Customer Service Manager
Resume:
Marie Smith
Indian Trail NC 28079
**********@*******.***
My career has been in Property Management where I managed properties and oversaw the daily operations of the office. I oversaw an onsite team and worked with vendors and contractors. Also provided exceptional customer service to the residents and customers. I also built a strong, successful team at the properties. Audited and helped residents with questions on their accounts and resolved any customer or resident issues, along with being responsible for collections of overdue balances.
I organized and set up new filing systems for all files. Prepared and explained monthly financial reports for the owners, coded and submitted invoices for payment. Operated the property according to company policy.
I am seeking another career path where I can utilize these skills and become part of a great team. I bring with me great organization skills, exceptional customer service, great team work, dedication and pride in the job I do. I am eager and excited to take a new direction in my career and am willing to learn all aspects of a new job.
I have experience with all general office equipment, email, word and excel. I have used LRO, MRI, YARDI and AMSI. I am very dependable, pay attention to detail and have integrity in the work I do.
I also volunteered with Hospice for three years and helped with planned events, filed, organized and helped to coordinate the volunteer schedule.
I look forward to the opportunity of talking to you.
Work Experience
Property Manager- Weinstein Properties- November 2014- May 2015
Managed an apartment community and oversaw a team of six. Operated the property within budget, worked with residents and customers while the property was under major renovations.
Worked with customers and residents while providing exceptional customer service. Organized the office along with keeping resident files up to date. Processed applications and assisted residents with account inquiries. Answered incoming calls, assisted customers that visited the property and made bank deposits. Met financial goals and prepared monthly financial statements for the Management Company and owners.
Property Manager- Citiside Apartments- October 2010 to November 2014
Managed the community and oversaw the leasing office and a team of six. Prepared reports for the Management Company and owners. Worked with local law enforcement and non-profit organization to improve the community. The property won the Apartment Association’s 2012 turnaround property of the year. The property was management by three different management companies during my tenure.
Sales Associate- Sears- March 2010- October 2010
Assisted Customers and stocked merchandise
References available upon request
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