Customer Service Microsoft Office

Sukanya Dutta

Address : BG-**, Keshtopur, Rabindrapally, Kolkata-700101

Mobile : +91-801*******

Email : *************@*****.***

PROFILE SUMMARY

Capable of handling back-office operations and setting process with key focus on market research

Sound knowledge of handling the back-end operations and other general administration activities of the organization

Possess excellent interpersonal, communication and organizational skills

CORE COMPETENCIES

Domain knowledge

Performance under pressure

Communication

Thrive for knowledge

Team member

OBJECTIVE

To build a long-term career with opportunities for career growth

To keep up with the cutting edge of technologies

To use my skills in the best possible way for achieving the company’s goals

To enhance my professional skills in a dynamic and stable workplace

To solve problems in a effective/creative manner in a challenging position

Seeking a responsible job with an opportunity for professional challenges

EDUCATION

Year

Institute

Degree

Specialization

2012

SRISHCHANDRA COLLEGE

B.A

GENERAL

2009

ST JOHNS DIOCESAN GIRLS HS SCHOOL

10+2

ARTS

2007

ST JOHNS DIOCESAN GIRLS HS SCHOOL

10TH

GENERAL

ORGANISATIONAL EXPERIENCE

Currently working withTata Consultancy Services (based at Kolkata)as Process Associate in Web Chat process, under the project EDF Energy (UK) – from April 2014.

VFS Global Services Pvt Ltd – UK Visa Processing as an Operations Officer – based at Kolkata from Feb 2013 to March 2014. (1year & 1month)

PNS IT Solution – as Junior H.R Executive based at Kolkata.

CURRENT JOB PROFILE

To assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and troubleshoot through e-mails and to deal with multiple & paired customers simultaneously.

To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.

To maintain high standards of customer relations by achieving superior quality standards.

To manage all daily tasks and duties related to the process with strict compliance to guidelines.

To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.

PREVIOUS JOB PROFILE

Handling Applicants with queries and processing their application for UK visa.

Taking Applicants biometric, i.e. finger prints and retina scan.

Making entries of the Applicants details on ERP.

Making the day-end reports & MIS reports using MS Excel & MS Word.

E-mail daily reports to The British High Commissioner, assuring 100% error free.

IT SKILLS

Operating System: Windows all Platform

ERP Knowledge – SAP (CRM)

Microsoft Office (Word, Excel, PowerPoint)

Certificate in Information Technology from Youth Computer Training Centre

EXTRA CURRICULAR ACTIVITIES/SPECIAL ACHIEVEMENTS

Active participation in cultural programs since school

Won prizes at various contests of singing in school level

Has been a school prefect in the 10th standard

Participating in Christmas Carols

PERSONAL DETAILS

Date of Birth: 01 September 1989

Languages Known: English, Bengali and Hindi (Read, Write & Speak)

Marital Status: Single

Passport Status – Applied and on Process

Date: SIGNATURE:

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