Customer Service, Supply Chain, Vendor Relations and Negotiations

DEBBIE CASTANEDA 815-***-****

Plainfield, IL ********@*****.***

SUMMARY

Supply Chain professional who contributes to the overall success of organizations using strong execution and process improvement skills. My driving force is being able to identify areas that will enhance efficiencies and revenue.

SKILLS

Computer Programs:

PSI, SAP, TMS, WMS. Proficient in: Google Applications, Microsoft Office, Outlook

Attributes:

Exceptional Communicator

Customer/Client Service

Goal-oriented

Metrics-focused

Innovative Ideas

Training and Development

Knowledgeable in International and Domestic Freight Transportation

Project Management

Self-starter

PROFESSIONAL EXPERIENCE

QUAD GRAPHICS, Bolingbrook, IL 2014 - 2015

Carrier Development and Procurement

New position developed by the company initially meant to provide insight to the carriers being used and the best possible scenario on type of mode of transportation.

Determined where synergies existed with the 3PL division to create more cost effective movements.

RFQ through RFP process.

Analyzed static lanes and 3PL freight to acquire carriers that could save company money, resulting in a way to save $1,400 monthly for a major 3PL customer and $120K annually for another customer.

PACTIV, Romeoville, IL (Contracted work for TES) 2013 - 2014

CPU Coordinator - Temporary position working in place of an employee on medical leave

Coordinated deliveries and pick-ups between four Pactiv warehouse and customers.

Followed up on customer delivery and satisfaction.

Resolved carrier issues.

RR DONNELLEY & SONS, Bolingbrook, IL 2004 - 2011

Project Management Team (2008 - 2011)

Managed projects related to carriers and transportation improvements.

Compiled information for IT to assist in building a company-wide program to improve scheduling pick-ups and deliveries to and from the warehouses.

Re-evaluate and redesign SOP's, work instructions, and improve customer turnaround time.

Led team in initiating and facilitate internal programs that benefited the company by teaching employees how everyone in the company was connected on different levels.

Collaborated with managers from the Warehouse to the Finance Departments on presentations for their department to show what they did and the connection to all other departments. This resulted in a 20% improvement on efficiencies with employee work load.

Debbie Castaneda, 815-***-**** Page 2

RR DONNELLEY & SONS, Bolingbrook, IL

Intermodal Group Specialist (2008)

Provided innovative assistance within the railroad segment.

Analyzed OTR freight for lead time and costs in the effort to save money for the customer and the company by changing over to rail movements while not affecting service.

Took initiative to become proficient with FDA rules and regulations required to move 3PL freight to broaden company’s scope and provide additional service to customers.

RR DONNELLEY & SONS, Bolingbrook, IL

Carrier Development/Client Relations (2004 - 2008)

Provided Leadership to Carrier Development/Compliance Team for movement of 1,000 time sensitive shipments per day.

Led a team of expert negotiators and achieved a savings of $777K.

Supervised five vendor relations experts with on-boarding procedure compliancy.

Analyzed both rate and service provided by carriers making sure dispatch used correct carrier for audit compliancy.

Negotiated carrier contracts working with the legal team to identify any gaps.

Built Carrier KPI used for uniformity and expectations of carriers.

Approved all carrier charges above contracted rates

Met with the top 50 carriers on a quarterly basis to continually improve quality of service and review rates.

Centralized accessorials to reduce time and payouts saving company approximately 30% on administrative costs.

Reported all project updates to the Director of Carrier Development.

UPS SUPPLY CHAIN SOLUTIONS, Oak Creek, WI 2000 - 2004

Global Operations Coordinator

Oversaw 220 Customer Service offices worldwide that moved 300 containers per month for one of the largest customer accounts.

Monitored and analyzed service and profit level metrics comparing modes of transportation.

Educated customer on what was needed to keep everything moving smoothly, resulting in an increase in business by 33% without affecting capital expenditures.

Achieved an additional $237K profit in the second year on one customer alone by increasing business and implementing contracted rates.

Coordinated moves with carrier, customer, technicians and receiving and/or shipping offices so moves were communicated correctly for the best service.

Negotiated contracts with rail, land carriers and ocean lines. Approved all charges related to import/export shipments.

Reviewed all import/export documentation for accuracy. Approved all invoices for payment.

Gave quarterly presentations to the customer.

Collaborated with the IT Department to build and initiate a way of compiling shipment/inventory information to update customer on a daily basis.

EDUCATION AND TRAINING

General Business and Accounting Certification, Sawyer School of Business, Oak Park, IL

Hazardous Material Training, Canada Maritime, Montreal Canada

AWARDS AND DESIGNATIONS

Outstanding Customer Service Award

Mentoring Certificate

Leadership Skills Certificate

ISO Certified

DOT Compliance and Alcohol Training Certificate

COMMUNITY INVOLVEMENT

Volunteer with organizations related to working with children and underprivileged adults

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