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Project Manager Customer Service

Location:
Leominster, MA
Salary:
180000
Posted:
October 27, 2015

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Resume:

Summary

MANAGEMENT EXPERIENCE: Innovator; Entrepreneur; Trusted Advisor; Project Manager, Team Lead, Solution Architect, on dozens of projects, on-time, on-budget, exceeding customer expectations.

FUNCTIONAL EXPERIENCE: Project Management; Business Case Development; Process Design; Network Optimization; Sales and Operations Planning (S&OP); Demand Planning & Forecasting; Supply Planning; Fulfillment; MRP; Production Planning; Finite Scheduling; MPS; RCCP; Inventory Management; Purchasing; Distribution Requirements Planning; Transportation Management; Logistics; Event Management; Six Sigma; Change Management; Business Analytics; Reporting

INDUSTRY EXPERIENCE: Retail; Consumer Products; Food and Beverage; Healthcare; Automotive; Packaging; Manufacturing

SYSTEMS EXPERIENCE: JDA/ Manugistics Demand, Fulfillment, Master Planning, Demand Classification; Demand 360, Transport, Monitor, Market Manger, PSO-Strategy, Collaborate, JDA Reporting (Cognos); SAP ECC, R3, SAP SCM, APO (DP, SNP); Oracle Retek, RDF, LogicNet PlusXE; Viewlocity; Red Prairie; ARENA; TruckStops; HPQC; SQL Developer; Toad; SQL

Client Relationships

Consumer Products and Retail – Acushnet (Titleist); Bath and Body Works; BiC Inc.; Canon; Coty US; CCL Industries; Exide; Johnson Controls; Lenta; Marley Engineered Products; Pro-Build; Sauder Woodworking; Sears; Spectrum Brands; Target Corporation; Wal-Mart; X5 (Russian retailer)

Food and Beverage – Bird’s Eye Foods; Campbell’s Soup; CARA Ltd.; Charmer-Sunbelt; Chiquita Brands International; Coastal Pacific Food Distributor; Eby-Brown; Hillshire Brands; Lance Foods; Mars Chocolate; McCormick Spices; Pepperidge Farm; Tyson.

Healthcare / Life Sciences - Becton-Dickinson; Boehringer-Ingelheim; Dow AgroSciences; First Horizon Pharmaceutical; Hollister Inc.; Zimmer, Inc.

Paper and Packaging – ALCOA; Bemis, Inc.; Carnaud-Metal Box; Continental Can Company; Graphics Packaging; Moore Business Forms; North State Cartons; Pactiv; Printpack, Inc.; Reynolds

Manufacturing - GE – Vetco Gray; AM Castle Metals; BFG Aerospace; Commscope, Inc; Hayward Pools; Magnesita, S.A.; PECO; PlastiLine; Pfaudler; Wolverine Metals

Automotive – Nissan; Uniroyal Tire Company; Johnson Controls; Exide

Accomplishments – Recent Projects

Client: X5 (Moscow–largest Russian retailer) Full JDA 8.2 Implementation; Role: Demand Lead - 5/15-9/15

Conducted workshops, analyzed AS-IS process; defined future business process, conducted gap analysis, roles definition, created Business Requirements Document for full implementation of Demand 8.2 including JDA Demand, Promotion Management, Demand Classification, NPI by Priority, Monitor, JDA Reporting, and Demand360; wrote functional specs, documented data mapping with UDTs / UDCs, configured and prototyped solution.

Client: Bath & Body Works Direct – JDA Demand & Fulfillment - Role: Solution Architect 12/14-3/15

Conducted workshops, analyzed AS-IS process; defined future business process, conducted gap analysis, roles definition, created business requirements document and implementation plan for upgrade of Demand and Fulfillment to support expansion of e-commerce business of BBWD.

Client: Hillshire Brands – Supply Analysis – JDA PSO; Fulfillment - Role: Solution Architect 12/14-5/15

Analyzed AS-IS process; defined future business process, conducted gap analysis, roles definition, advised on configuration changes to optimize use of CPP Workbench, Planned Orders, and Replenishment Workbench, including Date Sensitive Inventory (DSI) processes, and created training material for new hires.

Client: Mars Chocolate – Demand Transformation – JDA Demand 8.1 - Role: Solution Architect 2/14-12/14

Conducted workshops, analyzed AS-IS process; defined future business process, conducted gap analysis, roles definition, created Business Requirements Document for full implementation of Demand 8.1 including Demand Class, NPI by Priority, Market Manager and Demand360; wrote functional specs, documented data mapping with UDTs / UDCs, configured and prototyped solution, managed SIT, BIT, UAT testing.

Client: Mars Chocolate – Seasonal Product Planning – JDA Master Planning - Role: SME 10/13-1/14

Assessed current state of Seasonal Planning process and designed new Level 3 and 4 Master Planning processes, design, configuration to optimize Co-Packer resource utilization, minimize inventories, maximize On-Time Deliveries; wrote Level 5 Work Instructions and created workplan for full company implementation.

Client: Lenta (Russia); JDA Implementation - Role: Demand and Fulfillment Solution Architect 1/13-10/13

Conducted functional design, specifications documentation, and software configuration of JDA Demand, Demand Classification, and Fulfillment including BTL, for full cycle implementation for the Russian operation; designed customization and data interfaces to SAP; led the team of 6 in configuration, data mapping, unit testing, system testing and UAT.

Client: Target; JDA Demand and Fulfillment Implementation - Role: Demand / Fulfillment Advisor 8/12-10/13

Conducted functional design, specifications documentation, and software configuration of JDA Demand and Fulfillment for full cycle implementation for the Canadian operation; provided support and user training to Accenture and Target; participated in configuration, data mapping, unit testing, system testing and UAT; conducted demand classification for fine-tuning Model Parameters.

Client: U.S. Foods; JDA Reporting - Role: SME / Instructor for JDA 3/12-8/12

Provided analysis, instruction, and software configuration of JDA Reporting (Cognos) for JDA Demand Forecasting and Fulfillment reports in Cognos.

Client: Coastal Pacific Food; JDA Reporting - Role: SME / Instructor for JDA 3/12-8/12

Provided analysis, instruction, and software configuration of JDA Reporting (Cognos) for JDA Demand Forecasting and Fulfillment reports in Cognos.

Client: Mars IT; JDA Demand; JDA Reporting - Role: SME subcontractor to JDA 6/12-8/12

Participated in JDA Demand upgrade project and responsible for functional design, specifications, documentation, and software configuration of JDA Reporting for Demand Forecasting reports in Cognos.

Client: Wal-Mart; JDA Fulfillment Implementation - Role: SME subcontractor to JDA 3/10-6/12

Conducted needs assessment, process design, functional design, specifications documentation, and software configuration of JDA Fulfillment and JDA Reporting for Fulfillment and Demand for full cycle implementation for the largest implementation of its kind (400 million SKUs); provided process design, field integrations, customization, and interfaces to legacy systems; did project management, design, DITL change management, configuration, data mapping, unit testing, system testing and user acceptance testing.

Client: Campbell’s Soup – JDA Supply Chain Transformation - Role: Business Case Developer 8/09-2/10

Assessed current state of supply chain, process, corporate organization, and technology of JDA Manugistics Demand, Demand Classification, Fulfillment, CPP, Collaborate, Terra Demand Sensing, Inventory Optimization, and SAP ECC. Created high level design of Master Planning, organization and technology upgrade; developed the business case with a 234% IRR and 1.7 year payback with inventory reduction, network optimization, improved customer order fill rate, and reduced obsolescence, total savings of $114M.

Client: Pepperidge Farm – JDA Supply Chain Transformation - Project Design - Role: SME 8/09-12/09

Assessed current state of supply chain, process, planning organization, and technology of JDA Manugistics Demand, Fulfillment, Distribution, Dynamic Deployment, and SAP ECC. Developed high level design of dramatically improved process with Master Planning, with organization and technology upgrade.

Client: Becton-Dickinson; S&OP, SAP SCM5.1 - APO (DP, SNP, GATP); Role: Project Lead 9/08-8/09

BTS Lead (Business to S&OP) in Project “Everest” Design of SAP ECC and APO for a $7B global healthcare manufacturing and distribution enterprise; project included process and system design and configuration in DP, SNP, BI and BPC modules to support global S&OP process, with integration to demand, production, supply planning, as well as sales and marketing planning, and financial management.

Client: McCormick, Inc.; SAP SCM 5.1 - APO (DP, SNP, PP/DS) SNC; Role: Project Manager 2/08-9/08

Project Manager and DP Solution Lead for multi-billion dollar food manufacturer and distributor, to conduct AS-IS, TO-BE, define scope, business case, and project plan for upgrade from APO 3.0a to SCM 5.1, including workshops for BPR, support of S &OP cycle, and VMI relationships (40% of total sales); created high level solution and implementation plan for SCM modules: DP; SNP; PP/DS, and SNC.

Client: Hollister, Inc.; S&OP, SAP SCM5.0 - APO (DP, SNP); Role: Solution Architect 8/07-2/08

Private manufacturer of medical devices, Supply Chain Assessment of their Sales and Operations Planning process, including demand planning, inventory management, and supply planning, using SAP APO (DP, SNP) systems; analysis included global workshops and process design, SKU Rationalization and Inventory Optimization. Sold post assessment work for process redesign and SAP SCM systems enhancements.

Client: BiC Inc: JDA Supply Chain Strategic Planning and Simulation; Role: Project Manager 3/07-8/07

For a multi-national stationery and personal products manufacturer, created a pilot simulation model demonstrating the interrelationships of JDA Supply, production, and distribution, optimizing lead times, cash flows and inventory levels; used ARENA modeling software.

Client: Johnson Controls; JDA Network Optimization and Route Design; Role: Project Manager 11/06-3/07

For a $4 Billion manufacturer of batteries, analyzed the supply, production, and distribution network for the growth of a new product line, and the reverse logistics of recovering spent batteries for recycling, including the re-design of delivery routes to accommodate returns. Sold add-on work to participate in the management of the 15 cost savings projects we defined, in supply, production, and transportation, totaling $13M.

Client: Exide Technologies; JDA Transportation Management System; Role: Project Manager 06/06-11/06

For a $3 Billion manufacturer of batteries, created a centralized Load Control Center and implemented the JDA Manugistics Transport 7.2.2 transportation management solution, comprising over $50M expenditures annually; implemented Carrier, Monitor, and Collaborate; automated EDI load tendering and created custom solution for planning inbound loads; first full year savings over $2M based on improved carrier selection, backhaul planning, increased continuous moves, and improved supply chain performance and visibility

Client: Eby-Brown; JDA Network Optimization and Route Design; Role: Project Manager 02/06-06/06

For a $3.8 Billion food and consumer products distributor, managed a project to grow the Distribution Model for servicing convenience stores in the Midwest; designed a new, $40M, 7 day per week distribution operation for fresh products, with 4 DCs, and designed and optimized delivery routes using TruckStops; created the business case with all capital and operating costs, servicing 1,300 stores daily.

Client: Spectrum Brands; SAP SCM4.1 - APO; Role: Solution Architect 11/05-2/06

Multi-billion manufacturer of consumer products with a recent billion-dollar expansion by acquisition; process and systems analysis of demand planning, distribution, deployment, inventory, and transportation across production and distribution network; focused on utilization of SAP APO (DP, SNP, and TLB) systems. Made recommendations for adaptive supply function, driven by rapid reaction to POS data.

Client: Charmer-Sunbelt; SAP Implementation; Role: Project Blueprinting 7/05-11/05

For a $3 billion dollar alcoholic beverage distributor, conducted enterprise destination mapping with the executive team, to align company goals with the project blueprint for a full SAP implementation; managed blueprint development, reengineered processes with teams of subject matter experts in functional areas: SD; MM; PP; WM. Realized all client goals: improved demand planning; inventory reduction; improved supplier relationships; and excellent customer service. Mentored 2 SAP recent hires in process design.

Client: Boehringer-Ingelheim; Red Prairie Production Control; Role: Subject Matter Expert 2/05-07/05

For a global pharmaceutical products manufacturer, analyzed and mapped the inventory control process and related processes in warehouse management, production planning, and quality assurance in a validated environment; made recommendations to the director of supply chain, regarding the use of the Red Prairie System, and ways to improve productivity, accuracy, and real-time status visibility.

Client: Coty US; JDA Transportation Management System; Role: Transportation Mgt Expert 06/04-2/05

For a $1B global personal care products manufacturer, reengineered process for $27M transportation spend, and implemented the JDA Manugistics Transport 7.1 Transportation Management System. The project combined inbound and outbound, increasing load consolidation for both. The client's goals of $1M savings, improved customer service, and real-time status visibility of all shipments via EDI, all exceeded first year.

Client: Graphics Packaging International; Network Optimization; Role: Project Manager 11/03-06/04

For a $5B international packaging company, proposed, managed and implemented a project to analyze the supply/demand network and optimize the sourcing of materials, the utilization of manufacturing capacities, and the distribution of product, by SKU, throughout the system; identified savings equal to two percent of gross revenues, based on changing supply patterns from sourcing plants, and by changes in trans mode.

Client: Zimmer, Inc.; Production Scheduling Implementation; Role: Project Manager 06/02-11/03

For a $2B world-leading manufacturer of artificial joints and orthopedic devices, managed a project for SynQuest APS software implementation, in an FDA-controlled environment. Better scheduling yielded shorter lead times, and continuous visibility of the status of work in process, while avoiding new capital expenditures to meet growing demand, and maintaining 99% customer service level.

Client: Printpack; Production Planning and Scheduling Implementation; Role: Project Manager 06/00-06/02

For a large packaging company, project manager for multi-million dollar implementation of a suite of supply chain systems including network optimization, dynamic distribution optimization, and advanced planning and scheduling, at 14 manufacturing plants. Client reduced setup costs, inventories and scrap.

Affiliations

Value Chain OPT LLC, Principal, Consultant – Lunenburg, MA, - March 2010 to Present

Capgemini, home ofc – Lunenburg, MA, Senior Manager – July 2008 to March 2010

Plan4Demand Solutions, Inc., home ofc – Marietta, GA, Senior Manager – June 2006 to Dec 2013

Clarkston Consulting, Atlanta, GA, Manager – June, 2004 to June 2006

Viewlocity, Inc. / SynQuest, Inc., Atlanta, GA, Supply Chain Advisor - August 1998 to Present

JDA / Manugistics, Atlanta, GA, Application Consultant – March 1997 to Dec 2012

Riverwood International Corp., Atlanta, GA: Global Supply Manager - Jan 1993 to Dec 1996

Chiquita Brands International, Cincinnati, OH: Director, Purchasing - May 1991 to Jan 1993

Carnaud-Metal Box, Risdon Div, Naugatuck, CT: Manager, Purchasing - Jan 1988 to Nov 1990

Entrepreneur: co-founded International Tariff Management, Inc. - Oct 1986 to present

Education

Bachelor's degree in Civil Engineering from City University of New York and completed MBA coursework at Pace University in Financial Management before beginning a Ph.D. program at New York University in Quantitative Analysis.

Certified Purchasing Manager (NAPM); Certified Quality Engineer (ASQC); Professional Engineer (P.E.)

Languages: German, Russian

Innovation

Published: “Computers in Purchasing”, published by American Management Associations

Patent Pending: created “Daily Retail Inventory-Service Target” model for optimizing store inventories



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