Customer Service Manager

ABDUL C. SHAIBU

** * ******* **** 917-***-****

BRONX, NY 10468 *********@*****.***

CAREER SUMMARY

Exceptional in developing useful Sales Strategies/Tactics

A problem solver with an entrepreneurial mindset who quickly grasps complex situations and turns them into a manageable tasks

Team player with demonstrated ability to work in a fast-paced environment.

Strong interpersonal skills, ability to work well in a team setting and with upper management to achieve positive results.

Excellent oral and written communication skills with the ability to collaborate with diverse populations.

Client focused, detail oriented, with the capability to manage multiple tasks.

PROFESSIONAL EXPERIENCE

Anchor Associates

Real Estate Agent Dec 2013-

• Coordinate appointments to show home and apartments to prospective renters/buyers

• Provided detailed information about property such as location transportation, security, building amenities, tenant satisfaction and other pertinent information

• Ability to drive transactions from start to finish with full accountability.

• Promote sales/rental of properties through advertisements, open houses, and participation in multiple listing services.

JPMorgan Chase May 2010 - Nov 2013

Branch Manager - Vice President

• Manage and oversee staffing levels by hiring and successfully retaining qualified candidates.

• Achieve optimal profitability in several underperforming branch offices.

• Assess market conditions to plan and implement appropriate market penetration and delivery strategies.

• Manage branch profitability by minimizing operations differences, optimizing efficiencies,

generating fee income, and controlling expenses.

• Develop and cultivate long-term relationships with corporate and individual clients, ensuring high

retention success rates by serving as an interface between the bank and the local community.

• Experience includes P&L responsibility, prospective investment evaluation, market filtration, and

market strategy

Relationship Banker/Small Business Banker March 2008- May 2010

• Prospected, cold called, networked and developed new business opportunities within the community and specified territory

• Worked with small business clients to identify new prospects and cross-selling opportunities with current customers.

• Actively maintained loan portfolio of commercial loans assigned.

• Meet and exceed customer and small business client goals.

• Consistently worked with consumer and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services and solutions to meet those needs

• Worked effectively with affiliated partners such as Financial Advisor, Relationship Manager, and Mortgage Officer which help build branch revenue and maintain high balance clients

• Utilized strong customer service skills to maintain clients and receive referrals

• Proven success in establishing new clients, revenue generation, delivering results.

Teller Feb 2007 - Mar 2008

• Managed customer transactions

• Ensured clients received excellent customer service

• Processed sales referrals and promoted bank services and products.

• Consistently provided outstanding customer service.

• Developed fliers to promote new and existing products.

• Maintained the ATM and conducted monthly and bimonthly audits for review by the Branch Manager.

Barnum Financial Group (MetLife)

Financial Advisor (Intern Sept 2006- Dec 2006

• Obtained and analyzed data then met with prospective clients about their financial goals and needs.

• Ascertained data then effectively conveyed information to colleagues and customers in written or oral form

• Seek out new clients and develop clientele by networking to acquire new customers and generate lists of prospective clients.

• Sell various types of insurance policies to businesses and individuals

• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

EDUCATION

Bachelor of Arts in Economics and Law,

SUNY COLLEGE AT OLDWESTBURY, Hicksville, NY

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