Group, Sugar Land, TX
Customer Service/ Data Entry
Provide holistic and comprehensive case management services to all clients including;
Intake and benefit assessment, goal setting, long-term case plan development, and progress monitoring.
Input accurate and complete data for all contacts
Resolve Customer Service inquiries including claims and billing issues.
08/2013 – 06/2014 General Dynamics Information Technology, Houston, TX
Customer Service Representative
Answered high volumes of inbound phone calls
Provided accurate and appropriate information in response to customer inquiries
Demonstrated mastery of customer service call script within specified time frames
Maintained up-to-date records of calls and callers at all times
Signed consumers up with health and dental coverage during open enrollment
09/2012 – 07/2013 Family Dollar, Humble, TX
Assistant Manager
Stocked and restocked inventory when shipments were received
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
Opened and closed the store, which included counting cash drawers and making bank deposits
06/2010 – 08/2011 Comcast, Houston, TX
Cae Video Technician
Resolved customer complaints and concerns with strong verbal and negotiation skills
Addressed customer service inquiries in a timely and accurate fashion
Demonstrated mastery of customer service call script within specified time frames
Provided Technical Support for cable consumers
SPECIAL SKILLS/ABILITIES
Ability to learn and navigate new software
Strong work ethic and self-starter
Excellent interpersonal, written, and oral communication skills
Data entry
MS Word, Excel, & Outlook
Time management
Ability to muti-task
EDUCATION
05/2007 New Beginnings Christian Academy, Houston, TX
High School Diploma
08/2011 - 08/2012 Lonestar Community College, Humble, TX
Associates Degree, Paralegal Studies
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