Product Development Manager/Analyst

Coral Ness

acr87p@r.postjobfree.com 309-***-****

Providing strong leadership with a results-driven approach toward making positive change.

Motivated and dedicated senior-level information systems professional with 20 years of experience leading and managing teams. Proven record of effective streamlining and strengthening of processes and applications to maximize performance and profitability.

PROFESSIONAL EXPERIENCE

CATERPILLAR, INC. – Winston-Salem, NC 2012 - Present

Six Sigma Black Belt

Lead information system and technical projects for Advanced Components Systems division.

Develop and maintain infrastructure and applications for engineering and accounting users.

Communicated vision, generated plan and executed development of new database and web applications to facilitate R&D project portfolio management and financial reporting.

Data governance for databases and lead analyst for all new data sources.

Gather user requirements and convert into solution plans and technical instructions.

Code and maintain VBA modules for automated Excel processes.

Collaborate with business partners to improve access to data in other internal systems.

ALIPRO - Peoria, IL 2010 - 2012

Consultant at Caterpillar, Inc.

Provide business and technical analysis to Drivetrain Systems Business Unit.

Researched internal manufacturing and financial data systems and processes to generate workflow and next steps summary to gain efficiencies within material order-to-deliver stream.

Documented and analyzed As-Is/To-Be processes and identified gaps on 6 Sigma project to reduce drawing quality iterations from 2.3 to 1.3 resulting in $1.5 - $3 million in cost savings.

Automated monthly budget report process which reduced creation time from 16 to 2 hours.

Developed worked parts lead-time tool which reduces time to calculate schedules by 60 percent and is heavily used to make source decisions across several business areas.

Created dashboard for consolidated, easy to read graphic views of R&D project forecast/spend ratios and trending.

BRADLEY UNIVERSITY - Peoria, IL 2009 - 2012

Adjunct Professor

Instructor for Management in Organizations and Principles of Marketing classes required for Accounting, Engineering and Finance majors.

THE LAROC GROUP - Peoria, IL 2008 - 2010

Principal Consultant

Business process improvement consulting group for start-ups and small firms.

Developed multi-channel marketing initiatives and designed web-based survey and assessment tools for management consulting and executive coaching firm.

Outlined and executed roadmap to gain federal and state licensing for importing start-up.

Generated business plan and financial estimates, established work flows for back office processes, and designed technology infrastructure for new healthcare patient advocacy company.

Coral Ness Page 2

CHOICEPOINT PRECISION MARKETING - Peoria, IL 2005 - 2008

Director Product Development - Database Division

Member of management team providing technical and data services to HSBC Bank. Managed remote cross-functional teams of 25-45 resources and directed day-to-day operations related to development and maintenance of HSBC customer databases and marketing initiatives.

Reduced program implementation time 25% by restructuring planning phase objectives and procedures, redesigning data processing instructions and creating output specifications guide.

Created standardized business model through functional analysis, streamlined architecture, and continuous assessment and understanding of client needs. Effort led to zero error rate in campaign execution and media delivery for two consecutive years.

Collaborated with team members to launch strategic campaign data mart to increase efficiency in data access, reduce the number of processes, and decrease execution time.

CATERPILLAR LOGISTIC SERVICES - Morton, IL 2005 - 2005

Aerospace and Defense Analyst III

Provided 24-hour support on multiple supply chain and asset management systems.

Participated in 6 Sigma project to redesign and upgrade client’s inventory supply chain system.

Evaluated, documented, and converted COBOL report programs to comply with new application.

Maintained detailed documentation of trouble-shooting, solution implementation, and metadata.

LAROC CUSTOM SERVICES - Peoria, IL 2002 - 2004

Principal

Launched a customized site maintenance service for construction firms.

Created and executed detailed service plans to meet unique needs of each client.

Increased revenue 64 percent over three year period with ending profit margin of 58 percent.

CUSTOMER DEVELOPMENT CORPORATION - Peoria, IL

Director - Account Services Division 1996 - 2002

Promoted through series of increasingly responsible positions at database marketing and services firm. Managed account teams responsible for development and execution of direct mail marketing campaigns. Oversaw selection, training and performance reviews for 12-15 direct reports.

Profit/Loss accountability for $14 million client account; consistently exceeded monthly revenue goals by 20% by identifying opportunities and providing effective solutions.

Developed and executed innovative marketing letter production system which saved the client $100,000 annually and reduced internal time for letter changes by 55%.

Created method to document complex coding instructions leading to simplified roadmaps, 40% decrease in programming and testing time, and 67% reduction in post audit changes and fixes.

EDUCATION and CERTIFICATIONS

Master of Business Administration Bradley University

Bachelor of Arts - Business Administration Marycrest College

Associate of Applied Science - Business Management Illinois Central College

Six Sigma Black Belt DMAIC and DMEDI - Caterpillar, Inc.

Six Sigma Lean Management Expert Rating Certified Professional

TECHNICAL EXPERTISE

Microsoft: Access, Excel, Outlook, Power Point, Publisher, Project, SharePoint, Visio, Word

SAP: Business Objects, Crystal Reports, Explorer, OpenDocs, Xcelsius Dashboards

Other: Citrix, Cognos, Lotus Notes, Primavera, SQL Developer, Tableau, Toad, Unica Affinium

Programming: Oracle, DB2, SQL, ETL, Java, SAS, VB, VBA, PHP, XML, HTML5

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