Customer Service Support

John Olakunori

267-***-****, *******@*****.***

Network Engineer

Professional Summary

I am diligent, a fast learner, strategic planning, enthusiastic, innovative and possess strong work ethic.

My personal goals include: growth in leadership, technological and business skills-exposure to business and technological challenges and development of world class solution.

Technical skills

Cisco router 1600, 2500, 3600, 7200 and 7500 series, Cisco Catalyst switch 2900, 3550, 3750, 4500 series

Proficient in Cisco IOS for configuration of various routing protocols & troubleshooting Network issues.

Layer 3 protocol-Configuring and Troubleshooting Layer 3-Routing Protocols (RIPs, EIGRP, OSPF and basic knowledge of BGP),.

Implemented layer 3 technologies CISCO routes using Standard Access List and Extended Access List, NAT, inter-VLAN routing,IP addressing, subnetting and summarization

Hands-on experience in providing network support, installation and analysis of LAN/WAN communication systems.

Understanding of TCP and UDP protocol such as SSH, HTTP(s), DNS, syslog, SMTP, NTP etc.

Layer 2 technologies such as configuration of VLAN, STP, trunking/tagging, access switch-port, VTP, manual pruning. Discovery protocol- CDP and LLDP

High availability and bandwidth bundle- Configuring of Ether-channel – PAgP and LACP and failover technology such as FHRP- HSRP, VRRP and GLBP.

Microsoft server 2003 and 2008.

Installing Micros POS

Interfacing Opera PMS with other Applications

Installing Keycard Application

Installing Opera PMS

Support and running SQL query for MySQL Database server

Hands-on experience with installing and managing IT services such as DNS, SSH, DHCP, NAT and VMware.

Good experience of working on network equipment such as Cisco routers, Cisco switches.

Experience with 802.11x wireless technology.

Hands-on experience in Tier II ISP Routing Policies, Network Architecture

Excellent customer management/resolution, problem solving and debugging skills.

Professional Experience

Celerant Technology Corp

Staten Island NY June 2014- Till date

Tier 2 Network /Database Administrator

Responsibilities:

Deployment and troubleshooting of layer 2 devices such as 6509, 4500, 3560, 3750, 2960 catalyst switches: Configuring MST, Per VLAN Rapid STP, Private VLAN, VTP, trunk, switch port assignment. Detailed understanding of ARP.

Deployment of Cisco routers (2691, 2811, 2821, 3745, 3845, 7206) and configuration of routing protocols – EIGRP, OSPF and BGP. Configuration of ACL, IP addressing, subnet, gateway route, static route, inter-VLAN routing, NAT- just to mention a few.

Configure layer 2 and 3 failover/redundancy between the Distribution and core switches: FHRP such as HSRP, VRRP and GLBP load balancing. As well as port aggregation (ether-channel) configuration.

Microsoft Visio diagramming- Design and architectural

Responsible for troubleshooting day-to-day support issues and Performance related issues.

Worked as a support technician for multi-channel retail software.

Collaborate with different departments; software developers, quality assurance, web developers, and implementation

Responsible for operation network, both WAN and LAN and using networking tools.

Maintaining the network security via Antivirus and

Answer phone calls and email inquiries from users and provide technical support/guidance to resolve high level issues with exceptional customer service

Daily access and maintenance of a client’s database server, using Microsoft SQL Studio 2005 through 2014.

DB Scripts; trigger and stored procedure creation and deployment

On-call / after-hours / evening duties and weekend support experience

Business travel and on-site support experience

Current-Links Systems (Subsidiary of Micros Fidelio), Abuja, Nigeria Nov2009- Dec2013

Team Lead Network/Interface Installer

Responsibilities:

Configuring routing protocols OSPF, EIGRP and RIP.

Configuring VLANs, Configuring Ether-Channels, Port Channel on 6500 catalyst

Switches Replace branch hardware with new 2851 routers and 2960 switches.

Managed fast Layer 3 switched/routed LAN/WAN infrastructure as a part of Network team. The

Actively participated in upgrading fast Ethernet, Layer 3 switched/routed LAN infrastructure

Configuring Vlan’s, VTP’s, enabling trunks between switches.

Experience working on different monitoring tools to analyze and resolve the issues.

Excellent Troubleshooting Skills and Customer Centric approach.

Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Build and maintain Visio documentations for Clients

Help Desk Support on Micros Fidelio Systems.

Opera PMS Installation

Installation and Configuration of Opera Interface

Keycard Interface Installation

Micros Interface Installation

I.P TV Interface installation

Education

Bachelors in Computer Science (2008)

University of Ilorin,Kwara

Certifications

Cisco Certified Network Associate (CCNA)- Cisco ID: CSCO 11635225

Opera PMS Certification Professionals (Micros-Fidellio-GmbH)

Radisson-SAS Certification

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