Customer Service Microsoft Office

JOHN RICKETTS

*** ********* ******, ******** *** York, 11218

Telephone: 718-***-****/347-***-**** * Email: **************@*****.***

Objective

A challenging position in an organization where my education combined with my initiatives and commitment to excellence will be utilized in the achievement of the organization’s goals.

Skills/Areas of Specialty

•A+, Samsung, Toshiba and Lenovo Certifications;

•Highly skilled in installing, repairing and troubleshooting computer hardware. (P.C., Laptop, Android and Electronics);

•Desktop Building;

•Well versed in installing windows, software, applications and antivirus programs/software;

•Working knowledge of networking devices and printers

•Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results

•Extensive experience in backup and image management software

•Microsoft Office Applications (Word, Excel etc.);

•Ability to work without supervision;

•Committed to learn and relate technical concepts promptly;

•Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8;

•Strong attention to detail;

•Good organizational skills;

•Good customer service capability;

•Excellent analytical and problem solving skills;

•Outstanding communication skills to relate with team members and support workers; and

•Dependability and Integrity.

Experience

Education

Short & Long term Educational goals

References

January 2003 – present – Intcomex Jamaica Limited

RMA/TECHNICAL - Computer Technician

Duties:

•Provide Technical Support. Laptop, Printer, Android and UPS Repair.

1997 – 2002 - Computer Express (No longer operational)

Computer Technician

Duties:

•Computer Repair, Computer Building and Printer Servicing. Network implementation and troubleshooting. UPS Repair and Warehouse Support.

February 1996 – January 1997 - Johnson & Johnson, Jamaica Ltd.

Delivery Officer

•Delivery and Warehouse Support.

1995 – 1995 - Thermoplastic Jamaica Ltd

Warehouse Officer

•Warehouse support

December 2011 - Infoserv December 2011

A+ Certification

August, 1998 - May, 2001 - Penn Foster College (Online Training)

Diploma in P.C Repair (P.C Mechanics)

Intcomex Jamaica - Internal Training

Samsung, Toshiba and Lenovo Certification

Network + Certification

Electronics Certification

Degree in Computer Management

Cisco Training

Microsoft Certified System Engineer (MSCE.)

Security + Certification

Available upon request

Contact this candidate