Kris Raymond

**** ******** ** ****** ******, Maryland 20903

C 240-***-**** E-mail: acr8q7@r.postjobfree.com

Objective

Hard working, professional individual trying to obtain a secure position within an information technology based company where I can gain valuable experience and be a contributing member of a technical team.

TECHNICAL SKILLS

Operating Systems: Windows Server 2003/XP/Vista installation, Windows Server 2008/XP/Vista installation, configuration, optimization, upgrades, recovery

Hardware: PCs, servers, workstations, motherboards, SCSI/SATA/PATA/external hard disk drives, USB ports/devices, controller cards, CPUs, RAID, video & sound cards, monitors, printers, CD/DVD drives, memory chips, flash drives

File Systems: NTFS, FAT32, FAT16

Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), OpenOffice, Internet Explorer, Mozilla Firefox, antivirus applications

Networking: LAN/WAN, TCP/IP, DHCP, DNS, SMTP, FTP, POP3, HTTP(S), Telnet, VPN, Ethernet, NICs, routers, gateways, wireless networks

Information Assurance: Systems security, network infrastructure security, authentication, encryption

Troubleshooting and Preventative Maintenance: Networks, operating systems, servers, workstations, printers, and desktop application.

EDUCATION

TESST College of Technology August 2014 – May 2015

Computer Support Technician Certificate

Spring Brook High 2014

General Studies

EXPERIENCE

RiderWood Restaurant February 2013 – Present

Waiter Maryland

Trained new employees

Take customer orders and place them in the system

Clear and Set tables

Stock and keep work area clean and orderly

PAE June 2015 – Present

Internship/Volunteer work

Help desk

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Maintain daily performance of computer systems. And setting up computers running Windows.

Installing and customizing PC-based software packages on user’s computers, such as Microsoft Office, Visual Studio, and Adobe Creative Suite.

Supporting Windows operating environment by configuring initial Windows installs.

Developing and maintaining systems for installing PCs, printers, and other PC related equipment.

References upon request

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