Service Technician

Duane S. Mitchell

** ********** ***** * ******, IL

630-***-**** t ******@*****.***

Communication Service Technician

An Expert in Telecommunications, Experienced in All Aspects of Testing and Installation

Self-driven and highly technical Communication Service Technician with more than 20 years of experience assembling, installing, repairing and testing telecommunication equipment. Ability to work independently, diagnose problems, and take appropriate action with minimal supervision. Expertise in all telecommunication testing equipment, team management, and inventory.

CORE COMPETENCIES

Telecom / Network Equipment t Testing Tools & Procedures t Problem Resolution

Project Management t Team Management t Solutions Advice t Resource Management t Leadership

t Service Delivery t Communication t Safety Standards

Inventory Management t Tables, Drawings & Blueprints Interpretation

EXPERIENCES AND ACHIEVEMENTS

ALCATEL-LUCENT, Naperville, IL 1998 – Current

Communication Service Technician

Lead installer responsible for directing teams of 5-10 crew members on telecommunications installation and testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance, and dispersion.

tEnsure appropriate functioning and adherence to project specification by testing and repairing newly installed or updated equipment using test tools and observation.

tAdjust or modify equipment to enhance performance or in response to customer requests.

tAssemble and install communication equipment such as data and telephone communication lines, wiring frames, switching equipment, power apparatus, computer systems, and networks.

tComplete all paperwork, create methods of procedure, read blueprints and schematics, and manage inventory of equipment.

tMaintain knowledge of state and local regulatory standards and permitting requirements and determine procedures based on technical specifications.

tTest circuits and components of malfunctioning equipment to isolate sources of malfunctions.

ELECTROCOM AUTOMATION, INC, Arlington, TX 1992 – 1994

Service Technician / Lead Installer

Worked independently and supervised 2-3 technicians in the installation of automated mail processing systems for the US Postal Service and ensured work met all applicable technical and operational quality standards.

tRepaired all mechanical and electronic faults using various test equipment and diagnostic programs.

tProvided technical support and training for on-site maintenance personnel.

OTHER EXPERIENCE

US ARMY, Communications Equipment Evaluator, Sierra Vista, AZ

US ARMY, Satellite Repairman, Germany

EDUCATION

Degree, Field, ITT Technical Institute, Fort Wayne, IN

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