operations

Stephan T. Beck

**** ******* **** ***: 708-***-****

Fox Point WI 53217 Email: *********@*******.***

PROFILE

An operations and sales executive with experience at maximizing profitability through sales, operational improvement, and leadership. Proven track record of identifying and capitalizing on new investment opportunities and revamping acquired and managed properties to improve service, increase resident satisfaction and control costs. Dedicated to building and leading cross-functional teams that have consistently exceeded company expectations.

EXTENSIVE PROFESSIONAL SKILLS & EXPERIENCE

Strategic Planning, Problem Solving & Leadership

Developing & Fostering Service-Oriented Cultures

Marketing, Branding & Business Development

Managing New Developments, Acquisitions & Turnarounds

Controlling Costs & Improving profitability

Maximizing Customer Satisfaction & Retention

Hiring & Motivating High-Performance Teams

Implementing Capital Improvement Strategies

Controlling Multi-Million Dollar Budgets

EXPERIENCE

HERITAGE SENIOR LIVING, Milwaukee WI 2012 – Present

Senior housing management and development company specializing in independent, assisted living and memory care communities

VP of Operations

Developed a sales and marketing platform that increased occupancy to 95.3% for the portfolio. Initiated a branding strategy that improved operations and consistency in our resident care, life enrichment, culinary and revitalizing the body mind and spirit. Improved labor costs by developing staffing tools and educating employees so they understood how budgeted hours and schedules are developed and managed. Developed a report that tracked line item costs on a per occupied unit and per property basis. Grew year over year NOI growth by 10%.

ATRIA SENIOR LIVING, Louisville, KY 2011 - 2012

Senior housing management company specializing in the care of seniors located throughout the country

VP of Operations

Responsible for the management of the Midwest sales and marketing efforts, operations, resident care, food service, maintenance, activities, and human resources. Developed budgets for each property and monitored ongoing financial controls

Increased year over year NOI growth by 9.8% for the portfolio of properties.

Increased average occupancy by 1.5%

Whiteco Residential, LLC, Merrillville, IN 2005 – 2010

Private real-estate Investment Company specializing in the development, construction, and management of luxury high-rise and affordable garden style apartment communities in major metropolitan markets throughout the U.S.

President

Responsible for supervising operations, sales and marketing, accounting, technical services, legal, engineering, acquisitions, and property management

Planned and instituted over $5 million dollars of apartment and club house upgrades

Oversaw site selection, market analysis, community design to opened market rate and affordable properties

Transformed the corporate culture to be sales and service-oriented, which improved profitability, curb appeal, and resident satisfaction

Brookdale Living Communities, Inc., Chicago, IL 1997 – 2005

Nation’s largest owner and operator of senior living/assisted living communities and a leading provider of related services; formerly the senior housing division of The Prime Group, Inc. until its IPO in 1997

Senior Vice President, Operations

Responsible for managing properties, operations, sales and marketing, food and beverage, assisted living, licensing, resident services, accounting, new business development, and engineering

Spearheaded the opening and stabilization of nine new developments

Acquired and assumed the management contracts for over 50 properties and increased their value through capital investments, service enhancements, and cost controls

Led 12 property renovations totaling over $20 million

The Prime Group, Inc., Chicago, IL 1990 – 1997

A developer of preeminent commercial and residential real estate, which owned and operated a leading senior housing division until 1997

Director, Operations (1996 – 1997)

Responsible for overseeing six properties and developing an operational platform to support growth

Established operational and safety manuals, standards of performance, job descriptions, and food and operational cost control and tracking systems

Developed and trained management teams and instituted environmental, health and safety programs

Directed staff and property development meetings with all stakeholders

Executive Director 1990 – 1996

Responsible for opening and managing a luxury 341-unit retirement community in Lincoln Park, Illinois formerly managed by Classic Residence by Hyatt

Built a reputation as one of the finest senior living facilities in the country

Attained 100% occupancy and maintained that rate for 14 months in a row

Previous experience includes management positions with Westin Hotels and Resorts at The Westin Hotel Seattle, The Westin Renaissance Center in Detroit, The Westin Hotel Stamford, CT and The Westin Hotel Chicago on Michigan Avenue.

EDUCATION

Washington State University, Pullman, WA Bachelor of Science, Hotel Administration, 1980

Additional training in leadership skills: University of North Carolina & Kellogg School, Northwestern University. Board Member of the National Multi-Housing Council (NMHC) for five years.

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