Customer Service Data Entry

Wendi Lanford

Professional Overview

Committed and motivated Administrative Professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, dedicated to long term employment and great initiative. Summary of Skills

Problem resolution

Self-starter

Deadline-oriented

Client Relations

Research

Time Management

Data Entry

Customer Service

Account Management

Critical Thinking

Organizational Skills

Reading Comprehension

Active Learning

Computer Proficiency

Work Experience

Claims Specialist/Technical Coordinator/Claims Administrator May 1995 to June 2015

Key Benefit Administrators, Inc - Indianapolis

Verified and logged in deadlines for responding to daily inquiries. Handled and processed confidential patient information 20 years of office experience.

Ensured that team member responsibilities were defined and understood. Represented the company at industry conferences.

Ensured exceptional client service and quality product offerings. Handled telephone inquiries.

Received and maintained both certification for Flexible Compensation Specialist (FCS) and Certified in Flexible Compensation (CFC)

Education

1993

Decatur Central High School - Indianapolis, IN

General Studies

IUPIU - Indianapolis, IN, United States

Completed 3 semesters of full-time college courses in general studies. 7604 Cloudy Court, Camby IN 46113

Cell: 317-***-**** - *************@*****.***

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