Philip Archer
********@*****.***
SUMMARY
* ***** ********** ** **** management and leadership
Successfully coached, developed, and motivated staff, including performance reviews
Phone communication experience
Handle multiple conflicting priorities, delegating fairly and objectively
Work effectively with a wide variety of people
Able to successfully pass background check
EMPLOYMENT HISTORY
Connection Center Manager July 06-Present
Wal-Mart, Scarborough ON
Managing staff in the Telecom Department
Preparing weekly and monthly reports, performing administrative duties
Executing excellent communication in an ever-changing environment
Focused and self motivated individual who acts with urgency in a fast-paced atmosphere
Assistant Manager Jan 05-July 06
Bell Mobility, Scarborough ON
Analyzed client information, provided in a timely manor to settle client issues
Maximized sales and service objectives
Troubleshot technical services issues, determining root causes
Communicative leader who engaged, motivated, and inspired
Assistant Manager Feb 04 –Jan 05
Footlocker, Scarborough ON
Weekly sales coaching training and developing team members
Sales floor management to maximize client service and profitability
Direct contact with clients to ensure high level of satisfaction
Trained, developed, and directed according to company policy
Assistant Manager April 03 –Feb 04
Blockbuster, Scarborough ON
Maximized sales and service objectives
Managed inventory levels and minimized inventory shrinkage
Conducted in-store audits to measure cash and inventory controls
Trained new staff on policy and conduct
EDUCATION
Harwood High School, Ajax, Ontario
Certificate, Diploma Grade 12
References available upon request