Customer Service Engineer
Resume:
Mathews Joseph Kanivelil
acr8rt@r.postjobfree.com
** ********* **, *******, **, M1H 3G6
PROFILE
I am a hardworking, motivated and focused individual with Masters in Manufacturing Engineering with over three years of experience in mechanical and manufacturing industry. I have always tried to be highly innovative and productive in whatever I do and I believe in achieving leadership through these qualities. I have high respect for individuals from different backgrounds and can work very well with them in a team.
HIGHLIGHTS OF EXPERIENCE
Over 3 years of experience in Manufacturing & Mechanical industry with expertise in the following areas:
Design, production & maintenance of machineries for various construction projects in manufacturing Industries, shipyard, etc.
Well versed with AutoCAD software for the design of various products for manufacturing Industries.
Operation and production of machine tools using lathe, milling and drilling machines.
HVAC and Refrigeration system installation in marine vessels.
Experience in the installation of piping of HVAC systems in Ships.
Clear understanding of high precision manufacturing using precision technologies such as CAD/CAM.
Experienced in using Microsoft Office Suite (Word, PowerPoint, excel, Outlook, OneNote).
Experience in working in fast paced production environment with extreme personal and product safety.
Possess excellent communication, analytical and decision making skills.
Hardworking and can work very well in a team in a rotating shift environment.
WORK EXPERIENCE
CUSTOMER SERVICE ADVISOR (June 2015 – till date)
Teleperformance Canada, Toronto, Ontario
Responsible for all customer inquiries and questions.
Provide excellent customer service at all times.
Follow up to customer inquiries by taking specific action in a timely manner.
Troubleshoot equipment and system problems.
Help customers resolve issues on first call and enters data from customers into various software programs.
Appropriately communicate with upset customers to resolve their inquiries.
Promote and offer products and services by consulting, gathering information, and evaluating customer needs.
PROPERTY ADMINISTRATOR (March 2015 – June 2015)
Chirayil Properties Ltd., Whitby, Ontario
Assisting and providing administrative support to the Property Manager.
Preparing correspondence as necessary and recording meeting minutes as required.
Working with building technician staff and vendors to compile a list of maintenance items.
Providing additional assistance in resolving day-to-day issues as required.
Providing clerical support for month-end processing by copying, organizing and binding reports.
JR. PIPING ENGINEER (May 2013 - Dec 2014)
Ali & Sons Marine Engineering Factory (SHIPYARD), L.L.C, Abu Dhabi, U.A.E.
Analysis of site conditions for the installation of various structural and piping systems.
Worked as a part of the preventive maintenance team.
Assessing various areas of production methods to enhance product quality.
Effective use of lean manufacturing techniques like reduction of waste, improving quality and efficiency of production.
Project Co-ordination & reporting project progress to project manager and circulating the work status to the team members.
Ensuring that the work is progressing at the planned rate.
Supervised workers to perform the operational tasks.
Understanding additional material and manpower requirements and requisition according to the demand in the project.
Monitoring onboard installation of various systems and to ensure the operational performances met the standards.
Preparing daily and weekly reports on work progress.
Conducting quality tests and delivering products for client inspection.
PRODUCTION ENGINEER (April 2011 - January 2013)
Mathew Associates Hook-up & Weld Services, Mumbai, India.
Assisted in the design of offshore equipment used in the oil gas exploration.
Analyzed isometric drawings from engineering and issuing for production.
Issued Material Request Quotation as per the drawings and work scope.
Inspected production process at various stages to minimize errors.
Conducted various non-destructive testing methods to ensure maximum quality.
Did various erection of pipe spools on racks for different clients.
Reported work progress at project meetings.
Presented work status to client and ensuring the timely completion of work.
MECHANICAL ENGINEER TRAINEE (July 2008- Dec 2008)
Hindustan Newsprint Limited, Kerala, India.
Worked with the preventive maintenance team of the plant and was responsible for executing the following tasks:
Directs the maintenance work force and provides on-site expertise.
Reviews work planning and scheduling with the manager.
Ensures that work is accomplished in an efficient manner.
Works with the plant supervisor to ensure maintenance is being performed by operators.
EDUCATION
Masters in Manufacturing Engineering (Jan 2009 – Dec 2010)
Liverpool John Moore’s University, U.K – 2:1 degree.
Project:
Study of the indentation creep behavior of EVA (Ethylene Vinyl Acetate) foams used in various applications. Conducted indentation creep test on various EVA foams used in running shoes to find the best creep resistant material.
Bachelors of Technology in Mechanical Engineering (Aug 2004 – June 2008)
Mahatma Gandhi University, Kerala, India
Projects:
Design of a gantry crane for lifting of buoys at Cochin Port Trust Ltd, Kerala, India.
Feasibility study of hybrid electric two wheelers for Indian Market.
Diploma in Mechanical AutoCAD
CADD Centre Training services, Kerala, India
Gained experience in using the AutoCAD software (2D & 3D) effectively.
Successfully completed project work on Mechanical Feed Check Valve using AutoCAD 3D with the aid of various 3D modeling techniques and tools.
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