Automotive Technician

Willy Reyna

*** **** ****** ****** 847-***-****

Des Plaines, Illinois 60018 ********@*****.***

qua l i f i c a t i ons ASE and Nissan Certified Master Technician Well qualified ASE and Nissan Certified Master Technician with 27 years of experience with fast-paced, high-volume dealerships. Extensive Nissan diagnostic, electrical and drivability experience. Motivated, hard working, reliable, and productive; proven ability to deliver high quality work and excellent customer satisfaction. Areas of strength include:

• DRIVABILITY/ ENGINE PERFORMANCE • HEATING /AIR CONDITIONING

• ENGINE REBUILD AND REPAIR • BRAKE SYSTEMS

• ELECTRICAL/ELECTRONIC SYSTEMS • STEERING & SUSPENSION

• AUTOMOTIVE TRANSMISSION/TRANS AXLE

expe r i ence Produced an average 50 flat rate hours weekly performing Nissan automotive diagnostic analysis, repair and maintenance work.

Maintained an excellent customer satisfaction rate. Professional interface and communication with customers, service writers and co-workers; known for integrity and honesty, and ease with all customer dealings. Up sell 20+ hours of work each week; accurately assess problems and needs and provide adequate information and advice for customer decision-making. Trained and certified in all Nissan specific courses; maintained up-to-date, working knowledge of all new scan tools (CONSULT) and Nissan computer systems (ASSIST).

Assist service manager and writers by locating required bulletins and warranty information and responding to customers telephone inquiries on technical problems. wo r k h i s t o r y

November 2014 - Present Woodfield Nissan

Hoffman Estates, IL 847-***-****

2012- 2014 Star Nissan

Niles, IL 847-***-****

1998 - 2012 North Shore Nissan

Highland Park, IL 847-***-****

1994 -1998 Al Piemonte Nissan

North Lake, IL 708-***-****

1988 -1994 King Nissan

Niles, IL 847-***-****

educ a t i on

1986 -1988 Southern Illinois University, Associate in Applied Science Degree 1985 -1986 Oakton Community College, General Studies Professional and personal references provided upon request.

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