Customer Service Manager

Jared M. Gabriele

** ********** *** ** ***** Vista, AR 72714 479-***-**** *************@*****.***

Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills. Highly-adept at balancing multiple priorities while maintaining uncompromising focus on high quality standards and bottom-line profit improvement. Collaborative leader who can turn under-performing individuals into super-productive team members that work efficiently and exceed all expectations. Promoted to positions of increasing authority due to consistently surpassing all managements’ expectations. Effective communication who can easily build consensus with professionals of all levels and backgrounds.

Experience Highlights

REGIONS BANK, Bentonville, AR

Branch Manager, 2014 to 2015

Played an instrumental role in improving associate survey scores by over 30% from previous year

Managed a team of five bankers who had never reached bonus to reaching 100% bonus in the same quarter

Led the branch to reach quarterly goal for the first time in two and a half years

Originated and closed the most loans dollars ever in the Bentonville branch

ALLSTATE, Rogers, AR

Sr. Account Manager, 2013 to 2014

Developed a referral network which led to a significant increase in quotes and sales

Implemented sales software technology that helps to expedite follow-ups on quotes and streamlined workflow processes

Led the office to break the record for most policies sold in a single month twice

Independent Insurance Agent, Bentonville, AR

Account Representative, 2011 to 2013

Assessed client’s needs to effectively market products to potential customers

Performed cross-selling of a diverse offering of products to existing

Provided exceptional customer service and guidance to clients, meeting and exceeding monthly goals on a consistent basis

Developed strong relationships with clients through continual evaluation of needs and interests in order to provide an experience tailored to each client

Introduced a diverse range of insurance products to meet client’s individual requirements

LENDERS TITLE COMPANY, Rogers, AR

Assistant Manager, 2006 to 2010

Secured new business and referral partners through prospecting, networking, and leads generation

Achieved a high level of customer satisfaction by performing fast and accurate real estate transactions, which led to being promoted to Assistant Manager within twelve months

Recognized as top closing agent at assigned location, leading branch in becoming profitable for the first time in over ten years

ARVEST BANK, Bentonville, AR

Assistant Manager, 2002 to 2006

Compiled and monitored daily reports, ensuring each associate met and exceeded established goals

Implemented weekly performance reviews which increased employee productivity and drove our branch to being number one in our area in products per client on a consistent basis

Completed extensive management training programs which enhanced my leadership skills

Education & Licensure

Professional Licensure

Arkansas Property and Casualty

Arkansas Life and Health Insurance License

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