Customer Service Sales

R ichard D. Kiefer Jr. 817-***-****

*** ****** **. **** *****, TX r .********@*****.***

Self Starter, Goals-Focused Professional

Top-producer with a distinguished track record in sales, customer service, and client/relationship management

Sales/Business development – Lead/Conversion – Prospecting – Client Base Development Closing – Effective Negotiation

Career Highlights

Leveraged entrepreneurial discernment in order to drive consistent increase in sales revenue/bottom-line profits and in improving client satisfaction, appreciation, and retention. Outstanding communication, networking, selling, customer service, and negotiation skills. Adept at determining customer requirements and vehicle needs. Delivering client-focused solutions to achieve higher closing ratios. Experienced in all aspects of sales process, from initial client contact to post-sale follow up and retention.

P rofessional Experience

New and Used Internet Director H olt Fiat Alfa Romeo of Fort Worth 2014-2015

Responsible for managing a team of eight internet sales people. Monitored all calls for the dealership and maintained customer retention and satisfaction. Contributions:

• Closed all deals for my team and maximized every opportunity for gross profit

• Ensured that every potential customer and appointment was called at least 3 times a day

New and Used Internet Manager T exas Toyota of Grapevine 2013-2014

Accountable for all aspects of sales, business development, and client management. Effectively prospected clients and pursued leads to generate revenue growth. Negotiated offers focusing on gross profit for the dealership preparing all closing documents for each deal. Helped customers with financing options and choosing the right vehicle for their needs.

Contributions:

• Generated increase in revenues, tripling sales (commission income)

• Closed multiple deals averaging 2500.00 per deal achieving 40% closing

• Generated and pursued over 150 leads every month Used Car Sales Consultant P ark Place of Motorcars of Fort Worth 2012- 2013 R esponsible for receiving phone call leads and setting up appointments to generate revenue for the dealership. Assisted customers with financing options and making sure each customer had a true expert in excellence experience to ensure high retention rate.

Contributions:

• Closed multiple deals averaging 2500.00 per deal achieving 40% closing ratio

• Provided a score of 100% customer service and satisfaction on CSI surveys and reviews

• Maintained accurate knowledge on different brands including staying Mercedes certified

Education

Associates of Applied Science Degree, Intellitec Medical Institute, Colorado Springs,CO, 2009

Contact this candidate