Customer Service Engineering

Edward Tomachevskiy

*********@*****.***

Targeting an Entry-Level Opportunity in...

Software Engineering

Upcoming MSSE graduate offering a strong foundation in software engineering and programming principles across multiple platforms.

Experienced in object-oriented programming; developing, testing and debugging code assignments; designing interfaces; and principles of security.

Quickly learn and master new technologies; successful working in both team and self-directed settings.

Education

REGIS UNIVERSITY -- Denver, CO

Pursuing Master of Science in Software Engineering (MSSE), Expected Graduation: December 2015

Academic Honors: GPA 3.7/4.0, a nominee for a honor society

Senior Software Engineering Android Development Project:

oProject Scope: Developed an Android application for using lists, fragments, SQLite where a user can search for needed selection, and usage of an advisor.

oTools: Android Studio, Java

Courses Completed:

Java/Android Programming

Wireless Mobile Software Engineering

Object-Oriented Design

ERP Principles

Information Security/Sec +

Enterprise Architecture

Computer Organization and Architecture

Software Engineering Process Management

Enterprise Systems Management

Software Quality Testing

Networking

Risk Management

Information Technology Research

ECKERD COLLEGE – St Petersburg, FL

Bachelor of Science in Computer Science, May 2005

C++ Programming

Data Structures

Object-Oriented Design

Computer Architecture

Operating Systems

Programming Languages

UNIX

Working Experience

PROGRESSIVE CORP., TAMPA, FL (2014 – PRESENT)

Service Consultant Specialist

Strategically working on high-volume call center by retaining the clients, and servicing the policies via phone, e-mail of the systems, policies, and procedures, including auto policies review.

Achieved several customer compliments, achievement for top performer, Elite Performer status

Well prepared on-going assignments and / or projects to meet the goals and objectives of the company.

CORINTHIAN COLLEGES IN EVEREST UNIVERSITY ONLINE., TAMPA, FL (2012 – 2014)

Financial Aid Planner Military Affairs

Strategically working on high-volume student files of Everest University Online Military Department via phone, e-mail of the systems, policies, and procedures, including clearing, packaging.

Achieved team player award, student and teammates recognitions, Q3 VIP Award Candidate

Well prepared on-going assignments and / or projects to meet the goals and objectives of the company.

BANK OF AMERICA, TAMPA FL (2007-2012)

Small Business Banker

Optimized great customer service with deepening banking relationships by discovering customer needs, using first call resolution for resolving customer needs, helping floor with escalated calls.

Achieved Top Sales Performer Award for Tampa Site 2009 Operations, ASSET Team member, customer survey awards.

Technology Summary

Visual Studio .Net, Android Studio, C#/C++, Android Development, JavaScript, UNIX, SAP, Windows, Linux, Unix, MS Office Suite

Contact this candidate