Customer Service Real Estate

KWAKU ASIAMAH OHENE-OBENG

**** **** **** ****, *********, TX 76010 H: 817-***-**** *.************@*****.***

Summary

Enthusiastic entry-level business professional focused on financial services and banking throughout all stages of the

customer service and advisory cycle. An innovative and highly organized team player possessing strong interpersonal

skills and a desire for learning and evolving to aid bottom-line profits. Relationship builder with analytical ability seeking

to leverage background into a relationships banking role with a progressive organization.

Skills/Highlights

Proficiency in excel, word Strong written and verbal communication skill

Detail oriented and accuracy Results-oriented

Time management File/records maintenance

Reports generation and analysis Project management

Troubleshooting Conflict resolution

Education

BBA: Finance and Real Estate 2014

University of Texas Arlington, TX

Relevant coursework includes Money, Banking and Economic Conditions, Money and Capital Markets, Security,

Financial Analysis and Real Estate, GAAP

Professional Value Offered

Leadership

Received passenger thank-you letter for demonstrating professionalism and client satisfaction.

Achieved specific team goals, partnering with students to share knowledge and encourage development.

Broadened revenue and profit margins through exceptional customer service, implementing protocols and

investigating issues for speedy resolution.

Strategized long-term business needs, driving guest relation surveys for process improvements.

Operations

Streamlined operational efficiencies, ensuring on-time project completion.

Aided senior leadership during executive decision-making process, generating daily reports to recommend

corrective actions and process improvements.

Executed on-time, under-budget project management on complex issues for senior leadership.

Strengthened traceability, developing organization systems for records, reports and agendas.

Automated office operations, managing client correspondence, record tracking and data communications.

Delivered top quality control, eliminating downtime to maximize revenue.

Work History

Sales Associate 01/2015 to Present

Hiley Volkswagen Arlington, TX

Production Worker 06/2014 to 08/2014

Zahner Grand Prairie, TX

Phone and Tablet Repairman 01/2014 to 07/2014

HOBI International Irving, TX

Phone Repairman 02/2011 to 05/2012

Bright point Fort Worth, TX

Passenger Service Agent 10/2007 to 12/2010

Prospect Airport Service DFW Airport, TX

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