Nichole Childress

**** *** **** ***.,***. *** Norman, OK 73071 405-***-**** acr7vb@r.postjobfree.com

Summary of Qualifications

•Over 4 years’ Customer Service Experience

•Ability to Keyboard (70 wpm) and use ten-key calculator (180 kpm)

•Proficient in Microsoft Word, Excel, Access, PowerPoint, and Publisher

•Competent in Web research, written and oral communication, and reading and proofreading documents

•Competent in using E-mail, Internet, and conducting Research

•Proven ability to interact professionally, efficiently, and pleasantly with guests

Experience

Red Lobster

May 2011-August 2015

Server

•Maintaining clean and organized working environment

•Supervision of food appearance and quality, as well as maintaining a clean

sanitary environment based on Health Department standards

•Accommodate requests from guests and represent the company with

cheerful and friendly attitude

•Working together in a stress environment by using teamwork skills and

customer service training

•Solve customer problems and answer questions patiently

•Complete tasks under pressure with speed, accuracy, and attention to positive

customer service

Service Assistant

•Stocking chemicals and supplies

•Maintaining clean and organized working environment based on Health

Department Standards

•Turning Tables in a fast and timely manner while keeping standards

•General Assistance for any needs of a guest

•General Support for Front of House Employees and maintaining a smooth

shift

Hostess

•Greeting guests cheerfully and directing them to their table

•Providing accurate wait times at full volume under stress

•Maintaining Exceptional Customer Service under stressful conditions

•Providing an accurate rotation to all areas of facility to improve teamwork and

set up for success

•Maintaining Bathroom facilities and stocking needed products to maintain

such facilities

•Keeping an organized and sanitized environment fit for high volume at all

times

Alley Coordinator

•Maintain the alley where food is plated and prepped for presentation

•Accurately dressing all plates based on Company Standards

•Keeping all food tickets low by quickly dressing and places plates on trays

to be walked for presentation

•Maintaining a clean working environment based on Health Department

Standards in a timely manner

•Keeping track of and restocking inventory in the Alley

Cashier

•Taking Phone Orders for Take Out

•Handling a Cash Drawer

•Accurately Preparing Take Out Orders in High Volume

•Quoting accurate times for pick up

•Interacting with Guests in a Friendly Manner as they pay for their order

OCCC Business Lab Assistant

January 2015- May 2015

•Being on the Front Line of Organization for the opening of the Business Lab

•Starting a Lab Manual for Future Lab Assistants and Tutors

•Preparing Spreadsheets to accurately report Students who came into the Lab

•Took Inventory of all Business Division Books, maintaining only newer edition

information availability

•Keeping track of Updates and Computer/Printer Problems

•Providing Information to other Lab Assistants and Tutors

Medical Office Front Office Intern – OMA Norman

February 2015- May 2015

•Filed Insurance and Insurance Verification

•Assembled and maintained Patient Charts

•Greeted patients with a Positive and Friendly Attitude

•Provided drinks to patients in need of a beverage

•Directed Surgery Patients on After Surgery Care

•Received Bill Payments and maintained Money Pouch

•Updated Patient Information for Insurance Verification in a timely manner

•Assembled Surgery bags and organized Patient ‘Gifts’

•Maintained a Clean and Friendly Patient Lobby

•Appointment Reminder Calls

•Update Doctor and Dental Assistant Patient Schedules when needed

•Created Spreadsheets for Dental Implants for Back Office and Referral Sheets

Education

Oklahoma City Community College, Oklahoma City, Oklahoma

Major: Medical Office Administration

2013-2015

University of Oklahoma, Norman, Oklahoma

2011-2013

Activities and Awards

•Valedictorian/Salutatorian Scholarship to the University of Oklahoma

•Scholars Program at the University of Oklahoma

•Vice-President Honor Roll Fall 2014

Contact this candidate