Sales Representative
Resume:
Eno Williams
*******@*****.***
Experienced and knowledgeable Sales Professional seeking to contribute training and acquired skills within a sales or retail environment. Work well independently, or in a group setting providing all facets of Sales and customer service. In-depth knowledge and understanding of numerous sales techniques and closing. Skilled in building rapport with potential customers and selling a vision that will greatly benefit them. Excellent communication and presentation capabilities.
Key Skills
Microsoft Office Suite
Sales and Marketing
Microsoft Outlook/Lotus Notes
Selling And Closing
DameWare (remote desktop connection tool)
Cisco VPN Client
Citrix Virtual Desktop
Scanners (Network and Local)
Blackberry (email, configuration, add/remove users)
Altiris
Remedy
TrackIT (tracking documented calls and issues)
Call Manger (Cisco IP Phones)
PeopleSoft CRM/EPM/ELM
Active Directory
Troubleshooting Computer Hardware/software
Strong Customer Service skills
Printers (network and local)
SecureDoc
Clinic Station
Work Experience
04/15/2015 – 08/02/2015
Marketing Agent Wolverine Roofing And Siding Houston, Tx
Visited homes with roof and siding damage and inspected for free.
Handled and worked out insurance claims to fix damaged roofs and siding.
Went door to door placing flyers to promote roofing business.
In charge of documenting and implementing new roof installations and siding.
01/29/2014 – Present
Sales Supervisor Pulse IT Services/ Cautious Insurance Houston, TX
Lead Supervisor for IT consultation sales and deployment.
Responsible for the training and implementation or sales techniques to new and current employees within the comapny.
Sold PC’s, Macs, Laptops, servers, routers, and other computer hardware equipment’s to customers.
Granted administrative rights to make account changes and create accounts (Active Directory, Microsoft Outlook and Access permissions) for new users in the company.
Installed or replaced desktops computers for purchases made by costumers and billed hem according to the service rendered.
Engaged in proper storage and documentation of old and new assets coming in and out of the company, which included wiping asset hard drive completely using DBAN utility.
Assisted users via Windows Remote Desktop to resolve technical issues, virus scan and quarantine, software installation, clearing system, outlook email and internet cache, and updates and billed them accordingly..
Generated and average of about $12,000 a month in sales including services rendered to new and current customers.
Sold website design services for customers and companies.
Signed up on an average 20 clients per month on health, car and home insurance.
02/2012-11/2013
Sales Representative AT&T Houston TX
Responsible for selling AT&T cell phone, long distance and internet services to potential customers.
Exceeded weekly quota of 25 sales per week by averaging at least 30-40 sales per week.
Responsible for researching and locating assets requiring remediation within the company using CEMS (Computer & Equipments Management System).
Assisted users with service and technical issues and also dispatching field techs to respective locations to assist customers.
Assisted in retaining customers requesting to cancel service and providing them with the best plan for their service.
Recognized in 3 consecutive months for best sales and retentive agent for several different campaigns executed within AT&T.
Assisted team leads and management in constructing a solid sales plan and technique to be implemented in various campaigns.
Assisted team leads and management in training new hires in within the company
07/2009-02/2012
Point Of Sales Representative TeleCheck Houston, TX
Responsible for selling and configuring Check & Credit card machines for businesses and vendors.
Responsible for selling different service packages for businesses and vendors acquiring check/credit card machines.
Delegated to work in three different location within the Houston area. Location varies according to demand of sales and assistance needed from each branch.
Met and exceeded daily quota of 20 sales between the three branches.
Upgraded clients from their basic service plan to a more updated and automated service plan to cater to their business needs.
Installed or replaced check/credit card machines for vendors at their respective locations or via mail.
Responsible for troubleshooting hardware failures or conflicts of the check/credit card machine.
Used company based ticketing system powered by SAP and Citrix to document issues and resolutions.
Supported all SAP environments, Microsoft Office Suite, Adobe Suite, Citrix Consoles, AutoCAD, Windows XP, Windows 7 and various stock market platform software.
Elevated within the company to Lead POS agent.
Responsible for researching on demand configuration platforms within the company database to sync with check/credit card machines configuration..
Contacted respective vendors to request source files or trail versions of software in question to initiate configuration.
Recognized in 5 consecutive months for best sales agent and 3 months for best technical agent.
08/2007 – 04/2009
IT Sales Tech Consolidated Grafix (CGX) – Sogeti Houston TX
Responsible for selling and upgrading printing services to companies and individual requesting printing of brochures, magazines, post cards, greeting cards etc.
Delegated rights to monitor, maintain and configure operation company servers using Windows server 2000 and 2003.
Responsible for going door to door businesses and signing up potential customers needing print work.
Obtained orders and requests from individuals and businesses around the world.
Assisted management in constructing an online service to were businesses and individuals can customize their print order with graphics and design and have the products shipped to their repective location.
Communicated with print factory located in Memphis TN, to orchestrate sales strategies to reach out to new customers.
Used Citrix web access to access Digital-PCS. A content manager responsible for the processing, printing, packaging and shipping of orders through respective operation companies.
Handled between 20-40 sales a week.
Created on average about 15 tickets a day.
07/2004 -06/2007
IT Sales Representative Gain Strategy Consulting Houston, TX
Sold IT consulting services and provided Helpdesk support for Physical Therapists, lawyers, real-estate agents, loan officers, and insurance agents with hardware/software issues including replacing bad components, re-installing software and running ant-virus software to diagnose and clean computers.
Configured printers, phones, alarm systems laptops and desktop for users in their respective businesses.
Used Active Directory to set up user accounts, delegates rights and configure emails within the company domain.
Used Remote Desktop Connection to remote into user’s machine to troubleshoot issues before going to location to further diagnose issue.
Supported software such as Adobe suite, Microsoft Office Suite, Outlook, Lotus Notes, XP, NT, ME, Vista, Active Directory, and PeopleSoft 8.8 CRM/EPM.
Created tickets through Peregrine to be escalated to proper technicians on duty.
Handled between 30-80 calls a day. Including after-hour calls.
Interacted with other services such as Comcast, AT&T, Dell and sprint to provide support.
Responsible for status reports which included track records of shipped computer parts at the end of the day and also work week for inventory.
Handled a complete rewiring and installation of about 50 computers in an office building and also connecting those computers at the data center.
06/2000-02/2003 Chevrolet Houston, TX
Sales Representative/ Online sales )
Responsible for selling new and used cars to potential buyers within the dealership.
Averaged 4 car sales per week including trade-ins
Recognized as top rookie seller within 1st month of joining company.
Responsible for generating leads through website designed by me to create sales.
Generated leads using craigslist, backpage, greensheet etc.
Sold over 50 cars within one year of employment
PROFESSIONAL REFERENCES
Lucas Scanlon CGX Peak-Season Supervisor 281-***-****
Simon Sanchez Robert Half Technology Supervisor 713-***-****
Etim King Gain Strategy Consulting Manager 713-***-****
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