Customer Service Sales

ALEXANDER TUTU

** ******** *****, ******, ** N*E 0B2 H: 647-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Talented professional looking for a challenging position which will allow me to utilize my excellent working

relationships with customers, and co-workers. Decisive, personable, and friendly with superb negotiation and presentation skills.

SKILLS

Retail Sales Excellent Customer Service

Time Management Clear communication skills

Top-rated sales performance Attention to detail

Negotiation skills Sales professional

Leadership experience

Decision-making ability Budgeting and finance

Microsoft Office Suite expert Customer relations

Conflict resolution Customer-oriented

Flexible thinker

WORK HISTORY

Sales Associate, 07/2013 to 06/2014

The Brick – North York, ON

Wrote, negotiated and finalized sales contracts.

Provided repeat customers with exceptional care and attention.

Showed a strong ability to work in a team environment.

Was consistently able to hit & exceed monthly sales targets.

Developed strong referral system which provides continuous leads for new business development.

Demonstrated excellent sales acumen and strong service orientation.

Placed special merchandise orders for customers.

Customer Service Representative, 06/2014 to 06/2015

Bank of Montreal – Acton, ON

Responded to all customer inquiries thoroughly and professionally.

Demonstrated a strong ability to quickly establish rapport with customers, up-sell products and build a

loyal clientele.

Processed cash and credit payments rapidly and accurately.

Showed a strong ability to multitask by prioritizing and accomplishing a wide range of tasks each shift.

Provided repeat customers with exceptional care and attention.

Made several professional sales presentations & product demonstrations to audiences.

Sales Associate, 06/2015 to 09/2015

Lids – City of Guelph, ON

Recommended merchandise to customers based on their needs and preferences.

Engaged with customers in a sincere and friendly manner.

Demonstrated strong leadership skills - lead by example and maintained an excellent relationship with

co-workers.

Always kept knowledge of current sales and promotions up to date.

Built relationships with customers which resulted in repeat business.

Showed a willingness to go the extra mile by contacting other store locations in order to help customers

obtain merchandise.

Consistently exceeded team sales goals set by store manager.

Assistant Manager, 09/2015 to Current

Lids – City of Guelph, ON

Resolve escalated customer service issues promptly.

Review and confirm that all final paid hours corresponded with timesheets and state laws.

Train, coach and mentor new hires to ensure a smooth integration with the rest of the team.

Explain employee compensation, benefits, schedules, working conditions and promotion opportunities.

Submit orders for new inventory.

Complete routine store inventories.

Examine merchandise to verify that it was correctly priced and displayed.

Evaluate timecards for accuracy on the regular and overtime hours.

EDUCATION

High School Diploma: 2010

Weston Collegiate Institute - North York, ON

Business Management: Finance, 2014

Centennial College - Scarborough, ON

Advanced courses in Finance Management

Business, Marketing and Advertising coursework

Attended Marketing workshop

Coursework in Finance and Accounting

Certificate: IFC - Mutual Funds, 2014

CSC - Toronto, ON

Risk Management

Acquired a better understanding of financial markets and the mutual funds industry

Learned better methods to create and effectively manage client portfolios

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