Proven experience in design, build, delivery of SAP projects (implem

Inamull Hussain

Address:

#**, *** *** ** *****, 1st ‘A’ Cross

Bhoopasandra, Sanjaynagar Post

Bangalore - 560 094

Mobile: +91-990*******

Email: *******@*****.***

Summary

I have around 14 plus years of total experience in IT industry, of which around 7+ years in SAP Basis consultant, around 2 years of SAP Testing consultant, 5+ years in Windows NT/2k/Oracle admin. I have worked in multiple platforms in production environment. I acquired the expertise in SAP-Basis, Solution Manager, Oracle and Windows NT/2k/Unix. I have experience of one full life cycle implementation and support of SAP R/3 and ECC, which includes different applications like BI, Finance, HR, Sales, Production Planning and Control, Maintenance, Material Management, and Quality Management.

Professional Experience

Proven experience in design, build, delivery of SAP projects (implementation and roll outs)

Proven experience in Application support management projects

Proven testing experience in SAP Solution Manager various functionalities for Change Request Management, IT request Management, Service Request Management and Enhancements in Functionalities.

Proven experience in different phases of testing as per the FDA Compliance process and ensuring the Quality deliverables as per the business requirements.

Experience in SAP TAO configuration in SAP Solution Manager

Experience of working in teams across multiple locations

Extensive knowledge of relevant processes and IT solutions in area of responsibility

Actively contributing to the solution designing, costs and time estimates for the solution build/support & delivery

Appreciation of IT systems landscapes and impact of architecture decisions on quality and delivery

Skills

Operating Systems: Windows 9X/NT/200X/XP, Unix, Linux, Novell NetWare

Technologies: SAP R/3 Basis, Netweaver, TCP/IP, WINS/Proxy, NAT, ICS, DNS, RAS, VPN, Network/System/Application security, Fault Tolerance, Network Monitoring/Tuning, Load balancing, LAN, WAN.

SAP Components: Solution Manager, BI/BW, SCM, CRM, XI/PI and Enterprise Portal

Languages: C, C++, COBOL

Database: Oracle

Key Skills

Project management experience and delivery processes in a multi-IT vendor environment

Technical knowledge of related applications like PI, various ABAP & JAVA stack applications, BASIS and Solution Manager Etc.

Testing Experience as a lead in SAP Solution Manager Functionalities as per the FDA Compliance process.

Deep understanding of application development methodology, techniques and standards

Good influencing styles and networking ability

Team commitment

Ability to work effectively in complex matrix organisations involving outsourced operations

Strong business analysis skills and good business awareness to drive business process improvement

Ability to understand and apply new technologies/applications to deliver effective IT solutions

Delivery focus with quality and SLA.

Certifications

Certified Technology Consultant SAP Netweaver’04 – SAP Web AS for Oracle

Successfully completed the SAP NetWeaver Technology Consultant academy from SIEMENS Information System Ltd. (Authorised Education Partner for SAP).

Module Details:

TADM10 SAP NetWeaver - SAP Web AS Implementation & Operation I

TADM12 SAP NetWeaver - SAP Web AS Implementation & Operation II

TADM51 SAP Web AS DB Operation (ORACLE)

ITSM (Information Technology Service Management) – Associate (Completed in HCL)

MCSE (Microsoft Certified System Engineer)

CCNA (Cisco Certified Network Associate)

Diploma in Computer Hardware and Networking

Higher Diploma in Software Engineering

Achievements

Star Performer award in HCL Technologies Ltd.

Bravo Award in Tech Mahindra

Education

Bachelor of Science in Electronics from Bangalore University in the year 1997

EXPERIENCE

Tech Mahindra Ltd.

Nov 2013 - Till date

Role

Project Lead

Client

Philips – India, Bangalore

Role: Test Lead

Brief description of the project: Philips has Integrity Development Chain (IDC) team within the O2C Delivery Center IT, which supports the establishment of the end to end processes for the new PIL systems. IDC implement, support and deploy the Integrity of the Development Chain to maximize the agility, performance and compliance by improving the support of value streams for its customers and the Company.

Responsibilities:

Prepare test Plans, estimations, resource management, and also arrange KT Sessions for the team to comply and deliver as per the expected business requirements

Performed SIT (System Integration Testing) for the SolMan functionalities (ChaRM, ITRM, SRM) as per the FDA compliance process

Testing for optimizing the delivery process for SAP based solutions.

Build and maintain the Operational Qualification test scripts as per the FDA compliance process

Quality review of the Test scripts prepared by the team and validate the results prior to go-live

Supporting IT Governance and Regulatory Compliance

Performed validation for Philips FDA Approval process during the Technical go-live of ATOS SolMan SAP systems in a short span of time, which proved the customer satisfaction across the vertical and business teams.

Performed the assignments as per the FDA compliance process and contributed in enhancements to achieve Quality deliverables and Ensured there are no escalations and 100% compliance with SLA targets for go-live

Performed actively towards solving the process issues across vertical teams (associates) in order to meet the requirements as per the customer expectations.

Set-up SAP TAO (Testing Acceleration and Optimization) configuration in SAP Solution Manager for Philips end-to-end business process script automation

HCL Technologies Ltd. (HCL Axon)

Feb 2012 - Sept 2013

Role

Lead Consultant (Team lead)

Client

Lloyds Banking Group plc – London, UK

Role: Offshore Basis Lead

Brief description of the project: HCL-Axon is responsible for installing new SAP systems and configuring the new project landscapes as per the customer/project requirements. Support ECC, Solution Manager 7.0, SRM, CRM, SEM, BI, XI, PI, EP and Data Services (YourPay, Procurement and Finance landscapes).

Responsibilities:

Managing and leading 15 people team from offshore across support and implementation

projects within the client as per the business requirement; and ensuring quality service is

delivered to the client from offshore.

Managing all the Changes across the landscapes as per the defined business process.

Managing the team as Incident Manager for all the support projects within LBG and ensuring the service is delivered within the SLA.

Preparing resources and validation checklist plan for all the recurring and support activities as per the business requirements.

Preparing the new installation/configuration plans

Performing new systems builds with ABAP, JAVA & ABAP+JAVA systems with ORACLE databases on AIX box.

Configuring the new landscapes for project requirements

Configuring the EWA reports and Technical monitoring with standard templates in Solution Manager 7.0.

Oracle Patch upgrades

Configuring the Systems Transport Management Systems (STMS).

System copies as backup recovery and export import method.

SAP Note implementations.

Triggering the offline/online backups as per the business requirements.

Local and remote client copies

Installing additional dialog instances

Appling ABAP and JAVA Support packages and troubleshooting during critical errors.

ABAP dump analysis.

Upgrading kernel.

Working with the RFC connections.

Installing & configuring J2EE engines/WAS, Upgrading the engines

Effective troubleshooting with respect to both ABAP & J2EE errors

T-SYSTEMS, Malaysia Sdn. Bhd

Dec 2010 - Mar 2011

Role

Sap Basis Administrator

Client

Philips

Role: Change coordinator for Migration project.

.

SaaS Project (SAP as Service) Internal SAP System Landscape Migration

As Philips have outsources its datacenter and SAP Basis service to T-systems, all the Philips owned SAP/non-SAP systems are getting migrated to T-Systems Frankfurt Datacenter. Total SIDs are almost 500 from that 350 SIDs are related to SAP which are getting migrated from AIX to Linux images.

Closely work with the migration team to smoothly handover the systems to T-Systems Operations team.

Provide the pre-migrations checks to share migration teams to work on the smooth system delivery.

Actively support the systems in pre and post migration phase to maintain the business continuity and customer satisfaction.

Hyper care support team – support the systems after migration to T-Systems Frankfurt.

Provide post go live support to the Philips customer.

Capgemini Consulting India Pvt. Ltd

March 2008 - Nov 2010

Role

Senior Basis Consultant

Client

Philips Innovation Campus, Bangalore

Role: Incident Manager

.

Managing the team as Incident Manager for C* sector and ensuring the service is delivered within the SLA.

First point of contact for all CL (Consumer Lifestyle) sector related issues.

Handling Priority one tickets

ABAP /Java/ XI Transports/Certificates/System refresh/Performance tuning/escalations etc.

Procedure and Documentation maintenance

Managing the CL team in terms of Technical issues and also providing technical assistance in Cross sector vertical projects.

Co ordination for Knowledge Transfer Session with in the Team and with On site colleagues for the new Joinees and also for the existing team – Initiated lot of Knowledge Transfer sessions with Ehv colleagues and tracking of KT during the Offshore Ramp up for Various projects.

Initiated involvement in BW and APO related technical issues.

Handled Projects for New system landscapes under CL sector (E.g.: ERP4 Markets, New CL CRM etc.)

Implementation of transport management system in landscape and integrate this to Transport Tool in Solution Manager.

Had been to Malaysia (KL) for onsite project with T-systems for 2 months (May 2010 until July 2010).

Had contributed during different phases of projects from Unstable àStable à Standard à Enhancement and Now in Quality delivery for the project in terms of both Technical and Management.

BITS Consulting Pte Ltd., Singapore

Jul 2007 - Aug 2007

Role

Basis Consultant

Client

AVN Solutions Pte Ltd.

Singapore based, AVN Solutions comprises a network of consultants and partners, providing 3 core areas of expertise namely, SAP Implementation Evaluation, Implementation, consultancy & Training, Integrating SAP to 3rd Party Systems and Devices Supply Chain Management Consulting.

As an SAP Basis Consultant, my responsibilities were:

Assisting the Basis FTL to design & configure (minimum R/3 release 4.6C, ECC 5) MM, SD, FICO modules (CCMS, CTS, Authorization, etc)

Supporting the Basis FTL to manage customer requirements, expectations and relationship in accelerated implementation timeline.

Optimum Solutions Pte Ltd, Singapore

Jul 2004 - Jun 2007

Role

Basis Consultant (Systems Engineer)

Client

Barclays Capital (Global Support Team)

Headquartered in London, Barclays Capital (BARCLAYS group) is the investment banking division of Barclays Bank PLC, one of the largest multinational financial services groups in the world.

My responsibilities in SAP R3 and Oracle were:

Defined and maintained R/3 system configurations, operation modes, instances and the switching schedule, perform R/3 troubleshooting, analysis and problem resolution - view logs, short dumps and trace files.

Performed client copy functions, install new SAP instances, conduct upgrades, refreshes and hot packages, import transports, and fully document all procedures and policies associated with SAP R/3 Administration.

Performed numerous SAPGUI installations as well as SAPGUI troubleshooting.

Performed security authorization and admin tasks, User creation and assignment of profiles and activity groups using the central user system and transaction PFCG.

Implement requests for new accounts and changes to accounts in a timely manner based on agreed procedures and Service Levels

Perform ongoing QA to ensure the account creation/amendment process continues to meet best practices as defined by IRM and ITIL standards complying with the Sarbanes Oxley Act (SOX) requirements. .

Supported developers created and monitored background job scheduling.

Performed printer and spool management activities and troubleshooting.

Installed, maintained, all system-level components and instance profiles for SAPR/3.

Performed all Basis Administration and related functions, as well as R/3 system’s management functions and control (CCMS). Additionally, performed R/3 system and network monitoring, performance analysis, workload balancing and tuning.

Assist users to submit and track changes with global workflow systems

Action account changes based on service requests raised by the Business.

Develop and maintain workflow processes as identified by the Process Owner in accordance with IRM guidelines and regulatory standards.

Workflow design and Administration on incident based software Remedy.

Administration and Troubleshooting on Windows NT & Windows 2000 server based Domain Controllers.

Active Directory Administration.

Administration on Exchange 2000 Server in multi site structure.

Cluster Administration.

Administration on LDAP Server for Internet access and Application access used by Bank.

Day to day Monitoring of Server Health check and backup status.

Administration on workstation as required, by using PC-Duo software.

Administration and management on Application access used by the bank.

Administration and troubleshooting on Secure id (Ace) (VPN Access).

System administration of NT/2000 and Oracle. I also dealt with database restoration, backup and recovery and networking issues.

Aspirant Technologies Pte Ltd, Singapore

Nov 2000 - Mar 2004

Role

System Engineer/Analyst

Client

Chartered Semiconductor Manufacturing Pvt. Ltd. (A member of Group of Singapore Technologies)

World’s third largest US based Semiconductor Manufacturing Company with six fabrication facilities in Singapore and another ten locations across the world, and is a Semi-Government Company.

Maintained 1000 plus nodes (ALR, Compaq, Dell, HP and Notebooks) with Compaq Servers in Windows NT/2000 Servers Administration and Support.

Novell NetWare Administration.

Lotus Notes User Client Support

Provided Data backup for user’s home dir and shared public data using ARCserve Backup

Installed, Configured and Maintained Routers and Switches

Provided Support for Print Servers and Network Printing.

Maintained and Provided Network and Desktop Support for Windows 9x, Windows NT, Windows 2000 and Novell NetWare.

Provided Installation, Configuring and Trouble Shooting of Application Software’s (Microsoft Products, SAP R/3 Basis, People Soft, Hyperion, DACS etc.) over the LAN & WAN Networks.

Provided Supervisory role for helpdesk team

Management of vendors.

Evaluated new suppliers for IT Hardware Products and recommended of acceptances to management.

Provided consultation and Training for new IT Software Applications to all the Company users.

Rooman Technologies Pvt Ltd, Bangalore

Aug 1998 - Aug 2000

Role

Network Engineer

The Company provides solutions for Software, Hardware, Networking and Training.

Installed and Configured Windows 9x, NT, Novell NetWare 3.X & 4.X and Unix.

Windows NT Administration.

Novell NetWare Administration.

Unix (SCO) Administration.

Hosted Web Pages on IIS Server.

Installed and Configured DHCP, WINS, DNS and RAS on WinNT Server.

Performance Monitoring.

Installed and Configured Proxy Servers.

Structure cabling on coaxial cables, cat-5 cables on Bus and Star Topology.

Provided solutions and services for PC Assembly & Integration of Pentium Multimedia Systems.

Installed & Configured Heterogeneous and Hybrid Networks.

Cirrus Technologies, Bangalore

Nov 1996 - Jul 1998

Role

Customer Support Engineer

The Company deals with the sales and services of PC Systems and LAN Networks.

Provided setup for Windows 95, NT and Novell NetWare.

PC assembly & integration of Pentium systems.

Troubleshooting on standalone, multimedia systems and printers.

Installation & troubleshooting on LAN Networks.

Provided services and solutions for around 40 AMC clients.

Strengths

Achievement oriented with excellent people management skills and an ability to manage change with ease

Proven strength in problem solving, coordination and analysis

Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time and people effectively

Personal details

Marital status

Married

Languages known

English, Hindi, Kannada, Telugu and Tamil

Passport details

No: J0333103 valid until 24/03/2020

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