Customer Service Data Entry
Resume:
Louisa Andrea Ballentine
Durham, N.C. 27713
E-mail address – ************@***.***
OBJECTIVE
A Challenging position in the field of Administrative Office Technology, where my dedication and attention to
detail will create opportunities for growth.
PROVEN ASSETS
More than 10 years experience in customer relations and data entry. Excellent organizational and communicational skills.
Extensive experience in reception and administration. Accustomed to working independently and ability to make decisions.
Highly motivated an eager to learn new skills.
EDUCATION
Sept./1992 – March/1994 Durham Technical Community College; Durham, North Carolina
Major: Business Administration
August/1985 – June/1988 Hillside High School; Durham, North Carolina; 1988 Graduate
Memberships: FBLA – Future Business Leaders of America,
Computer Programming, Academic – Diploma
January/2004 – March/2004 Good Work’s Program, Durham, North Carolina; 2004 Graduate
Building Your Business - Diploma
January/2008 –June / 2012 Ashford University; Canton, Iowa (Online College)
Major: Psychology
WORK EXPERIENCE
September/2008 – Present
BASF/Insight Global Inc: RTP, North Carolina: SAP Data Analyst (Contractor)
Duties: Experience working in SAP/R3, MS Word, Excel, Material Master Database, and strong oral/written communication skills, Maintain articles & bill of material, process material master request, table updates, perform other data administration activities;,transferring data within applications and between systems; querying products in other internal database systems & data warehouses, proofing, editing, Work as a team player to produce needed outcome and make good judgment decisions and accustomed to working independently
October/2006- September/2008 (Contract Ended)
IBM / Manpower/Spherion/Monarch: Durham, North Carolina: Executive Administrative Assistant
Duties: Administrative support to Global Services Department / functional /organizational manager / executive to improve the efficient business operations of the specific staff and to assist in meeting the organization’s overall business objectives/Project management support. Responsibility include data entry, customer service, access, reviewing, prioritizing, summarize and preparing replies to correspondence, presentation; ensuring calendar maintenance reflects focus on priority issues; QuickBooks, develops and monitors department / functional budget, expense and reports, inventory, ordering, database applications, Strong communication and organizational skills, and Accustomed to working independently etc.
April/2001 – September/2006 (Contract Ended)
Quintiles, Inc. / Kelly Services: Durham, North Carolina: Administrative Support Assistant (Biostatistics Department)
Duties: General administrative support for the department, assist in project management, Data Entry, Customer Service, Scheduling appointment, word processes correspondence and reports, initiates, processes, maintain files, coordinating travel schedules, arranging meetings, and teleconferences. Receives, photocopies, distributes, and files a variety of incoming and outgoing correspondence and reports. Distributes incoming and outgoing mail, heavy archiving, assist P-Card activities, maintain inventory of office supplies, prepare presentations, strong communication and organizational skills and other general administrative duties.
April/2000 – March/2001 (Temporary)
City of Durham: Durham, North Carolina: Staff Assistant (Environmental Resources)
Duties: Administrative support to department entire division with public relations. Data Entry, Customer Service, Answer multi-line phone system and screen incoming calls; provide information regarding department policies and procedures; scheduling appointments and other related activities and functions.
January/2000 – March/2000 (Griffin / Stafco Professional Services)
Duke University Development: Durham, North Carolina: Administrative Secretary (Duke Annual Fund)
Duties: Clerical and secretarial support to Director and Associate Director. Accustomed to taking the initiative and working independently. Ability to create a database, Data Entry, customer service, transcribe dictation, maintain office correspondence and reports. Editing / Proofing computer generated reports.
January/1999 – December/1999
Durham County Mental Health: Durham, North Carolina: Office Assistant III (Access/Crisis Unit)
Duties: Clerical and technical support to crisis team and Unit Director. Initiates, processes, maintain files, data entry, customer service, utilize database, maintain confidential with legal documents and reports. Strong communication and organizational skills. Maintain inventory of office supplies and prepare orders, account payable. Prepare agency’s timesheets for payroll, oral and public communication skills. Assist internal and external clients.
January/1998 – January/1999 (Interim Personnel)
Blue Cross Blue Shield: Durham, North Carolina: Administrative Assistant (Broker Service Unit)
Duties: Initiates, processes, data entry, maintain files, process claims, assist customer and their dependents on benefits issues related to health, dental, disability, life, and retirement plan.
July/1997 – January/1998
Time Warner Cable: Durham, North Carolina: Customer Service Representative
Duties: Heavy telemarketing sales, billing, oral and written communication skills.
May/1994 – June/1997
VB Professional Services: Durham, North Carolina: Administrative Assistant
Duties: General secretarial skills.
SKILLS
Computer Programming, type 40 – 50 cwpm, answer multi-line phone system, UNIX/Linux Command line, Oracle database, data entry, Lotus 123, Microsoft Word, Excel, PowerPoint, Access, Outlook, Microsoft Project, People Soft, WordPerfect, Lotus Notes, PageMaker, QuickBooks, SAP Program, and Medical Terminology.
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