Engineer Customer Service

BIJU KUNJUMON

****, ******* *****, ***********, ** L4T1M3

Email – *****@****.***, (C) 647-***-****

Objective: NOC Server Administrator (permanent) with EyeTea Jobs

Highlights of Qualification & Certification

B.Sc. (Software Systems) - AICT, Bharatiar University, India 2003

(Evaluated by WES and is equivalent to four years of Canadian Degree)

Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified IT Professional (MCITP)

Cisco Certified Network Associate (CCNA) Routing and Switching

Knowledge & Skills

Having 8 +years’ experience in Helpdesk/IT infrastructure Management/IT Support/ System Administration/ Server Management including designing, implementation and troubleshooting, RAID configuration, iSCSI, Network Teaming etc

Planning, implementation, administering of Active Directory, Group policy for File server access, Folder redirection, Roaming profiles etc, DNS, IIS, DHCP for multiple VLAN’s, WSUS, SQL, Citrix Presentation Server, Exchange Server

Good customer service skill, handling user request diplomatically and resolving the issues as early as possible.

Handling remote user’s issues through email, Phone, TeamViewer/ Remote Desktop.

Setup and maintenance of LAN, WAN, VLAN, Inter VLAN routing, Load Balancing, IPSEC VPN, Firewalls, WIFI Routers, Cisco Router

Windows XP/7/8/10, Windows Server 2003/2008/2012, MAC OS X, Ubuntu/Linux installation, troubleshooting, configuration, Remote Desktop services, Thin Clients etc

Having good Verbal and Written communication skill. Doing Negotiation with Vendors for Hardware and Software purchase, dealing with users diplomatically and solving the issue on time. Sending emails to ISP’s, Microsoft, Vmware etc for technical issues. Presenting new technologies to management and getting approval.

Able to work on rotation shifts and available 24*7 to attend complex issues.

Working as a team leader for three member’s helpdesk team handling 300+ users in corporate and remote office. Using helpdesk tracking software to assign task to engineers.

Maintaining track record of assets, knowledge base of solution to problems, documenting IT infrastructure configurations and diagrams for future reference

Maintaining setup procedures and steps to configure new systems and solve the issues.

Maintaining track record of assets, knowledge base of solution to problems, documenting IT infrastructure configurations and diagrams for future reference

Able to work as a team and can work independently as well depends on the needs or company.

Sound knowledge in Desktop, Laptop, Servers troubleshooting and repair. VOIP installation, configuration and maintenance

PROFESSIONAL EXPERIENCE

Sr. Systems & Network Administrator Nov 2008-Sep 2015

Deekay& Sons Nigeria Ltd., Lagos, Nigeria

http://www.deekaygroup.com/

BIJU KUNJUMON

6944, Justine Drive, Mississauga, ON L4T1M3

Email – *****@****.***, (C) 647-***-****

Managed IT infrastructure of 300+ users

Addressed issues related to LAN, WAN, desktop, laptop and servers in HO and all branches

Made proper documentation of all IT trouble shooting steps, configuration details, policies

Provided technical support for users via phone, email, online chat or through remote using Team Viewer

Performed software, hardware and network upgrades on time

Handled team of 3 helpdesk engineers; motivated and helped them to solve critical technical issues

Ubuntu 12.04, MAC OSX troubleshooting

Netgear Ready NAS 4200 as storage server with 16TB of storage space

3CX phone system for IPPBX system to establish intercom facility to the branch offices connected through IPSEC VPN

Helpdesk tracking system to register, track and monitor issues on IT and assigning to helpdesk engineer based on priority.

Polycom QDX6000 video conferencing device, internal chat server, asset management software, attendance management software, active directory 2012 for security policy, group policy for file sharing rights, redirection

of my documents, desktop and applications, user home drive, terminal roaming profile for users to roam and work

from any client machine

Windows 2012 DHCP, DNS, WINS, remote desktop services, CALs, disaster recovery planning

FTP server core FTP, Filezilla, windows FTP server

Escan antivirus server installation and deployment of daily updates to all clients

Vmware ESXi 5.5, Vmware v Centre 5.5 server implementation with 4 virtual machines each on two host server. Conversion of physical machine to virtual machine using standalone convertor

Windows 2012 Hyper-V installation, configuration and backup

Administered and managed office365 admin control to handle 100+ email users hosted with Microsoft exchange

Thin client technology to save cost and energy of company

Fortigate 80A, 110C and 200A firewall configuration and administration. Intrusion Prevention, DOS prevention, web filtering, malware filtering, antivirus and file download size limitation, internet load balancing and failover detection, IPSEC VPN between branches.

Cisco catalyst 2960, SG200P, catalyst 3750 switches, VLAN creation, inter VLAN routing

Senior Systems Engineer May 2007-Oct 2008

Pangea3 Legal Database Systems Pvt. Ltd., (Thomson Reuters Group) India

http://www.pangea3.com/

oImplemented, administered and maintained Citrix Presentation Server 4.0

oActed as a member of helpdesk team consisting of 4 members handling 250 users

oInvolved in remote users problem-solving using GoToMyPC login

oFunctioned as an in-charge of storage server data backup using HP Data Protector Express and tape drive

oBeen part of Citix Migration & Data Centre Migration

Regional System Administrator Engineer Jan 2005-May 2007

Reymount Commodities Pvt. Ltd., India

http://www.reymount.com/

oSteered hardware and network troubleshooting of 18 branches, helpdesk support

oHandled VSAT terminal for routers signals, ISA Server 2000 on windows 2003 server

oHandled LAN, WAN, desktop and laptop issues, configured outlook, WiFi

Computer Engineer Mar 2004-Sep2004

Parayil Net Systems, India

References

Available upon request

Contact this candidate