Supply Chain Service

Janani Babukrishnan

Address: **** ******* ***** **, *** D, Blue Ash, Cincinnati, Ohio.

Email: **********@*****.*** • Mobile: 513-***-**** SUMMARY OF QUALIFICATIONS

An MBA graduate with specialization in supply chain and operations strategy and Bachelor in computer science engineering. 7 years of professional work experience with IBM in delivery/operations management, consulting and program management. Selected for a prestigious leadership program and bravo award in IBM. Post-MBA project internship experience in supply chain with TCS (Tata Consultancy Services) and The eVSM (electronic Value Stream Mapping) group. Highly motivated self-driven individual with experience handling strategic projects, seeking a full-time position in strategic planning process for an organization or in supply chain strategy. EDUCATION

Master of Business Administration (Full-time MBA – Supply Chain & Operations Strategy) May 2015 University of Cincinnati, Carl H. Lindner College of Business, Cincinnati, Ohio

GPA: 3.73 - Received a graduate scholarship.

Bachelor of Engineering (B.E - Computer Science) May 2006 University Visweswaraya College of Engineering, Bangalore University, Karnataka, India

GPA: 3.5 – Graduated with First Class Distinction EXPERIENCE – 7 Years with IBM

Tata Consultancy Services (TCS) – Cincinnati, Ohio, USA Jun 2015 to Aug 2015

Supply Chain Analytics – R&D Intern

v Management research project in Omni-channel retail v Researched existing patents and created a patent taxonomy to summarize existing work in the field of assortment planning. Identified a new topic to pursue further research and is selected for patent filing process

v Developed an optimization model for assortment planning to maximize weight of orders fulfilled The eVSM (electronic Value StreamMapping) Group – Cincinnati, Ohio, USA Feb 2015 to April 2015

Management Intern

v Managed new product testing and assisted in the launch of the new version successfully v Created and launched a marketing campaign for eVSM on Linked In v Developed user manuals for the eVSM software

International Business Machines (IBM India Private Ltd) - Bangalore, Karnataka, India

Delivery Project Manager Jan 2010 to May 2013

v Escalation Point: Escalation point for clients and India team for high severity issues for several clients including Ameriprise Financials, Doosan Infracore Inc., Children’s hospital of Los Angeles, L’Oréal USA v Governance & Reporting: Maintained reports, month end presentations and compliance requirements of clients.

Service Level Agreement Reports (SLA), Entitlement Reports (Includes storage, instances etc.)

Weekly Service request statistics – Reviewed with the client on a weekly basis with details of root cause analysis of any incidents, planned outages, projects etc.

Monthly service delivery presentations with a summary of high severity issues for the month with graphical representations of the client’s system overall health & status. v Client Interface: Single point of contact for the client to answer queries, maintain offshore team relationships & own client satisfaction. Clients Rated IBM services in annual client satisfaction survey on an average with a 3.8 out of 4, which is interpreted as very satisfied. v SLA Adherence & Maintenance: Responsible for contract Service Level Agreements/Objectives

(SLAs/SLOs). Achieved 100% SLA for my clients for 2013 with 0 SLA credit by timely resolution of issues & proactive monitoring of clients systems on a daily basis & effective communication with clients.

Consulting Project, Corporate Service Corps Jun 2011 to Dec 2011 v Corporate Service Corps is a Prestigious Leadership Program at IBM. v Served onsite in Tianjin China in August 2011.

v Consulted with three clients in Tianjin: Lizigu farm, Dynasty wines & Yiyuan Steel Corporation v Successfully helped resolve some of their diverse issues in management such as implementation of best practices in IT, Marketing and ideas for business expansion.

Service Delivery & Program Manager Jan 2008 to Dec 2009 v Problem Management: Reduced the total number of chronic issues across peoplesoft clients from 40 to just 8 a month by implementing a new tracker & presenting to senior management v Efficiently handled contract management. Achieved annual target to maintain all entitlements below the threshold values and within contractual limits thereby achieving zero revenue leakage. v Quality of Delivery of Client Requests. Successfully maintained the number of old service requests raised by the client to a maximum of 10 for any particular week when compared with hundreds of requests from other clients by communicating the client’s sense of urgency while effectively handling available resources. v Responsible for driving, tracking & monitoring IBM internal projects within the peoplesoft line of business for the year 2009. Achieved 100% completion of all projects within target timelines with 99% accuracy by implementing project management guidelines from initiation till closure of each project.

Oracle Pre-Sales Specialist Aug 2006 to Dec 2007 v Prepared effective client solutions and proposals. Been instrumental in successfully closing deals for 30 clients across Oracle & PeopleSoft by preparing packages of pre- qualification requirements: including RFPs, pricing configuration, client questionnaires & architectures for internal board review & appropriate use of pricing methodology.

v Played a significant role in the completion of Oracle catalogue offering. The offering lists out in detail about the ERP package entitlements which are offered to customer for each quarter for use by the solution architects. Successfully turned around the offering in 4 quarters. LEADERSHIP AND AWARDS

International Business Machines (IBM India Private Ltd) - Bangalore, Karnataka, India

Mentorship program by IBM Germany (2013): Selected for Global young talent program where experienced professionals in India are selected as mentors to coach young employees from IBM Germany on their expat assignment to India.

Leadership Development Program (2011): Selected for the Corporate Service Corps program (one of the prestigious leadership development programs of IBM in 2011).

Bravo Award for best performance amongst peers (2008) SKILLS AND ACTIVITIES

Computer: Management/ Office Software: MS Project, @Risk, MS Visio, eVSM, MS Office

Languages: Fluent in English, Hindi, Malayalam, Kannada ; Native in Tamil

Extra-Curricular: Won prizes in essay writing, quiz competitions, crossword competitions and elocutions in school.

Professional Development: Avid reader of career development books, newspaper editorials & business magazines.

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