IT Support

Location:

Marietta, GA

Posted:

October 27, 2015

Contact this candidate

Resume:

Anthony Lima, CNE, CNA

**** ******* **. ********, ** 30068

Home: 770-***-**** Cell: 404-***-**** *******.****@*****.***

Information Technology Profile

Multi-Site Support Desktop Support/Administration Device Management

IT professional with a 15-plus year career installing, maintaining, and supporting devices and networks aligned with core business goals. Multi-disciplined problem solver skilled in analyzing data/systems, identifying issues, and developing process improvements and network management solutions to increase productivity, reduce costs, and improve support. Service-oriented “people person” able to build rapport with all levels of internal/external clients and outside vendors.

Key Competencies:

Enterprise Device support

Device Imaging Experience

MS Office Suite Support

Workstation Configuration

Systems Configuration/Implementation

Mobile Device support

Move, Add, Change support

Enterprise IT Support Coverage

Connectivity Solutions

Complex Troubleshooting

Printer Support

Remote access support

Educational/Technical Background

Novell Certified Netware Engineer (CNE) Novell Certified Netware Administrator (CNA), 1995-Present

Network Technology Certification Classes, North Metro Area Technical College, Acworth, GA - 1 Yr/36 Credit Hrs.

Computer Technology/Digital Micro-Processor Certification, Control Data Institute, Atlanta, GA - 2 Yrs./60 Credit Hrs.

Electronic Engineering Technology Studies, DeVry Institute of Technology, Atlanta, GA - 1 Yr/37 Credit Hrs.

Additional Technical Training (Partial Listing): Novell Netware Upgrades MCSE Course 70-297: Designing a Microsoft Windows Server 2003-2008 R2 VMware Microsoft Active Directory and Network infrastructure Exchange Server Voicemail Systems Picturetel/VTEL Video Conference Systems

Technologies: Windows Server 2003-2008 R2,, HP UNIX, MS Office suites, 2003, 2007, 2010, Novell Netware,,Windows XP, Windows 7, Novell Border Manager, DHCP, DNS, TCP/IP, HP Jetadmin, HP Printers, Dell Laptops, Mobile Devices including Apple Ipads, Android and Blackberry, Cisco, Voicemail Systems

Professional Experience

Hewlett Packard Corporation- Tucker, GA, 4/2015-Present

Hewlett-Packard Company or HP is an American multinational information technology company headquartered in Palo Alto, California, United States

IT System Support –

Provide vital technical support as an IT system support representative for 300 users. This role provides support for many facets of the organization including, PC Desktop, Server admin, Printers, backup, telephone and conference systems .We support many popular software operating systems, applications and hardware, such as Microsoft Office 2013, Microsoft Windows 7, HP backup library SL-500,, HP StoreEver MSL6480 Tape Library, MS Active Directory

Key Contributions:

Integral role as one of two IT support representatives supporting 300 plus users and devices

Playing vital role in support of the Nice screen and voice recording systems.

Provided assistance supporting Microsoft Active Directory, Server 2008 R2 .

Instrumental support with regards to the PC refresh program in the Data Capture area.

SOUTHERN REGIONAL HEALTH SYSTEM (PROMINA) – Riverdale, GA, 11/2006-Present

Health system with 406-bed acute care facility and member of PROMINA, Georgia’s largest nonprofit hospital alliance.

IT Support/ Senior Desktop Support

Provided support for the network devices including, Windows Servers, Telephone systems, Desktop and Laptop computers, mobile devices, Androids, IPads, Printers. Install configure and maintain wide range of software including Windows XP, Windows 7, Microsoft Office suite 2003, 2007, 2010. Analyze user’s needs and recommends appropriate network configurations to meet user’s needs in accordance with departmental standards. Perform moves ( including workstations and Printers), rebuild and install equipment as required.

Key Contributions:

Instrumental role supporting network infrastructure and devices including, Desktop PCs, Windows servers, mobile devices,Ipads, Blackberry, Android. Also provided support for Dell, Kyocera and HP printers.

Provided assistance with regards to the development of PC images . Provided application distribution via Windows Active Directory GPO’s and Dell Kase system.

Integral role within the Desktop Support and Network Services groups, responded to software and hardware problem calls investigated error messages and determined appropriate resolutions.

DUNI CORP. (Now INNOWARE INC.) – Atlanta, GA, 1999-2006

Leading global manufacturer of food service paper and plastic products for the airline catering and retail food industries with two production facilities in South Georgia and Milwaukee, Wisconsin.

Senior Network Administrator/ IT Support Specialist

Recruited as sole IT support for Atlanta Sales office with 75 users and oversaw enterprise support coverage/technical staffing for two manufacturing facilities with 225 internal customers. Managed day-to-day IT hardware device and software issues and escalated troubleshooting for 3 remote technical personnel. Maintained and upgraded LAN/WAN networks utilizing Cisco, Novell, UNIX, Microsoft, Citrix, and Reflection technologies.. Provided key support for all Desktop PC, Laptop and mobile devices.

Key Contributions:

Managed conversion from Novell 6 Network to Windows Server 2003 with zero disruption in service.

Redeveloped IT policies and procedures to implement uniform practices for company-wide security, email/Internet usage, and access control incident response in tandem with IT Manager. .

Standardized PC/laptop configuration/load procedures, developed backup procedures log, and enabled home office/remote employees to access wireless networks.

DICTAPHONE CORP. (PITNEY BOWES) – Atlanta, GA, 1981-1998

Global provider of integrated centralized network voice processing and document management solutions, and digital/analog call center logging, predictive dialing, digital satellite, satellite PC systems.

Senior Network Engineer

Installed, maintained, and supported multi-platform applications in a LAN/WAN environment for third-party digital products, including Advanced Technologies Voicemail, Scientific Atlanta Satellites, Skylink/Sky Relay Satellite systems, Picturetel/VTEL videoconferencing systems, and Fuji photo copying systems. Led senior-level projects and trained support representatives..

Key Contributions:

Achieved recognition from corporate management in 1995 as one of the first 5 Customer Service Engineers to attain Novell Certification among 300+ peers nationwide.

Selected by District Service Manager as the sole IT service representative tasked with integrating and servicing Advanced Technologies digital voicemail in existing communications systems.

Named to Achievement Club in recognition of Top 5% ranking among all Customer Service Engineers.

Friendship Reference:

Otho “Rick” Tomlinson, Network Engineer, NCR Corp.

255 Sperin Road. Ball Ground, Ga. 30107

Cell, 770-***-****

Email: ****.**********@*****.***

Professional Reference:

Richard Anderson, Senior Network Engineer, Southern Regional Medical Center (Colleague)

1620 Goode Road

Conyers, Ga.,30094

**********@*****.***

Cell, 678- 467- 6108