Help Desk Systems Administrator
Resume:
Richard O’Connell
**** ***** ******* *** *** ***
Boca Raton, FL 33431
****************@*******.***
Client First Settlement Funding
Boca Raton, FL
IT Help Desk Administrator (Contract)
Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues for 150 users.
Created and implemented Airwatch mobile device management system for company cell phones and iPads.
Created Active Directory accounts and Exchange 2010 mail accounts as well as other mail objects.
Created and maintained Acronis workstation images and updates on a regular basis.
Infinity Sales Group
Boca Raton, FL
4/2015-7/2015
Help Desk Administrator (Contract)
Designed and implemented Office 365 migration for 200 users via Group Policy.
Supported users with Vmware view and Vcenter on the backend for VDI infrastructure.
Created and maintained technical documentation and “How To” guides using Sharepoint 2013.
Southern Auto Finance Company
Fort Lauderdale, FL
1/2014-3/2015
Help Desk Technician
Managed 150 end users with asset inventory and help desk tickets through Service Desk software.
Created windows and exchange accounts for new hires.
Maintained and migrated VMware servers from Windows based psychical servers.
Created Group Policy Objects and Windows logon scripts.
Created and managed Symantec Backup Exec jobs on Windows servers.
U.S. Installations Group (Home Depot)
Boca Raton, FL
5/2013-10/2013
Tier 2 Help Desk Specialist (Contract)
Supported over 250 end users on site and remote locations across the country to fix email, printer and web connectivity issues via Dameware.
Used Ghost and Acronis imaging software to deploy Dell Latitude and Optiplex machines on Windows 7.
Created domain user accounts and group policy objects within Active Directory.
Administered Rackspace Exchange and POP3 email accounts for clients.
Aplifi, Inc.
Pompano Beach, FL
5/2011-5/2013
Support Services Specialist
Supported clients such as Mass Mutual and Morgan Stanley using financial software for the insurance and annuity industries on a 24/7 basis by troubleshooting both SQL and IIS issues on the backend servers.
Developed SQL stored procedures that allowed support specialists to fix annuity orders within client production databases, reducing process time from one hour to two minutes.
Performed SQL queries such as select statements, joins and unions to check annuity and life insurance order statuses for clients reporting issues.
Citrix Systems
Fort Lauderdale, FL
1/2011 – 4/2011
Technical Support Engineer (Contract)
Supported network administrators who experienced problems with Presentation and XenApp.
Troubleshot licensing, terminal server and published application problems on Citrix servers.
Used Wireshark to help identify network client and server latency issues associated with XenApp systems.
Campus Management
Boca Raton, FL
7/2010 – 12/2010
Systems Administrator (Contract)
Performed systems administration for student information systems such as CampusVue at colleges and
universities throughout the United States.
Upgraded Campusvue student software via SQL scripts and IIS website creation.
Troubleshot Citrix login and printer issues for hosted clients.
Crossmatch Technologies
Palm Beach Gardens, FL
1/2008 – 6/2010
Technical Support Engineer
Installed and configured fingerprint systems both remotely and on site for human resources, government
and law enforcement agencies.
Troubleshot client workstations that encountered network problems submitting fingerprint records to the
federal and state agencies via smtp and ftp protocols.
Ran SQL queries to check for the integrity of fingerprint and personal information that would be submitted
to state and federal agencies for criminal history and background checks.
Florida Power and Light
Juno Beach, FL
8/2007 – 12/2007
Systems Administrator (Contract)
Used Remedy ticket system to provide application and desktop support.
Supported energy marketing traders in regard to internal trading applications and network related issues.
Utilized IBM Tivoli to push software applications and critical security patch installs.
Virtual Bank
Palm Beach Gardens, FL
6/2007 – 7/2007
User Support Specialist (Contract)
Consolidated Active Directory group policies for all bank employees per request of the CIO.
Performed hardware and software audit for all computers within the company using Track-It!
Catalfumo Construction
Palm Beach Gardens, FL
1/2007 – 5/2007
Systems Administrator (Contract)
Created wireless networks/webcams at remote construction sites.
Created custom Ghost images for new hires.
Created windows and exchange accounts for new hires.
Education
Emerson College, Boston, MA (1997)
B.S., Business and Organizational Communication, Magna Cum Laude GPA 3.73
Thayer Academy, Varsity Wrestling Captain, Braintree, MA (1990)
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