Management
Resume:
William Higgins
Randolph, Ma 02368
********@*****.***
PROFILE
Network Administrator and PC Service and Support Technician with vast technical experience including. Several years of mechanical experience, including diagnosis, service and repair. Effective communication skills and troubleshooting abilities. Seeking to utilize recent education and training in a challenging position with a company that I can utilize all my experience and room to grow. I am currently studying Information Technology at the University of Massachusetts. I am also working towards my Bachelor’s Degree in IT Management.
CERTIFICATION
Clark University Computer Career Institute Woburn, MA 2002-2003
Microsoft Windows 2000 Professional Systems Administrator Master Certificate Program
Building and administration of a Microsoft Windows 2000 Advanced Server network; troubleshooting networks; utilization of Active Directory and performance and network monitors; creation of user accounts and assignment of rights and permissions on domain-based networks and peer-to-peer networks, including securing servers; installation, configuration and management of protocols, services, printer sharing, domain controllers and application, print and file servers; encryption and decryption of files and folders; implementation and configuration of RAID to provide fault tolerance.
Installation, configuration and troubleshooting of Windows 9x, NT 4.0, 2000, XP, Windows 7, Windows 8, Professional and 2000 Advanced Server, including defragmentation of hard disk, disk partitions, batch files, device drivers, autoexec.bat, config.sys and memory management
Disassembly and reassembly of a PC, including hard drive, floppy drive, CD-ROM, processor, memory, power supply, motherboard, CPUs, modems, expansion cards, sound cards and network interface cards, water cooling
Installation, configuration and troubleshooting of Microsoft Office 2007-2010, including Microsoft Word, Access, Excel, Outlook and PowerPoint
Acquired fundamental knowledge of hardware and operating systems, terminology, applications, networking, data communications, topologies, structures and protocols
TECHNICAL SKILLS
Windows 2000 Advanced Server/NT 4.0/98/95, XP, Windows 7, Windows 8 Operating Systems, Bluetooth, MAC, Wireless Networks Novell, DOS, MS Office 2007-2010, PC Troubleshooting, Networking, Domain Controllers, User and Group Accounts, Active Directory, DNS, DHCP, RIS, RAS, VPN and WINS Servers, Remote Access, Group Policy, Security, Internet Information Services, RAID, ADOBE Lightroom, Photoshop, Dreamweaver.
EDUCATION
University of Massachusetts Boston, MA September 2015 – Present
Information Technology Management
North Shore Community College Danvers, MA 2013-2014
EXPERIENCE
Toyota of Watertown Watertown, MA June 2015-Present
Service Advisor
Provide accurate estimates for all the services or repairs recommended.
Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Present a service menu of recommended maintenance services to every service customer.
Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility.
Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
Perform other specific administrative functions as directed by service management.
Ira Toyota Danvers, Ma Nov, 2014- June 2015
Assistant Service Manager
Promptly met and greeted service customers in a friendly and courteous manner. .
Provided accurate estimates for all the services or repairs recommended.
Carefully inspected every finished repair order for proper completion, pricing, accuracy and legibility.
Checked on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Handled minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
Presented a service menu of recommended maintenance services to every service customer.
Obtained accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
Documented flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
Performed other specific administrative functions as directed by service management.
True Exposure Photography Groveland, MA 2005-2014
Photographer and Sales Associate
Photographed people
Sold portrait packages
Scheduled appointments
Xercore Technologies Revere, MA 2001-2005
Network Administrator / PC support
Maintained servers and systems.
Handled day-to-day management of servers.
Managed data backups and disaster recovery operations.
Documented installation instructions and aided as second level of support.
Troubleshot system related problems.
Knowledge in Active Directory Domain Services and how to troubleshoot Domain Policies.
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