Customer Service Representative

BRIAN MURRY

901-***-**** (Mobile) *** Las Colinas Blvd ********@*****.***

Irving, TX 75039

SUMMARY OF QUALIFICATIONS

A Financial Analyst with the ability to execute both tactical and strategic initiatives, which drives improvement to financial and operational performances. I would like to obtain a challenging position in the Financial Industry at mid or management level leading projects that create successful financial results as well as enabling, development, and implementation of systems and processes that sustain a performance driven culture.

EDUCATION

Bachelor of Business & Organization Management, Minor in Finance (Bethel University 2014)

PROFESSIONAL WORK HISTORY

Financial Analyst July 2013- Present

Customer Service Representative 3 February 2013- July 2013

Toshiba Internationl

Analyzing and compiling monthly budget reports using spreadsheets, graphs, charts, and pivot tables.

Conducts quantitative analyst of financial data to identify key factors effecting future forecasting trends associated with monthly budgets to cut cost.

Collaborates with peers in Accounting and Finance to perform ad-hoc analysis to explain variances.

Reviews monthly and daily financial data such as balance sheets, income statements, general ledger, accounts payable and accounts receivable to insure amount paid and amount used or purchased is accurate.

Responsible for handling budgeting with specific carriers and vendor accounts.

Contacts vendor and suppliers to handle adjustments when statements and invoices do not balance.

Input data entry and audits of spreadsheets of items purchased for over 20 vendor and carrier accounts daily.

Produces reports based on research results found in analyzing data.

Key Accomplishment

Recognized for chargeback disputes and claims being 20 percent under site goal for 2014

Customer Service representative October 2012- February 2013

Heb Distribution/Retail Center / Houston, TX

Resolved customer complaints via phone, email, mail, or social media.

Assisted in rolling out and tracking SIB’s.

Worked with customer service manager to ensure proper customer service is being delivered.

Maintained financial accounts by processing customer adjustments

Contributed to team effort by accomplishing related results as needed.

Audited Field Service reports

Performed other duties as directed by the Customer Service Center Manager and/or National Service Manager.

Key Skills: Proficient in Microsoft Office and Excel(Pivot Tables, VLookUps), Data Analysis, Demonstrated ability to acquire and apply knowledge rapidly, Demonstrated Management skills, Demonstration of excellent interpersonal and developing new business.

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